Hotel Operations Test 1 questions with 100% complete solutions

Hotel Operations Test 1 questions with
100% complete solutions

Unique Characteristics of Hotel Industry - correct answer ✔✔ - perishability

- heterogeneity

- inseparability

- intangibility



Relationship between Hotel and Guests - correct answer ✔✔ Hotels (Supply) -----> Guests
(Demand)



Types of Hotel Guests - correct answer ✔✔ - transient (business, pleasure)

- group (corporate, association, SMERF)



Classifications of Hotels - correct answer ✔✔ - By Rooms: 1 - 6,000

- By Service: Basic - Luxury

- By Cost: $30 - $1000+

- By Location: Small Town - Resort Area

- By Ownership: Independent vs Chain



Small - Mega Hotels based on Rooms - correct answer ✔✔ - small (149)

- medium (150 - 299)

- large (300 - 500)

- mega (501+)

, Economy Hotel Examples - correct answer ✔✔ *Limited Service*

- budget inn

- fairfield inn

- motel 6

- red roof inn



Budget Hotel Examples - correct answer ✔✔ *Limited Service*

- best western

- econolodge

- knights inn

super 8



Mid-Market Hotel Examples - correct answer ✔✔ - courtyard

- holiday inn

- howard johnsons

- ramada inn



Upscale Hotel Examples - correct answer ✔✔ *Full Service*

- omni

- marriott

- hyatt



Luxury Hotel Examples - correct answer ✔✔ ?



SOP = - correct answer ✔✔ Standard Operating Procedures