Hotel Operations Exam questions and
answers rated A+
The main reason for studying the history of the hotel industry is to learn - ANS ✔that the
industry is cyclical
this was one of the first laws that governed the early hotel industry - ANS ✔code of Hammurabi
Which hotel is the largest in NUMBER, largest - ANS ✔Hilton
This company owns the doubletree, embassy suites, and hampton inn - ANS ✔Hilton
owned hotel, knew very little , need to have an arrangement with hotel chain company - ANS
✔Management Contract
within a hotels mission statement, what should come first? - ANS ✔the employees
positions in hotel revenue center except - ANS ✔human resources
which department are doormen apart of? - ANS ✔uniformed services
Situation: a customer called 2 days in advance before arrival to double-check his 5 o'clock
reservation, his reservation is then considered a - ANS ✔confirmed reservation
non-group displacement - ANS ✔The turning away of transient guests for lack of rooms due to
the acceptance of group business.
, what is the significance of Marco Polo - ANS ✔said hotels he reported on can accommodate a
King, which had lead to the first commercial hotel
The First Inn - ANS ✔Coles Ordinary Boston, MA 1634
First hotel - ANS ✔City hotel in NYC, 1794 (73 rooms)
First Luxury Class Hotel - ANS ✔Tremont House
-Boston
-1829
-Isaiah Rogers constructed
First Modern Hotel - ANS ✔Buffalo Statler
Golden age of hotels - ANS ✔1920s, 14% increase of occupancy
Great Depression - ANS ✔1930s, 85% of hotels in receivership or liquidation, due to
overbuilding in the 20s
World War II - ANS ✔1940s, no materials for expansion, 93% occupancy
growth of motel chains - ANS ✔1960s
reasons for increased travel after WWII - ANS ✔pent-up demand, transportation improvements,
interstate highway act of 1956, desire to travel, two-income family
answers rated A+
The main reason for studying the history of the hotel industry is to learn - ANS ✔that the
industry is cyclical
this was one of the first laws that governed the early hotel industry - ANS ✔code of Hammurabi
Which hotel is the largest in NUMBER, largest - ANS ✔Hilton
This company owns the doubletree, embassy suites, and hampton inn - ANS ✔Hilton
owned hotel, knew very little , need to have an arrangement with hotel chain company - ANS
✔Management Contract
within a hotels mission statement, what should come first? - ANS ✔the employees
positions in hotel revenue center except - ANS ✔human resources
which department are doormen apart of? - ANS ✔uniformed services
Situation: a customer called 2 days in advance before arrival to double-check his 5 o'clock
reservation, his reservation is then considered a - ANS ✔confirmed reservation
non-group displacement - ANS ✔The turning away of transient guests for lack of rooms due to
the acceptance of group business.
, what is the significance of Marco Polo - ANS ✔said hotels he reported on can accommodate a
King, which had lead to the first commercial hotel
The First Inn - ANS ✔Coles Ordinary Boston, MA 1634
First hotel - ANS ✔City hotel in NYC, 1794 (73 rooms)
First Luxury Class Hotel - ANS ✔Tremont House
-Boston
-1829
-Isaiah Rogers constructed
First Modern Hotel - ANS ✔Buffalo Statler
Golden age of hotels - ANS ✔1920s, 14% increase of occupancy
Great Depression - ANS ✔1930s, 85% of hotels in receivership or liquidation, due to
overbuilding in the 20s
World War II - ANS ✔1940s, no materials for expansion, 93% occupancy
growth of motel chains - ANS ✔1960s
reasons for increased travel after WWII - ANS ✔pent-up demand, transportation improvements,
interstate highway act of 1956, desire to travel, two-income family
