TEST BANK for Principles of Information Systems (14th Edition) by Ralph Stair & George Reynolds | Verified Complete Chapters 1–14 | Latest 2025 Updated Version

TEST BANK for Principles of Information Systems,
14th Edition, by Ralph Stair and George Reynolds
All Chapters Completed

,Chapter 01 - Information Systems: People, Technology, Processes, and Structure
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True / False
E E




1. A set of random or unrelated tasks performed to achieve a definite outcome is called a process.
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a. True
b. False
ANSWER: False
RATIONALE: A process is a structured set of related activities that takes input, adds value,
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and creates an output for the customer of that process.
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FEEDBACK: Correct A process is a structured set of related activities that takes input, adds value, and
E E E E E E E E E E E E E E

creates an output for the customer of that process. E E E E E E E E


Incorrect A process is a structured set of related activities that takes input, adds value, and creates
E E E E E E E E E E E E E E E E

an output for the customer of that process.
E E E E E E E E



POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information Systems—A Means to Achieve Competitive Advantage E E E E E E


QUESTION TYPE: True / False
E E E



HAS VARIABLES:
E False
LEARNING OBJECTIVES: POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s
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Diamond model to introduce new systems into the workplace.
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NATIONAL STANDARDS: United States - BUSPROG: Technology
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KEYWORDS: Bloom's: Remember E



DATE CREATED:
E 11/19/2019 5:59 PM E E



DATE MODIFIED:
E 11/27/2019 5:05 PM E E




2. An information system is a set of interrelated components that work together to collect, process, store,
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and disseminate information that lacks a feedback mechanism to monitor and control its operation.
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a. True
b. False
ANSWER: False
RATIONALE: An information system is a set of interrelated components that work together
E E E E E E E E E E E


to collect, process, store, and disseminate information. A well-designed
E E E E E E E E E


information system includes some form of feedback mechanism to monitor
E E E E E E E E E E


and control its operation. E E E E


FEEDBACK: Correct An information system is a set of interrelated components that work together to
E E E E E E E E E E E E


collect, process, store, and disseminate information. A well-designed information
E E E E E E E E

system includes some form of feedback mechanism to monitor and control its
E E E E E E E E E E E E

operation. E


Incorrect An information system is a set of interrelated components that work together to
E E E E E E E E E E E E E

collect, process, store, and disseminate information. A well-designed information
E E E E E E E E E

system includes some form of feedback mechanism to monitor and control its
E E E E E E E E E E E E

operation. E



POINTS: 1
DIFFICULTY: Easy
REFERENCES: What is an Information System E E E E


QUESTION TYPE: True / False
E E E



HAS VARIABLES:
E False
LEARNING OBJECTIVES: POIS.14e.1.1 - Identify two key management responsibilities in implementing
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, successful information systems.
E E E


NATIONAL STANDARDS: United States - BUSPROG: Technology
E E E E E E E



KEYWORDS: Blooms: Remember E



DATE CREATED:
E 11/19/2019 5:59 PM E E



DATE MODIFIED:
E 11/28/2019 7:32 AM E E




3. Organizations cannot have many value chains.
E E E E E


a. True
b. False
ANSWER: False
RATIONALE: The value chain is a series (or chain) of activities that an organization performs to
E E E E E E E E E E E E E E


transform inputs into outputs in such a way that the value of the input is increased.
E E E E E E E E E E E E E E E E


An organization may have many value chains, and different organizations in
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different industries will have different value chains.
E E E E E E E


FEEDBACK: Correct The value chain is a series (or chain) of activities that an organization performs to
E E E E E E E E E E E E E E

transform inputs into outputs in such a way that the value of the input is increased.
E E E E E E E E E E E E E E E

An organization may have many value chains, and different organizations in
E E E E E E E E E E E

different industries will have different value chains.
E E E E E E E


Incorrect The value chain is a series (or chain) of activities that an organization performs to
E E E E E E E E E E E E E E E

transform inputs into outputs in such a way that the value of the input is increased.
E E E E E E E E E E E E E E E E

