GEB 3213 Exam 2 Hayes questions
well answered graded A+
Situational Awareness - correct answer ✔✔ You will meet people you don't know in various
situations, so learn to read people and respond accordingly. Self awareness is also important.
7-38-55 Rule - correct answer ✔✔ Body language rule, body language accounts for 55% of a
given message, tone of voice for 38% and words for just 7%
Open Palms - correct answer ✔✔ Sign of honesty, swear to tell the truth in court by raising one
hand, shows you have nothing to hide and are not a threat (primal)
Expansive Pose - correct answer ✔✔ Standing with legs open, not closed and tight. Shows
power and confidence. Another example is leaning back in your seat shows you're relaxed and
in control
Low-Power Pose - correct answer ✔✔ Opposite of Expansive pose, shows a closed off posture.
Increases the release of cortisol, the stress hormone, and appears to show a lack of confidence
Stress Face - correct answer ✔✔ Clenched jaw, tightened neck and furrowed brow, show stress.
This way, you can see if your subject will receive your message enthusiastically
Raised Eyebrows - correct answer ✔✔ Shown when surprised or in doubt. when praised by
someone with raised eyebrows, the person speaking may be insincere
Eye Contact - correct answer ✔✔ Keeping eye contact shows interest, too long makes you a
creep or a liar. Liars tend to hold eye contact too long
, Vocal Range - correct answer ✔✔ Change in vocal range shows their interested. Women go up,
men go down. Monotone shows disinterest
Laughter - correct answer ✔✔ Humor is important in developing relationships, receptive to your
humor will lead to a connection. Be aware when telling jokes in certain settings, but humor is a
good way to read your subjects interest
Mirroring - correct answer ✔✔ People that get along tend to mirror each others behavior, so if
you shift your body language and your subject does as well, it shows they're fairly comfortable
Formal Behaviors - correct answer ✔✔ Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space
Familiar Behaviors - correct answer ✔✔ Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space
Active Listening - correct answer ✔✔ Being focused and engaged in the conversation, harder to
do when you're on the phone.
well answered graded A+
Situational Awareness - correct answer ✔✔ You will meet people you don't know in various
situations, so learn to read people and respond accordingly. Self awareness is also important.
7-38-55 Rule - correct answer ✔✔ Body language rule, body language accounts for 55% of a
given message, tone of voice for 38% and words for just 7%
Open Palms - correct answer ✔✔ Sign of honesty, swear to tell the truth in court by raising one
hand, shows you have nothing to hide and are not a threat (primal)
Expansive Pose - correct answer ✔✔ Standing with legs open, not closed and tight. Shows
power and confidence. Another example is leaning back in your seat shows you're relaxed and
in control
Low-Power Pose - correct answer ✔✔ Opposite of Expansive pose, shows a closed off posture.
Increases the release of cortisol, the stress hormone, and appears to show a lack of confidence
Stress Face - correct answer ✔✔ Clenched jaw, tightened neck and furrowed brow, show stress.
This way, you can see if your subject will receive your message enthusiastically
Raised Eyebrows - correct answer ✔✔ Shown when surprised or in doubt. when praised by
someone with raised eyebrows, the person speaking may be insincere
Eye Contact - correct answer ✔✔ Keeping eye contact shows interest, too long makes you a
creep or a liar. Liars tend to hold eye contact too long
, Vocal Range - correct answer ✔✔ Change in vocal range shows their interested. Women go up,
men go down. Monotone shows disinterest
Laughter - correct answer ✔✔ Humor is important in developing relationships, receptive to your
humor will lead to a connection. Be aware when telling jokes in certain settings, but humor is a
good way to read your subjects interest
Mirroring - correct answer ✔✔ People that get along tend to mirror each others behavior, so if
you shift your body language and your subject does as well, it shows they're fairly comfortable
Formal Behaviors - correct answer ✔✔ Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space
Familiar Behaviors - correct answer ✔✔ Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space
Active Listening - correct answer ✔✔ Being focused and engaged in the conversation, harder to
do when you're on the phone.
