QUESTIONS & ANSWERS (CERTIFIED STUDY GUIDE) 100%
CORRECT ALREADY GRADED A+
Responsible Alcohol Service & Laws
1. The purpose of responsible alcohol service is not only to protect guests
but also to safeguard the establishment and community.
What is the primary goal of responsible service according to ServSafe
principles?
A. To sell as much alcohol as possible
B. To increase customer satisfaction
C. To prevent intoxication, underage drinking, and drunk driving
D. To encourage guests to stay longer
Correct Answer: To prevent intoxication, underage drinking, and drunk
driving
,2. State alcohol laws and the Twenty-First Amendment work together to
regulate who can sell or serve alcohol.
Why is it important for servers to understand both local and state laws?
A. Laws differ depending on the type of beverage served
B. Because each state has specific regulations and penalties for
violations
C. To ensure faster service and fewer complaints
D. Because federal law overrides all alcohol laws
Correct Answer: Because each state has specific regulations and penalties
for violations
3. “Dram shop” laws hold alcohol servers and establishments legally
responsible in certain situations.
Under these laws, when can an establishment be held liable?
A. If a guest spills a drink accidentally
B. If a guest who was overserved causes injury or damage after leaving
C. If a guest refuses to pay for a drink
D. If the bartender makes a weak cocktail
Correct Answer: If a guest who was overserved causes injury or damage
after leaving
,4. A guest has consumed several drinks quickly and begins to speak loudly
and stumble slightly.
What is the most appropriate action for the server to take?
A. Offer one last drink and then close the tab
B. Refuse service and alert a manager for support
C. Continue serving to avoid confrontation
D. Pretend not to notice the behavior
Correct Answer: Refuse service and alert a manager for support
5. Servers can reduce legal risk and protect themselves from liability in
alcohol-related incidents.
Which step provides the best protection?
A. Avoid checking IDs when guests appear older
B. Offer free food to balance alcohol
C. Follow house policies, refuse service appropriately, and document all
incidents
D. Allow guests to serve themselves wine
, Correct Answer: Follow house policies, refuse service appropriately, and
document all incidents
Checking Identification
6. A key part of responsible service is verifying that guests are of legal
drinking age.
What is the minimum legal age to purchase alcohol in all U.S. states?
A. 18
B. 21
C. 20
D. 25
Correct Answer: 21
7. A guest hands you an ID with a photo that looks slightly different and the
corners appear lifted.
How should you respond to ensure compliance?
A. Ask another server for their opinion
B. Refuse service and request another valid, government-issued ID
C. Serve the guest if they insist they are 21