Quiz 1 - Hotel Management questions
with complete solutions
Hotel - ANS ✔an establishment whose primary business is providing facilities for the general
public and that has one or more of the following services: food & beverage, room
attendant(housekeeping), concierge, bell & door attendant(uniformed services), laundry & dry
cleaning, the use of furniture & fixtures
Motel - ANS ✔-contraction of "motor hotel", which can be defined as a lodging facility that
caters primarily to guests traveling by car
-located in suburban or roadside areas and near major highways
5 parts of the travel and tourism industry - ANS ✔-lodging operations
-transportation services
-food and beverage operations
-retail stores
-activities
Classifying hotels - ANS ✔-size
-target market
-levels of service
-ownership and affiliation
Target markets - ANS ✔distinctly defined groups of travelers that the hotel seeks to retain or
retract as guests
, Hotel size categories - ANS ✔-under 150 rooms
-150 to 299
-300 to 600 rooms
-more than 600 rooms
Hotels classified by target markets - ANS ✔commercial hotels, airport hotels, suite hotels,
extended-stay hotels, residential hotels, resort hotels, lifestyle hotels, bed-and-breakfast hotels,
vacation ownership and condominium hotels, casino hotels, alternative lodging properties
Commercial hotels - ANS ✔-located in the towns and cities they primarily serve
-often located near train stations in the nineteenth and early twentieth century
-located in downtown or business districts today
-largest group of hotels
-were once referred to as transient hotels based on the short length of time guests stayed in
them
Commercial hotel guest amenities - ANS ✔complimentary newspapers, in-room coffee makers,
free local calls, cable tv/DVD players/video games, personal computers/high-speed internet
access, ergonomic desks and chairs, fax machines, car rental arrangements/airport pick-up
services, twenty-four-hour food service, semi-formal dining&rooms/cocktail lounges, laundry,
pools, retail stores, etc.
Suite hotels - ANS ✔-fast-growing segment of the lodging industry
-feature guest rooms with a living room or parlor area and a separate bedroom
-some guest rooms include a kitchenette
-generally have fewer/more limited public areas than other hotels
-TARGET MARKETS: people relocating to area, travelers who enjoy homelike accommodations,
vacationing families, business professionals
with complete solutions
Hotel - ANS ✔an establishment whose primary business is providing facilities for the general
public and that has one or more of the following services: food & beverage, room
attendant(housekeeping), concierge, bell & door attendant(uniformed services), laundry & dry
cleaning, the use of furniture & fixtures
Motel - ANS ✔-contraction of "motor hotel", which can be defined as a lodging facility that
caters primarily to guests traveling by car
-located in suburban or roadside areas and near major highways
5 parts of the travel and tourism industry - ANS ✔-lodging operations
-transportation services
-food and beverage operations
-retail stores
-activities
Classifying hotels - ANS ✔-size
-target market
-levels of service
-ownership and affiliation
Target markets - ANS ✔distinctly defined groups of travelers that the hotel seeks to retain or
retract as guests
, Hotel size categories - ANS ✔-under 150 rooms
-150 to 299
-300 to 600 rooms
-more than 600 rooms
Hotels classified by target markets - ANS ✔commercial hotels, airport hotels, suite hotels,
extended-stay hotels, residential hotels, resort hotels, lifestyle hotels, bed-and-breakfast hotels,
vacation ownership and condominium hotels, casino hotels, alternative lodging properties
Commercial hotels - ANS ✔-located in the towns and cities they primarily serve
-often located near train stations in the nineteenth and early twentieth century
-located in downtown or business districts today
-largest group of hotels
-were once referred to as transient hotels based on the short length of time guests stayed in
them
Commercial hotel guest amenities - ANS ✔complimentary newspapers, in-room coffee makers,
free local calls, cable tv/DVD players/video games, personal computers/high-speed internet
access, ergonomic desks and chairs, fax machines, car rental arrangements/airport pick-up
services, twenty-four-hour food service, semi-formal dining&rooms/cocktail lounges, laundry,
pools, retail stores, etc.
Suite hotels - ANS ✔-fast-growing segment of the lodging industry
-feature guest rooms with a living room or parlor area and a separate bedroom
-some guest rooms include a kitchenette
-generally have fewer/more limited public areas than other hotels
-TARGET MARKETS: people relocating to area, travelers who enjoy homelike accommodations,
vacationing families, business professionals
