TEST BANK for Principles of Information Systems,
14th Edition, by Ralph Stair and George Reynolds
All Chapters Completed
,Chapter V01 V- VInformationVSystems: VPeople, VTechnology, VProcesses,Vand VStructure
True V/ VFalse
1. A Vset Vof Vrandom Vor Vunrelated Vtasks Vperformed Vto Vachieve Va Vdefinite Voutcome Vis Vcalled Va Vprocess.
a. True
b. False
ANSWER: False
RATIONALE: A Vprocess Vis Va Vstructured Vset Vof Vrelated Vactivities Vthat Vtakes Vinput, Vadds
Vvalue, Vand V creates Van Voutput Vfor Vthe Vcustomer Vof Vthat Vprocess.
FEEDBACK: Correct A Vprocess Vis Va Vstructured Vset Vof Vrelated Vactivities Vthat Vtakes Vinput, Vadds Vvalue, Vand
creates Van Voutput Vfor Vthe Vcustomer Vof Vthat Vprocess.
Incorrect V A Vprocess Vis Va Vstructured Vset Vof Vrelated Vactivities Vthat Vtakes Vinput, Vadds Vvalue, Vand
Vcreates Van V output Vfor Vthe Vcustomer Vof Vthat Vprocess.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information VSystems—A VMeans Vto VAchieve VCompetitive VAdvantage
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
LEARNING VOBJECTIVES: V POIS.14e.1.2 V- VState Vthree Vreasons Vwhy Vorganizations Vemploy Vthe VLeavitt’s
VDiamond V model Vto Vintroduce Vnew Vsystems Vinto Vthe Vworkplace.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VTechnology
KEYWORDS: Bloom's: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/27/2019 V5:05 VPM
2. An Vinformation Vsystem Vis Va Vset Vof Vinterrelated Vcomponents Vthat Vwork Vtogether Vto Vcollect, Vprocess,
Vstore, Vand V disseminate Vinformation Vthat Vlacks Va Vfeedback Vmechanism Vto Vmonitor Vand Vcontrol V its
Voperation.
a. True
b. False
ANSWER: False
RATIONALE: An Vinformation Vsystem Vis Va Vset Vof Vinterrelated Vcomponents Vthat Vwork
Vtogether Vto V collect, Vprocess, Vstore, Vand Vdisseminate Vinformation. VA Vwell-
designed Vinformation V system Vincludes Vsome Vform Vof Vfeedback Vmechanism
Vto Vmonitor Vand Vcontrol Vits V operation.
FEEDBACK: Correct An Vinformation Vsystem Vis Va Vset Vof Vinterrelated Vcomponents Vthat Vwork Vtogether Vto
collect, Vprocess, Vstore, Vand Vdisseminate Vinformation. VA Vwell-designed Vinformation
V system Vincludes Vsome Vform Vof Vfeedback Vmechanism Vto Vmonitor Vand Vcontrol
Vits V operation.
Incorrect V An Vinformation Vsystem Vis Va Vset Vof Vinterrelated Vcomponents Vthat Vwork Vtogether
Vto V collect, Vprocess, Vstore, Vand Vdisseminate Vinformation. VA Vwell-designed
Vinformation V system Vincludes Vsome Vform Vof Vfeedback Vmechanism Vto Vmonitor
Vand Vcontrol Vits V operation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: What Vis Van VInformation VSystem
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
,LEARNING VOBJECTIVES: V POIS.14e.1.1 V- VIdentify Vtwo Vkey Vmanagement Vresponsibilities Vin Vimplementing
Vsuccessful V information Vsystems.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VTechnology
KEYWORDS: Blooms: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/28/2019 V7:32 VAM
3. Organizations Vcannot Vhave Vmany Vvalue Vchains.
a. True
b. False
ANSWER: False
RATIONALE: The Vvalue Vchain Vis Va Vseries V(or Vchain) Vof Vactivities Vthat Van Vorganization Vperforms
Vto V transform Vinputs Vinto Voutputs Vin Vsuch Va Vway Vthat Vthe Vvalue Vof Vthe Vinput Vis
Vincreased. VAn V organization Vmay Vhave Vmany Vvalue Vchains, Vand Vdifferent
Vorganizations Vin Vdifferent V industries Vwill Vhave Vdifferent Vvalue Vchains.