An organization may have many value chains, and different organizations in
E E E E E E E E E E E

different industries will have different value chains.
E E E E E E E



POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value Chain E



QUESTION TYPE: E True / False E E



HAS VARIABLES:
E False
LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that
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information systems play in an organization’s value chains.
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NATIONAL STANDARDS: United States - BUSPROG: Communication - Communication
E E E E E E E E E



KEYWORDS: Bloom's: Remember E



DATE CREATED:
E 11/19/2019 5:59 PM E E


DATE MODIFIED:
E 11/27/2019 5:23 PM E E




4. The concept of a value chain is not significant to organizations unless they manufacture products.
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a. True
b. False
ANSWER: False
RATIONALE: In a manufacturing organization, the supply chain is a key value chain whose
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primary processes include inbound logistics, operations, outbound logistics,
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marketing and sales, and service. The concept of value chain is also meaningful to
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companies that don’t manufacture products.
E E E E E


FEEDBACK: Correct In a manufacturing organization, the supply chain is a key value chain whose
E E E E E E E E E E E E


primary processes include inbound logistics, operations, outbound logistics,
E E E E E E E

marketing and sales, and service. The concept of value chain is also meaningful to
E E E E E E E E E E E E E E

companies that don’t manufacture products.
E E E E E


Incorrect In a manufacturing organization, the supply chain is a key value chain whose primary
E E E E E E E E E E E E E E

processes include inbound logistics, operations, outbound logistics, marketing and
E E E E E E E E E


sales, and service. The concept of value chain is also meaningful to
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, Chapter 01 - Information Systems: People, Technology, Processes, and Structure


companies that d
E E



POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value Chain E



QUESTION TYPE: True / False
E E E



HAS VARIABLES:
E False
LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role that
E E E E E E E E E E E E E


information systems play in an organization’s value chains. E E E E E E E



NATIONAL STANDARDS: United States - BUSPROG: Legal - Legal
E E E E E E E E E



KEYWORDS: Bloom's: Remember E


DATE CREATED:
E 11/19/2019 5:59 PM E E



DATE MODIFIED:
E 11/27/2019 5:34 PM E E




5. If an IS organization is viewed as a cost center/service provider, its strategic planning process is typically
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Edirected inward and focused on determining how to do what it is currently doing but doing it cheaper,
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faster, and better.
E E E


a. True
b. False
ANSWER: True
RATIONALE: In a survey of more than 700 CIOs, 38 percent said that their IS organization is
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viewed as a cost center/service provider that is expected to reduce IS costs and
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improve IS services. The strategic planning process for such an organization is
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typically directed inward and focused on determining how to do what it is
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currently doing but doing it cheaper, faster, and better.
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FEEDBACK: Correct In a survey of more than 700 CIOs, 38 percent said that their IS organization is
E E E E E E E E E E E E E E E

viewed as a cost center/service provider that is expected to reduce IS costs and
E E E E E E E E E E E E E

improve IS services. The strategic planning process for such an organization is
E E E E E E E E E E E E

typically directed inward and focused on determining how to do what it is
E E E E E E E E E E E E E

currently doing but doing it cheaper, faster, and better.
E E E E E E E E E


Incorrect In a survey of more than 700 CIOs, 38 percent said that their IS organization is
E E E E E E E E E E E E E E E E

viewed as a cost center/service provider that is expected to reduce IS costs and
E E E E E E E E E E E E E E

improve IS services. The strategic planning process for such an organization is
E E E E E E E E E E E E

typically directed inward and focused on determining how to do what it is
E E E E E E E E E E E E E

currently doing but doing it cheaper, faster, and better.
E E E E E E E E E



POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information System Strategic Planning E E E



QUESTION TYPE: True / False
E E E



HAS VARIABLES:
E False
LEARNING OBJECTIVES: POIS.14e.1.7 - Identify three ways the IS organization can be perceived by the rest of
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the organization, and how each can influence the IS strategy.
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NATIONAL STANDARDS: United States - BUSPROG: Legal - Legal
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KEYWORDS: Bloom's: Remember E



DATE CREATED:
E 11/19/2019 5:59 PM E E
a. True
DATE MODIFIED:
E 11/29/2019 6:52 AM E E

b. False
The role
6.Copyright E of a systems analyst is narrowly defined and seldom involves communications with others.
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