Hotel Management - Final Exam (HM
280) well answered to pass
QUIZ #1 - Overview, Management & Franchise Agreements - correct answer ✔✔
What is the greatest difference between full-service hotels and limited service hotels? - correct
answer ✔✔ The food and beverage services offered by the hotels
Which of the following are examples of a hotel revenue center? - correct answer ✔✔ F&B
Department, Rooms Department
According to the American Hotel & Lodging Association (AH&LA), more than 50% of all hotel
guests are: - correct answer ✔✔ Leisure travelers
Which is true? - correct answer ✔✔ ANSWERS:
Hilton bought Statler hotels and became the largest hotel company before Marriott or Hyatt
opened their first hotel
The first airport hotels were opened in the 1920's with the growth of air travel
Kemmons Wilson started the Holiday Inn hotel chain and chose locations based on the new
interstate highway system
The relationship between price paid and the quality of the products & services received is
known as: - correct answer ✔✔ Value proposition
,A hotel owner who hires a hotel management company may face potential drawbacks that
include: - correct answer ✔✔ 1) Little to no input of hiring decisions
2) Cost associated with the management company's errors must be assumed by the owner
3) Turnover of talented managers
4) --> ANSWER: all of the above
An owner invests $5,000,000 in a hotel property. In the first year, that hotel makes an after-tax
profit of $600,000. What is the return on investment (ROI) for the owner? - correct answer ✔✔
12%
A hotel management company can have an ownership stake in: - correct answer ✔✔ 1) Some of
the hotel it manages
2) None of the hotel it manages
3) All of the hotel it manages
4) --> ANSWER: all of the above
When a hotel is changing the brand of the property, it is known as a: - correct answer ✔✔
Conversion
What is true about an investor in a hotel? - correct answer ✔✔ The investor seeks a return on
their investment
, QUIZ #2 - Asset Management & GMs - correct answer ✔✔
What is true about the role of the asset manager? - correct answer ✔✔ They protect the asset
Which management function would include leading and inspiring associates? - correct answer
✔✔ Directing
Which management function would include the identification of an organization's long-range
goals? - correct answer ✔✔ Planning
Which management function would include actions designed to bring together and arrange
resources? - correct answer ✔✔ Organizing
Which of the following would most likely be a part of a hotel GM's community activity efforts? -
correct answer ✔✔ Hosting and attending citywide charity events
As managers, every day we have the opportunity to: (circle all that apply) - correct answer ✔✔
ANSWERS:
Take care of our associates so they can take care of our guests
Apply the art and science of management and leadership
Provide heartfelt experiences for our guests
Choose a positive attitude
Which is the best management style? - correct answer ✔✔ It depends
280) well answered to pass
QUIZ #1 - Overview, Management & Franchise Agreements - correct answer ✔✔
What is the greatest difference between full-service hotels and limited service hotels? - correct
answer ✔✔ The food and beverage services offered by the hotels
Which of the following are examples of a hotel revenue center? - correct answer ✔✔ F&B
Department, Rooms Department
According to the American Hotel & Lodging Association (AH&LA), more than 50% of all hotel
guests are: - correct answer ✔✔ Leisure travelers
Which is true? - correct answer ✔✔ ANSWERS:
Hilton bought Statler hotels and became the largest hotel company before Marriott or Hyatt
opened their first hotel
The first airport hotels were opened in the 1920's with the growth of air travel
Kemmons Wilson started the Holiday Inn hotel chain and chose locations based on the new
interstate highway system
The relationship between price paid and the quality of the products & services received is
known as: - correct answer ✔✔ Value proposition
,A hotel owner who hires a hotel management company may face potential drawbacks that
include: - correct answer ✔✔ 1) Little to no input of hiring decisions
2) Cost associated with the management company's errors must be assumed by the owner
3) Turnover of talented managers
4) --> ANSWER: all of the above
An owner invests $5,000,000 in a hotel property. In the first year, that hotel makes an after-tax
profit of $600,000. What is the return on investment (ROI) for the owner? - correct answer ✔✔
12%
A hotel management company can have an ownership stake in: - correct answer ✔✔ 1) Some of
the hotel it manages
2) None of the hotel it manages
3) All of the hotel it manages
4) --> ANSWER: all of the above
When a hotel is changing the brand of the property, it is known as a: - correct answer ✔✔
Conversion
What is true about an investor in a hotel? - correct answer ✔✔ The investor seeks a return on
their investment
, QUIZ #2 - Asset Management & GMs - correct answer ✔✔
What is true about the role of the asset manager? - correct answer ✔✔ They protect the asset
Which management function would include leading and inspiring associates? - correct answer
✔✔ Directing
Which management function would include the identification of an organization's long-range
goals? - correct answer ✔✔ Planning
Which management function would include actions designed to bring together and arrange
resources? - correct answer ✔✔ Organizing
Which of the following would most likely be a part of a hotel GM's community activity efforts? -
correct answer ✔✔ Hosting and attending citywide charity events
As managers, every day we have the opportunity to: (circle all that apply) - correct answer ✔✔
ANSWERS:
Take care of our associates so they can take care of our guests
Apply the art and science of management and leadership
Provide heartfelt experiences for our guests
Choose a positive attitude
Which is the best management style? - correct answer ✔✔ It depends