FEEDBACK: Correct The Vvalue Vchain Vis Va Vseries V(or Vchain) Vof Vactivities Vthat Van Vorganization Vperforms
to
V
transform Vinputs Vinto Voutputs Vin Vsuch Va Vway Vthat Vthe Vvalue Vof Vthe Vinput Vis
Vincreased. VAn V organization Vmay Vhave Vmany Vvalue Vchains, Vand Vdifferent
Vorganizations Vin Vdifferent V industries Vwill Vhave Vdifferent Vvalue Vchains.
Incorrect V The Vvalue Vchain Vis Va Vseries V(or Vchain) Vof Vactivities Vthat Van Vorganization Vperforms
Vto V transform Vinputs Vinto Voutputs Vin Vsuch Va Vway Vthat Vthe Vvalue Vof Vthe Vinput Vis
Vincreased. VAn V organization Vmay Vhave Vmany Vvalue Vchains, Vand Vdifferent
Vorganizations Vin Vdifferent V industries Vwill Vhave Vdifferent Vvalue Vchains.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value VChain
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
LEARNING VOBJECTIVES: V POIS.14e.1.4 V- VDiscuss Vthe Vtraditional Vand Vcontemporary Vview Vof Vthe Vrole Vthat
V information Vsystems Vplay Vin Van V organization’s Vvalue Vchains.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VCommunication V- VCommunication
KEYWORDS: Bloom's: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/27/2019 V5:23 VPM
4. The Vconcept Vof Va Vvalue Vchain Vis Vnot Vsignificant Vto Vorganizations Vunless Vthey Vmanufacture Vproducts.
a. True
b. False
ANSWER: False
RATIONALE: In Va Vmanufacturing Vorganization, Vthe Vsupply Vchain Vis Va Vkey Vvalue Vchain Vwhose
Vprimary V processes Vinclude Vinbound Vlogistics, Voperations, Voutbound Vlogistics,
Vmarketing Vand V sales, Vand Vservice. VThe Vconcept Vof Vvalue Vchain Vis Valso
Vmeaningful Vto Vcompanies Vthat V don’t Vmanufacture Vproducts.
FEEDBACK: Correct In Va Vmanufacturing Vorganization, Vthe Vsupply Vchain Vis Va Vkey Vvalue Vchain Vwhose
primary Vprocesses Vinclude Vinbound Vlogistics, Voperations, Voutbound Vlogistics,
V marketing Vand Vsales, Vand Vservice. VThe Vconcept Vof Vvalue Vchain Vis Valso
Vmeaningful Vto V companies Vthat Vdon’t Vmanufacture Vproducts.
Incorrect V In Va Vmanufacturing Vorganization, Vthe Vsupply Vchain Vis Va Vkey Vvalue Vchain Vwhose
Vprimary V processes Vinclude Vinbound Vlogistics, Voperations, Voutbound Vlogistics,
Vmarketing Vand
, sales, Vand Vservice. VThe Vconcept Vof Vvalue Vchain Vis Valso Vmeaningful Vto
companies Vthat V
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value VChain
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
LEARNING VOBJECTIVES: V POIS.14e.1.4 V- VDiscuss Vthe Vtraditional Vand Vcontemporary Vview Vof Vthe Vrole Vthat
information Vsystems Vplay Vin Van Vorganization’s Vvalue Vchains.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VLegal V- VLegal
KEYWORDS: Bloom's: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/27/2019 V5:34 VPM
5. If Van VIS Vorganization Vis Vviewed Vas Va Vcost Vcenter/service Vprovider, Vits Vstrategic Vplanning Vprocess Vis
Vtypically V directed Vinward Vand Vfocused Von Vdetermining Vhow Vto Vdo Vwhat Vit Vis Vcurrently Vdoing Vbut
Vdoing Vit Vcheaper, Vfaster, V and Vbetter.
a. True
b. False
ANSWER: True
RATIONALE: In Va Vsurvey Vof Vmore Vthan V700 VCIOs, V38 Vpercent Vsaid Vthat Vtheir VIS Vorganization Vis
Vviewed V as Va Vcost Vcenter/service Vprovider Vthat Vis Vexpected Vto Vreduce VIS Vcosts
Vand Vimprove VIS V services. V The Vstrategic Vplanning Vprocess Vfor Vsuch Van
Vorganization Vis Vtypically Vdirected V inward Vand Vfocused Von Vdetermining Vhow Vto
Vdo Vwhat Vit Vis Vcurrently Vdoing Vbut Vdoing Vit V cheaper, Vfaster, Vand Vbetter.
