Managing for quality and performance excellence 10th edition test bank by James R. Evans,
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William M. Lindsay g g g
1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
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gproduction- marketing value chain.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Knowledge g
2. The transcendent definition of quality was first defined as the goodness of a product.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Comprehension g
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
g g g g g g g g g g g g g g g g g
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Knowledge g
4. The user perspective of quality judges a product based on how well the product performs its intended function.
g g g g g g g g g g g g g g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Knowledge g
,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
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a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate g
ACCREDITING STANDARDS: BUSPROG: Analytic g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Comprehension g
6. Inspection was the primary means of quality control during the first half of the twentieth century.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.02 History of Quality Management g g g g
KEYWORDS: Bloom's: Knowledge g
7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority
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of top managers as it was recognized as the key to worldwide success.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate g
ACCREDITING STANDARDS: BUSPROG: Analytic g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.02 History of Quality Management g g g g
KEYWORDS: Bloom's: Comprehension g
8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business
g g g g g g g g g g g g g g g g
failures or stock price drops are the result of poor quality.
g g g g g g g g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate g
ACCREDITING STANDARDS: BUSPROG: Analytic g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.02 History of Quality Management g g g g
KEYWORDS: Bloom's: Comprehension g
9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers,
g g g g g g g g g g g g g g g
and not for front-line employees.
g g g g g
a. True
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.02 History of Quality Management g g g g
KEYWORDS: Bloom's: Knowledge g
10. It is the responsibility of the marketing and sales department to learn about the products and product
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features that consumers want, and the prices they are willing to pay for those products.
g g g g g g g g g g g g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing g g g
KEYWORDS: Bloom's: Knowledge g
11. The receiving department in an organization ensures that the delivered items are of the quality specified
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by the purchase contract.
g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing g g g
KEYWORDS: Bloom's: Knowledge g
12. The function of tool engineers in manufacturing industries is to work with product design engineers to
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develop realistic specifications.
g g g
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing g g g
KEYWORDS: Bloom's: Knowledge g
13. The inspection step in manufacturing should ideally be used as a means of gathering information that can be
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used to improve quality of the products rather than simply to remove defective items.
g g g g g g g g g g g g g g
g g g g g g g g g g g g g
William M. Lindsay g g g
1. People view quality subjectively and in relation to differing criteria based on their individual roles in the
g g g g g g g g g g g g g g g g
gproduction- marketing value chain.
g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Knowledge g
2. The transcendent definition of quality was first defined as the goodness of a product.
g g g g g g g g g g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Comprehension g
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
g g g g g g g g g g g g g g g g g
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Knowledge g
4. The user perspective of quality judges a product based on how well the product performs its intended function.
g g g g g g g g g g g g g g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Knowledge g
,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
g g g g g g g g g g g g g g g g
a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate g
ACCREDITING STANDARDS: BUSPROG: Analytic g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.01 Defining Quality g g
KEYWORDS: Bloom's: Comprehension g
6. Inspection was the primary means of quality control during the first half of the twentieth century.
g g g g g g g g g g g g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.02 History of Quality Management g g g g
KEYWORDS: Bloom's: Knowledge g
7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority
g g g g g g g g g g g g g g g g g
of top managers as it was recognized as the key to worldwide success.
g g g g g g g g g g g g g
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate g
ACCREDITING STANDARDS: BUSPROG: Analytic g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.02 History of Quality Management g g g g
KEYWORDS: Bloom's: Comprehension g
8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business
g g g g g g g g g g g g g g g g
failures or stock price drops are the result of poor quality.
g g g g g g g g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate g
ACCREDITING STANDARDS: BUSPROG: Analytic g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.02 History of Quality Management g g g g
KEYWORDS: Bloom's: Comprehension g
9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers,
g g g g g g g g g g g g g g g
and not for front-line employees.
g g g g g
a. True
, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.02 History of Quality Management g g g g
KEYWORDS: Bloom's: Knowledge g
10. It is the responsibility of the marketing and sales department to learn about the products and product
g g g g g g g g g g g g g g g g
features that consumers want, and the prices they are willing to pay for those products.
g g g g g g g g g g g g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing g g g
KEYWORDS: Bloom's: Knowledge g
11. The receiving department in an organization ensures that the delivered items are of the quality specified
g g g g g g g g g g g g g g g
by the purchase contract.
g g g g
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing g g g
KEYWORDS: Bloom's: Knowledge g
12. The function of tool engineers in manufacturing industries is to work with product design engineers to
g g g g g g g g g g g g g g g
develop realistic specifications.
g g g
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy g
ACCREDITING STANDARDS: BUSPROG: Analytic
g g g
DISC: Creation of Value g g g
TOPICS: DESC.EVAB.17.01.03 Quality in Manufacturing g g g
KEYWORDS: Bloom's: Knowledge g
13. The inspection step in manufacturing should ideally be used as a means of gathering information that can be
g g g g g g g g g g g g g g g g g
used to improve quality of the products rather than simply to remove defective items.
g g g g g g g g g g g g g g
