MGMT 3000 Test questions and
answers graded A+
Which of these best defines the concept of "organizational behavior?" - ANS✅✅The study of the
actions of people at work.
Which of these is a visible aspect of an organization. - ANS✅✅Objectives
Which of these describe the goals of organizational behavior. - ANS✅✅To explain, predict, and
influence behavior.
When a manager influences employee behavior, they _______. - ANS✅✅steer behavior in a
particular direction.
All of these are included in the six behaviors that managers try to explain, predict, and influence,
except ______. - ANS✅✅workplace attitudes and perceptions.
Of the six behaviors that managers focus on, which behavior typically is the most troubling to an
organization? - ANS✅✅workplace misbehavior
______ is a performance measure of both efficiency and effectiveness of employees. -
ANS✅✅Employee productivity
Three elements that make up a person's 'attitude' include _____. _____. and _____ components. -
ANS✅✅cognitive, affective, and behavioral
The _____ component of attitude is based on emotions. - ANS✅✅affective
The degree to which an employee identifies with their job or actively participates in job activities
refers to the employee's _____. - ANS✅✅job involvement.
Which of these would you expect to see in an organization that had highly engaged employees? -
ANS✅✅Greater employee retention rates.
,Cognitive dissonance theory states that a person feels _______ when their attitudes and actions do
not match. - ANS✅✅uncomfortable
Feeling the disappointment of not getting the promotion, an employee stated, "That job looks like a
real headache anyway." This is an example of _____ to reduce discomfort from cognitive dissonance.
- ANS✅✅reducing importance
Which of these is typically the most important reason for why managers want to increase positive
job attitudes? - ANS✅✅Lower rates of turnover and absenteeism.
To reduce dissonance in the workplace, managers are advised to hold ______ responsible for the
causes of the dissonance. - ANS✅✅external forces
_______ is the unique and enduring combination of psychological traits that describe a person. -
ANS✅✅Personality
The extroversion vs. introversion variable of personality identifies whether a person is oriented
______. - ANS✅✅outwardly or inwardly.
The Big Five model of personality includes all of the following, except ________ . -
ANS✅✅intuitiveness.
"Emotional intelligence" includes all of these, except: - ANS✅✅cognitive skills.
This element of emotional intelligence allows people to sense and understand how others are
feeling. - ANS✅✅Empathy.
A person who takes full responsibility in both their successes and failures is likely to be high in this
emotional intelligence dimension. - ANS✅✅Self-motivation.
The Bell Labs and the Air Force studies have shown that emotional intelligence is _____ job
performance. - ANS✅✅more important than academic intellect in
If you believe that you control your own destiny, then your personality would be described as having
a(n) ______. - ANS✅✅internal locus of control.
, A tennis player who blames a loss on windy conditions and high temperatures would be likely to
have _______. - ANS✅✅an external locus of control.
A person who believes that "the ends justify the means" would be likely to have a high level of which
personality trait? - ANS✅✅Machiavellianism
High self-esteem individuals tend to ______. - ANS✅✅take risks.
_________ individuals tend to be dependent on positive evaluation from others. - ANS✅✅Low
self-esteem
A high self-monitoring individual would tend to ________. - ANS✅✅be good at playing different
roles.
A low self-monitoring individual would probably NOT pursue a career as ______. - ANS✅✅an
actor.
A manager who takes very little time to make a decision probably has the trait of ________. -
ANS✅✅high risk-taking.
John Holland's theory assumes all of the following, except _______. - ANS✅✅people in jobs that
suit their personality make more income.
________ is the process of organizing and interpreting sensory impressions to give meaning to the
environment. - ANS✅✅Perception
Different people typically have _______ . - ANS✅✅different perceptions of the same situation.
Which three factors act to shape, and sometimes distort, perception? - ANS✅✅the perceiver,
target, and context
Factors that can influence the perceiver of a situation include ________. - ANS✅✅attitudes, past
experiences, and expectations.
answers graded A+
Which of these best defines the concept of "organizational behavior?" - ANS✅✅The study of the
actions of people at work.