FEEDBACK: Correct In Va Vsurvey Vof Vmore Vthan V700 VCIOs, V38 Vpercent Vsaid Vthat Vtheir VIS Vorganization Vis
viewed Vas Va Vcost Vcenter/service Vprovider Vthat Vis Vexpected Vto Vreduce VIS Vcosts
Vand V improve VIS Vservices. VThe Vstrategic Vplanning Vprocess Vfor Vsuch Van
Vorganization Vis V typically Vdirected Vinward Vand Vfocused Von Vdetermining Vhow
Vto Vdo Vwhat Vit Vis Vcurrently V doing Vbut Vdoing Vit Vcheaper, Vfaster, Vand Vbetter.
Incorrect V In Va Vsurvey Vof Vmore Vthan V700 VCIOs, V38 Vpercent Vsaid Vthat Vtheir VIS
Vorganization Vis V viewed Vas Va Vcost Vcenter/service Vprovider Vthat Vis Vexpected
Vto Vreduce VIS Vcosts Vand V improve VIS Vservices. VThe Vstrategic Vplanning Vprocess
Vfor Vsuch Van Vorganization Vis V typically Vdirected Vinward Vand Vfocused Von
Vdetermining Vhow Vto Vdo Vwhat Vit Vis Vcurrently V doing Vbut Vdoing Vit Vcheaper,
Vfaster, Vand Vbetter.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information VSystem VStrategic VPlanning
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
LEARNING VOBJECTIVES: V POIS.14e.1.7 V- VIdentify Vthree Vways Vthe VIS Vorganization Vcan Vbe Vperceived Vby Vthe
Vrest Vof Vthe V organization, Vand Vhow Veach Vcan Vinfluence Vthe VIS Vstrategy.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VLegal V- VLegal
KEYWORDS: Bloom's: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/29/2019 V6:52 VAM
6. The Vrole Vof Va Vsystems Vanalyst Vis Vnarrowly Vdefined Vand Vseldom Vinvolves Vcommunications Vwith Vothers.
14th Edition, by Ralph Stair and George Reynolds
All Chapters Completed
,Chapter V01 V- VInformationVSystems: VPeople, VTechnology, VProcesses,Vand VStructure
True V/ VFalse
1. A Vset Vof Vrandom Vor Vunrelated Vtasks Vperformed Vto Vachieve Va Vdefinite Voutcome Vis Vcalled Va Vprocess.
a. True
b. False
ANSWER: False
RATIONALE: A Vprocess Vis Va Vstructured Vset Vof Vrelated Vactivities Vthat Vtakes Vinput, Vadds
Vvalue, Vand V creates Van Voutput Vfor Vthe Vcustomer Vof Vthat Vprocess.
FEEDBACK: Correct A Vprocess Vis Va Vstructured Vset Vof Vrelated Vactivities Vthat Vtakes Vinput, Vadds Vvalue, Vand
creates Van Voutput Vfor Vthe Vcustomer Vof Vthat Vprocess.
Incorrect V A Vprocess Vis Va Vstructured Vset Vof Vrelated Vactivities Vthat Vtakes Vinput, Vadds Vvalue, Vand
Vcreates Van V output Vfor Vthe Vcustomer Vof Vthat Vprocess.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information VSystems—A VMeans Vto VAchieve VCompetitive VAdvantage
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
LEARNING VOBJECTIVES: V POIS.14e.1.2 V- VState Vthree Vreasons Vwhy Vorganizations Vemploy Vthe VLeavitt’s
VDiamond V model Vto Vintroduce Vnew Vsystems Vinto Vthe Vworkplace.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VTechnology
KEYWORDS: Bloom's: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/27/2019 V5:05 VPM
2. An Vinformation Vsystem Vis Va Vset Vof Vinterrelated Vcomponents Vthat Vwork Vtogether Vto Vcollect, Vprocess,
Vstore, Vand V disseminate Vinformation Vthat Vlacks Va Vfeedback Vmechanism Vto Vmonitor Vand Vcontrol V its
Voperation.
a. True
b. False
ANSWER: False
RATIONALE: An Vinformation Vsystem Vis Va Vset Vof Vinterrelated Vcomponents Vthat Vwork
Vtogether Vto V collect, Vprocess, Vstore, Vand Vdisseminate Vinformation. VA Vwell-
designed Vinformation V system Vincludes Vsome Vform Vof Vfeedback Vmechanism
Vto Vmonitor Vand Vcontrol Vits V operation.
