HCB 101 Study Guide Exam questions and verified answers ACTUAL EXA
2025 TEST!! (The study guide for the first Hospital Corpsman Basic test)
1. What does the A- Assess B-Balance Resources C- Communicate with Others D- Do and
mnemonic ABCD stand Debrief
for?
2. What are the 3 colors of a. Green- Little chance of serious error
risk? b. Yellow- Higher chance of serious error
c. Red- Very high chance of serious error
3. What does the "swoosh- Return to good situational awareness
ing arrow" indicate?
4. Define Customer Someone who buys goods or services from businesses or a person who
has a particular quality
5. What is a client? Anyone for whom a service is requiring some degree of confidentiality
is provided
6. What is active listening? Listening carefully to what they are saying and ask questions to get to
the root of their requests
7. What is verbal commu- speaking in a good tone, volume, and intensity will help to clearly convey
nication? your message.
8. What is non-verbal Facial expressions, physical proximity, gestures, and voice tone are all
communication? part of the language, which as an impact on your intereaction.
9. What are the stages of a. Denial
grief b. Anger
c. Bargaining
d. Depression
e. Acceptance
10. What is denial? The person cannot believe the diagnosis or prognosis
, HCB 101 Study Guide Exam questions and verified answers ACTUAL EXA
2025 TEST!! (The study guide for the first Hospital Corpsman Basic test)
11. What is bereavement? State of having suffered loss by death
12. What is the definition of The emotional feeling of pain and distress that a persons experiences
grief? as a reaction to loss
13. What is the morgue A place where the bodies of the deceased persons are kept until iden-
tified and claimed by relatives or release for burial.
14. What is mortality? The number of deaths in a given time or place
15. What is a Terminal Ill- An illness leading ultimately to death; an unhealthy condition of the
ness? body
16. What are some key fac- Facial expressions, physical proximity, gestures and voice tone.
tors to show non-verbal
communication
17. What is an example of ef-Repeat in your own words your understanding of what was said, make
fective active listening? eye contact with the customer
18. When does the cus- In the first few seconds of meeting you
tomer pass judgement?
19. What is a good example Being professional, overall physical appearance, use of professional
of miitary bearing and titles and courtesies and behavior
protocol?
20. What is an example of Physical appearance should confrom to Navy Uniform Regulations, in-
good physical appear- cluding hygiene.
ance
21. What is good Work- A neat organized area
space Appearance?
, HCB 101 Study Guide Exam questions and verified answers ACTUAL EXA
2025 TEST!! (The study guide for the first Hospital Corpsman Basic test)
22. What is good use of Utilizing the proper title and rank and a simple greeting.
Professional Titles and
Courtesy?
23. What instruction can SECNAV M-5216.5
you use for reference
to correctly type mili-
tary ranks?
24. What are the 4 basic The sender of the message, the message, the receiver of the message,
parts of the communi- and feedback
cation process?
25. How is addressing a displays professionalism and a simple greeting makes a customer feel
person by their ti- welcomed and respected
tle/rank important?
26. What is the guiding That you are talking to a person and that person is your customer
principle behind phone
etiquette?
27. What are some key Proper spelling, grammar and punctuation, should not include emoti-
factors when thinking cons, respond same day to requests, review request before responding,
about email etiquette? begin response with professional greeting and properly address ranks
28. What is the best ap- Approach in a calm confident manner.
proach in handling diffi-
cult customers?
29. What is the first step When you do not respond with anger or rudeness to a customer's
when responding to an emotional outburst
2025 TEST!! (The study guide for the first Hospital Corpsman Basic test)
1. What does the A- Assess B-Balance Resources C- Communicate with Others D- Do and
mnemonic ABCD stand Debrief
for?
2. What are the 3 colors of a. Green- Little chance of serious error
risk? b. Yellow- Higher chance of serious error
c. Red- Very high chance of serious error
3. What does the "swoosh- Return to good situational awareness
ing arrow" indicate?
4. Define Customer Someone who buys goods or services from businesses or a person who
has a particular quality
5. What is a client? Anyone for whom a service is requiring some degree of confidentiality
is provided
6. What is active listening? Listening carefully to what they are saying and ask questions to get to
the root of their requests
7. What is verbal commu- speaking in a good tone, volume, and intensity will help to clearly convey
nication? your message.
8. What is non-verbal Facial expressions, physical proximity, gestures, and voice tone are all
communication? part of the language, which as an impact on your intereaction.
9. What are the stages of a. Denial
grief b. Anger
c. Bargaining
d. Depression
e. Acceptance
10. What is denial? The person cannot believe the diagnosis or prognosis
, HCB 101 Study Guide Exam questions and verified answers ACTUAL EXA
2025 TEST!! (The study guide for the first Hospital Corpsman Basic test)
11. What is bereavement? State of having suffered loss by death
12. What is the definition of The emotional feeling of pain and distress that a persons experiences
grief? as a reaction to loss
13. What is the morgue A place where the bodies of the deceased persons are kept until iden-
tified and claimed by relatives or release for burial.
14. What is mortality? The number of deaths in a given time or place
15. What is a Terminal Ill- An illness leading ultimately to death; an unhealthy condition of the
ness? body
16. What are some key fac- Facial expressions, physical proximity, gestures and voice tone.
tors to show non-verbal
communication
17. What is an example of ef-Repeat in your own words your understanding of what was said, make
fective active listening? eye contact with the customer
18. When does the cus- In the first few seconds of meeting you
tomer pass judgement?
19. What is a good example Being professional, overall physical appearance, use of professional
of miitary bearing and titles and courtesies and behavior
protocol?
20. What is an example of Physical appearance should confrom to Navy Uniform Regulations, in-
good physical appear- cluding hygiene.
ance
21. What is good Work- A neat organized area
space Appearance?
, HCB 101 Study Guide Exam questions and verified answers ACTUAL EXA
2025 TEST!! (The study guide for the first Hospital Corpsman Basic test)
22. What is good use of Utilizing the proper title and rank and a simple greeting.
Professional Titles and
Courtesy?
23. What instruction can SECNAV M-5216.5
you use for reference
to correctly type mili-
tary ranks?
24. What are the 4 basic The sender of the message, the message, the receiver of the message,
parts of the communi- and feedback
cation process?
25. How is addressing a displays professionalism and a simple greeting makes a customer feel
person by their ti- welcomed and respected
tle/rank important?
26. What is the guiding That you are talking to a person and that person is your customer
principle behind phone
etiquette?
27. What are some key Proper spelling, grammar and punctuation, should not include emoti-
factors when thinking cons, respond same day to requests, review request before responding,
about email etiquette? begin response with professional greeting and properly address ranks
28. What is the best ap- Approach in a calm confident manner.
proach in handling diffi-
cult customers?
29. What is the first step When you do not respond with anger or rudeness to a customer's
when responding to an emotional outburst