Which of these is a visible aspect of an organization. - ANS✅✅Objectives
Which of these describe the goals of organizational behavior. - ANS✅✅To explain, predict, and
influence behavior.
When a manager influences employee behavior, they _______. - ANS✅✅steer behavior in a
particular direction.
All of these are included in the six behaviors that managers try to explain, predict, and influence,
except ______. - ANS✅✅workplace attitudes and perceptions.
Of the six behaviors that managers focus on, which behavior typically is the most troubling to an
organization? - ANS✅✅workplace misbehavior
______ is a performance measure of both efficiency and effectiveness of employees. -
ANS✅✅Employee productivity
Three elements that make up a person's 'attitude' include _____. _____. and _____ components. -
ANS✅✅cognitive, affective, and behavioral
The _____ component of attitude is based on emotions. - ANS✅✅affective
The degree to which an employee identifies with their job or actively participates in job activities
refers to the employee's _____. - ANS✅✅job involvement.
Which of these would you expect to see in an organization that had highly engaged employees? -
ANS✅✅Greater employee retention rates.
,Cognitive dissonance theory states that a person feels _______ when their attitudes and actions do
not match. - ANS✅✅uncomfortable
Feeling the disappointment of not getting the promotion, an employee stated, "That job looks like a
real headache anyway." This is an example of _____ to reduce discomfort from cognitive dissonance.
- ANS✅✅reducing importance
Which of these is typically the most important reason for why managers want to increase positive
job attitudes? - ANS✅✅Lower rates of turnover and absenteeism.
To reduce dissonance in the workplace, managers are advised to hold ______ responsible for the
causes of the dissonance. - ANS✅✅external forces
_______ is the unique and enduring combination of psychological traits that describe a person. -
ANS✅✅Personality
The extroversion vs. introversion variable of personality identifies whether a person is oriented
______. - ANS✅✅outwardly or inwardly.
The Big Five model of personality includes all of the following, except ________ . -
ANS✅✅intuitiveness.
"Emotional intelligence" includes all of these, except: - ANS✅✅cognitive skills.
This element of emotional intelligence allows people to sense and understand how others are
feeling. - ANS✅✅Empathy.
A person who takes full responsibility in both their successes and failures is likely to be high in this
emotional intelligence dimension. - ANS✅✅Self-motivation.
The Bell Labs and the Air Force studies have shown that emotional intelligence is _____ job
performance. - ANS✅✅more important than academic intellect in
If you believe that you control your own destiny, then your personality would be described as having
a(n) ______. - ANS✅✅internal locus of control.
, A tennis player who blames a loss on windy conditions and high temperatures would be likely to
have _______. - ANS✅✅an external locus of control.
A person who believes that "the ends justify the means" would be likely to have a high level of which
personality trait? - ANS✅✅Machiavellianism
High self-esteem individuals tend to ______. - ANS✅✅take risks.
_________ individuals tend to be dependent on positive evaluation from others. - ANS✅✅Low
self-esteem
A high self-monitoring individual would tend to ________. - ANS✅✅be good at playing different
roles.
A low self-monitoring individual would probably NOT pursue a career as ______. - ANS✅✅an
actor.
A manager who takes very little time to make a decision probably has the trait of ________. -
ANS✅✅high risk-taking.
John Holland's theory assumes all of the following, except _______. - ANS✅✅people in jobs that
suit their personality make more income.
________ is the process of organizing and interpreting sensory impressions to give meaning to the
environment. - ANS✅✅Perception
Different people typically have _______ . - ANS✅✅different perceptions of the same situation.
Which three factors act to shape, and sometimes distort, perception? - ANS✅✅the perceiver,
target, and context
Factors that can influence the perceiver of a situation include ________. - ANS✅✅attitudes, past
experiences, and expectations.