FEEDBACK: Correct An Vinformation Vsystem Vis Va Vset Vof Vinterrelated Vcomponents Vthat Vwork Vtogether Vto
collect, Vprocess, Vstore, Vand Vdisseminate Vinformation. VA Vwell-designed Vinformation
V system Vincludes Vsome Vform Vof Vfeedback Vmechanism Vto Vmonitor Vand Vcontrol
Vits V operation.
Incorrect V An Vinformation Vsystem Vis Va Vset Vof Vinterrelated Vcomponents Vthat Vwork Vtogether
Vto V collect, Vprocess, Vstore, Vand Vdisseminate Vinformation. VA Vwell-designed
Vinformation V system Vincludes Vsome Vform Vof Vfeedback Vmechanism Vto Vmonitor
Vand Vcontrol Vits V operation.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: What Vis Van VInformation VSystem
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
,LEARNING VOBJECTIVES: V POIS.14e.1.1 V- VIdentify Vtwo Vkey Vmanagement Vresponsibilities Vin Vimplementing
Vsuccessful V information Vsystems.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VTechnology
KEYWORDS: Blooms: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/28/2019 V7:32 VAM
3. Organizations Vcannot Vhave Vmany Vvalue Vchains.
a. True
b. False
ANSWER: False
RATIONALE: The Vvalue Vchain Vis Va Vseries V(or Vchain) Vof Vactivities Vthat Van Vorganization Vperforms
Vto V transform Vinputs Vinto Voutputs Vin Vsuch Va Vway Vthat Vthe Vvalue Vof Vthe Vinput Vis
Vincreased. VAn V organization Vmay Vhave Vmany Vvalue Vchains, Vand Vdifferent
Vorganizations Vin Vdifferent V industries Vwill Vhave Vdifferent Vvalue Vchains.
FEEDBACK: Correct The Vvalue Vchain Vis Va Vseries V(or Vchain) Vof Vactivities Vthat Van Vorganization Vperforms
to
V
transform Vinputs Vinto Voutputs Vin Vsuch Va Vway Vthat Vthe Vvalue Vof Vthe Vinput Vis
Vincreased. VAn V organization Vmay Vhave Vmany Vvalue Vchains, Vand Vdifferent
Vorganizations Vin Vdifferent V industries Vwill Vhave Vdifferent Vvalue Vchains.
Incorrect V The Vvalue Vchain Vis Va Vseries V(or Vchain) Vof Vactivities Vthat Van Vorganization Vperforms
Vto V transform Vinputs Vinto Voutputs Vin Vsuch Va Vway Vthat Vthe Vvalue Vof Vthe Vinput Vis
Vincreased. VAn V organization Vmay Vhave Vmany Vvalue Vchains, Vand Vdifferent
Vorganizations Vin Vdifferent V industries Vwill Vhave Vdifferent Vvalue Vchains.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value VChain
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
LEARNING VOBJECTIVES: V POIS.14e.1.4 V- VDiscuss Vthe Vtraditional Vand Vcontemporary Vview Vof Vthe Vrole Vthat
V information Vsystems Vplay Vin Van V organization’s Vvalue Vchains.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VCommunication V- VCommunication
KEYWORDS: Bloom's: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/27/2019 V5:23 VPM
4. The Vconcept Vof Va Vvalue Vchain Vis Vnot Vsignificant Vto Vorganizations Vunless Vthey Vmanufacture Vproducts.
a. True
b. False
ANSWER: False
RATIONALE: In Va Vmanufacturing Vorganization, Vthe Vsupply Vchain Vis Va Vkey Vvalue Vchain Vwhose
Vprimary V processes Vinclude Vinbound Vlogistics, Voperations, Voutbound Vlogistics,
Vmarketing Vand V sales, Vand Vservice. VThe Vconcept Vof Vvalue Vchain Vis Valso
Vmeaningful Vto Vcompanies Vthat V don’t Vmanufacture Vproducts.
FEEDBACK: Correct In Va Vmanufacturing Vorganization, Vthe Vsupply Vchain Vis Va Vkey Vvalue Vchain Vwhose
primary Vprocesses Vinclude Vinbound Vlogistics, Voperations, Voutbound Vlogistics,
V marketing Vand Vsales, Vand Vservice. VThe Vconcept Vof Vvalue Vchain Vis Valso
Vmeaningful Vto V companies Vthat Vdon’t Vmanufacture Vproducts.
