Hotel management exam 2 questions
with verified answers
Room mix refers to : - ANS ✔the ratio of room types in a hotel
The main goals of engineering department is (are) to: - ANS ✔support the efforts of other hotel
departments, control energy use, protect the financial value of the building
'Terry' refers to products that: - ANS ✔Include bath towels, hand towels, and washcloths
Front Office Management - ANS ✔concierge
what are some of the responsibilities of the FD agent? - ANS ✔Check/in, check out, guest
services, management of the PMS, accounting
what does the night audit do? - ANS ✔post and verify the charges, monitoring guest account,
balancing
What does the PMS record? - ANS ✔back up system, post to guest folio
what three interactions does a hotel have with guest? - ANS ✔pre-arrival, arrival, departure
what happens during pre-arrival? - ANS ✔registration card
what happens during arrival? - ANS ✔greet the guest, confirming he information on the
registration card, form of payment, keys
with verified answers
Room mix refers to : - ANS ✔the ratio of room types in a hotel
The main goals of engineering department is (are) to: - ANS ✔support the efforts of other hotel
departments, control energy use, protect the financial value of the building
'Terry' refers to products that: - ANS ✔Include bath towels, hand towels, and washcloths
Front Office Management - ANS ✔concierge
what are some of the responsibilities of the FD agent? - ANS ✔Check/in, check out, guest
services, management of the PMS, accounting
what does the night audit do? - ANS ✔post and verify the charges, monitoring guest account,
balancing
What does the PMS record? - ANS ✔back up system, post to guest folio
what three interactions does a hotel have with guest? - ANS ✔pre-arrival, arrival, departure
what happens during pre-arrival? - ANS ✔registration card
what happens during arrival? - ANS ✔greet the guest, confirming he information on the
registration card, form of payment, keys
