NC CORRECTIONAL OFFICER FINAL EXAM BRAND NEW OFFICIAL QUESTIONS WITH ANSWERS.

NC CORRECTIONAL OFFICER FINAL
EXAM BRAND NEW OFFICIAL
QUESTIONS WITH ANSWERS.



Moral compass - correct answer -Values, ethics, integrities, and
mission




Critical decision making model 5 major components - correct
answer -Immediacy (collecting information)
-Be in control
-Assess and evaluate situation
-Determine best course of action, review and reassess




5 stages of conflict - correct answer -Stage 1: Latent (underlying
tension)
Stage 2: Perceived (issues defined)
Stage 3: Felt (emotional reaction)
Stage 4: Manifest (out in the open, other people see response)
Stage 5: aftermath (conflict outcome)

,Goals of Conflict Resolution - correct answer --Produce a solution
all parties can agree upon
-Work as quickly as possible to find a solution
-To improve relationships between the conflicting members




6 barriers during conflict resolution - correct answer --Getting
defensive
-Not listening
-Minimizing
-Jumping to conclusions
-Inability to empathize
-Inability to stay calm




Distress vs. Eustress - correct answer -distress is negative stress
and eustress is positive stress




3 rules to supervising offenders - correct answer --Be firm but fair
-Be consistent
-Be objective

, 4 basic components of communication - correct answer --The
Speaker
-The Listener
-The Message
-The Feedback




8 elements of non-verbal communication - correct answer -Body
language
Facial area
Distance
Reaction to touch
Paralanguage
Appearance
Lack of eye contact
Posture




4 levels of active listening - correct answer -Attentive listening
Retentive listening
Reflective listening
Reactive listening