Incorrect V In Va Vmanufacturing Vorganization, Vthe Vsupply Vchain Vis Va Vkey Vvalue Vchain Vwhose
Vprimary V processes Vinclude Vinbound Vlogistics, Voperations, Voutbound Vlogistics,
Vmarketing Vand
, sales, Vand Vservice. VThe Vconcept Vof Vvalue Vchain Vis Valso Vmeaningful Vto
companies Vthat V
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value VChain
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
LEARNING VOBJECTIVES: V POIS.14e.1.4 V- VDiscuss Vthe Vtraditional Vand Vcontemporary Vview Vof Vthe Vrole Vthat
information Vsystems Vplay Vin Van Vorganization’s Vvalue Vchains.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VLegal V- VLegal
KEYWORDS: Bloom's: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/27/2019 V5:34 VPM
5. If Van VIS Vorganization Vis Vviewed Vas Va Vcost Vcenter/service Vprovider, Vits Vstrategic Vplanning Vprocess Vis
Vtypically V directed Vinward Vand Vfocused Von Vdetermining Vhow Vto Vdo Vwhat Vit Vis Vcurrently Vdoing Vbut
Vdoing Vit Vcheaper, Vfaster, V and Vbetter.
a. True
b. False
ANSWER: True
RATIONALE: In Va Vsurvey Vof Vmore Vthan V700 VCIOs, V38 Vpercent Vsaid Vthat Vtheir VIS Vorganization Vis
Vviewed V as Va Vcost Vcenter/service Vprovider Vthat Vis Vexpected Vto Vreduce VIS Vcosts
Vand Vimprove VIS V services. V The Vstrategic Vplanning Vprocess Vfor Vsuch Van
Vorganization Vis Vtypically Vdirected V inward Vand Vfocused Von Vdetermining Vhow Vto
Vdo Vwhat Vit Vis Vcurrently Vdoing Vbut Vdoing Vit V cheaper, Vfaster, Vand Vbetter.
FEEDBACK: Correct In Va Vsurvey Vof Vmore Vthan V700 VCIOs, V38 Vpercent Vsaid Vthat Vtheir VIS Vorganization Vis
viewed Vas Va Vcost Vcenter/service Vprovider Vthat Vis Vexpected Vto Vreduce VIS Vcosts
Vand V improve VIS Vservices. VThe Vstrategic Vplanning Vprocess Vfor Vsuch Van
Vorganization Vis V typically Vdirected Vinward Vand Vfocused Von Vdetermining Vhow
Vto Vdo Vwhat Vit Vis Vcurrently V doing Vbut Vdoing Vit Vcheaper, Vfaster, Vand Vbetter.
Incorrect V In Va Vsurvey Vof Vmore Vthan V700 VCIOs, V38 Vpercent Vsaid Vthat Vtheir VIS
Vorganization Vis V viewed Vas Va Vcost Vcenter/service Vprovider Vthat Vis Vexpected
Vto Vreduce VIS Vcosts Vand V improve VIS Vservices. VThe Vstrategic Vplanning Vprocess
Vfor Vsuch Van Vorganization Vis V typically Vdirected Vinward Vand Vfocused Von
Vdetermining Vhow Vto Vdo Vwhat Vit Vis Vcurrently V doing Vbut Vdoing Vit Vcheaper,
Vfaster, Vand Vbetter.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information VSystem VStrategic VPlanning
QUESTION VTYPE: True V/ VFalse
HAS VVARIABLES: False
LEARNING VOBJECTIVES: V POIS.14e.1.7 V- VIdentify Vthree Vways Vthe VIS Vorganization Vcan Vbe Vperceived Vby Vthe
Vrest Vof Vthe V organization, Vand Vhow Veach Vcan Vinfluence Vthe VIS Vstrategy.
NATIONAL VSTANDARDS: V V United VStates V- VBUSPROG: VLegal V- VLegal
KEYWORDS: Bloom's: VRemember
DATE VCREATED: 11/19/2019 V5:59 VPM
DATE VMODIFIED: 11/29/2019 V6:52 VAM
6. The Vrole Vof Va Vsystems Vanalyst Vis Vnarrowly Vdefined Vand Vseldom Vinvolves Vcommunications Vwith Vothers.
