GEB 3213 FSU EXAM 2 questions n
answers rated A+
Emotional Intelligence (EI) - correct answer ✔✔ - "The ability to understand, manage, and
effectively express one's own feelings, as well as engage and navigate successfully with those of
others"
- Strengthens business relationships
Empathy - correct answer ✔✔ - "The ability to understand and share the feelings of another"
- Put yourself in a position to feel what the other person is feeling
- Inhabiting the same emotional space as someone
- Factors contributing to person's sense of empathy: family structure, religious beliefs, cultural
norms, and personal reading habits
Sympathy - correct answer ✔✔ - Feeling bad "for" someone
- Doesn't carry the same emotional weight as empathy does
Strategies for Improving Emotional Intelligence - correct answer ✔✔ - Reducing negative
emotions
- Reducing fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotion
- bouncing back from adversity
Reducing Negative Emotions - correct answer ✔✔ Includes reducing negative personalization
and reducing the fear of rejection, self-awareness is a huge part of correcting negative behaviors
, Reducing the Fear of Rejection - correct answer ✔✔ Take a step back and keep things in
perspective, find other ways to think about your situation, stay positive, expand your way of
thinking to consider more than just the bad stuff that might happen
Reducing Stress - correct answer ✔✔ Be engaged daily with small practices to help reduce your
stress levels, thinking your way out of stress is a limited approach
Being Assertive and Expressing Difficult Emotions - correct answer ✔✔ Be straightforward and
communicate your frustrations clearly, best to communicate difficult emotions in person so they
can see your body language, expression, and content of your message
Bouncing Back from Adversity - correct answer ✔✔ We often concentrate more on our failures
than we do on our successes, "Bouncing back" means learning from you mistakes and adjusting
accordingly for the future, find a way to focus your energy on the future instead of the past
Negative Personalization - correct answer ✔✔ - Whenever you adopt a posture of negativity
about a person's behavior instead of first looking at the situation from multiple points of view
- Practicing negative personalization is the quickest and easiest way to ruin a strong work
relationship
Reactive Behavior - correct answer ✔✔ - Includes: Yelling at someone who belittles you, seeking
revenge, steering clear of people in a way that makes it difficult for you to be productive at work
- All temporary solutions, compromises your ability to function in a healthy way at work
- Usually happens when we don't allow our brains enough time to respond with logic so we
respond with emotions
Proactive Behavior - correct answer ✔✔ - Ruled by logic, taking a deep breath before
responding
answers rated A+
Emotional Intelligence (EI) - correct answer ✔✔ - "The ability to understand, manage, and
effectively express one's own feelings, as well as engage and navigate successfully with those of
others"
- Strengthens business relationships
Empathy - correct answer ✔✔ - "The ability to understand and share the feelings of another"
- Put yourself in a position to feel what the other person is feeling
- Inhabiting the same emotional space as someone
- Factors contributing to person's sense of empathy: family structure, religious beliefs, cultural
norms, and personal reading habits
Sympathy - correct answer ✔✔ - Feeling bad "for" someone
- Doesn't carry the same emotional weight as empathy does
Strategies for Improving Emotional Intelligence - correct answer ✔✔ - Reducing negative
emotions
- Reducing fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotion
- bouncing back from adversity
Reducing Negative Emotions - correct answer ✔✔ Includes reducing negative personalization
and reducing the fear of rejection, self-awareness is a huge part of correcting negative behaviors
, Reducing the Fear of Rejection - correct answer ✔✔ Take a step back and keep things in
perspective, find other ways to think about your situation, stay positive, expand your way of
thinking to consider more than just the bad stuff that might happen
Reducing Stress - correct answer ✔✔ Be engaged daily with small practices to help reduce your
stress levels, thinking your way out of stress is a limited approach
Being Assertive and Expressing Difficult Emotions - correct answer ✔✔ Be straightforward and
communicate your frustrations clearly, best to communicate difficult emotions in person so they
can see your body language, expression, and content of your message
Bouncing Back from Adversity - correct answer ✔✔ We often concentrate more on our failures
than we do on our successes, "Bouncing back" means learning from you mistakes and adjusting
accordingly for the future, find a way to focus your energy on the future instead of the past
Negative Personalization - correct answer ✔✔ - Whenever you adopt a posture of negativity
about a person's behavior instead of first looking at the situation from multiple points of view
- Practicing negative personalization is the quickest and easiest way to ruin a strong work
relationship
Reactive Behavior - correct answer ✔✔ - Includes: Yelling at someone who belittles you, seeking
revenge, steering clear of people in a way that makes it difficult for you to be productive at work
- All temporary solutions, compromises your ability to function in a healthy way at work
- Usually happens when we don't allow our brains enough time to respond with logic so we
respond with emotions
Proactive Behavior - correct answer ✔✔ - Ruled by logic, taking a deep breath before
responding
