USPS Sales & Services Associate Training
Version 1 & 2 Actual EXAM WITH FREQUENTLY
TESTED QUESTIONS and correct
ANSWERS|ALREADY A GRADED|GUARANTEED
PASS|LATEST UPDATE 2025.
What is a value proposition? - CORRECT ANSWER- The value to the customer of the product
features and benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - CORRECT ANSWER- The understanding of a customer's needs
through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - CORRECT ANSWER- I need, I
want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. - CORRECT ANSWER-
Needs.
What is a need? - CORRECT ANSWER- A desire to improve or accomplish something.
,An informed mutual decision with the customer on service/products is ___________. - CORRECT
ANSWER- A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - CORRECT ANSWER- Greet,
Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time. -
CORRECT ANSWER- Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is
guaranteed to arrive tomorrow, with $100 insurance and tracking included.....what park of
G.I.S.T. would this be? - CORRECT ANSWER- Suggest.
Once you determine how a customer wants to mail a package and have offered additional
insurance, what additional products may you suggest? - CORRECT ANSWER- Stamps, PO Boxes,
money orders, packaging supplies, greeting cards, passports.
Perception is - CORRECT ANSWER- Reality
What are our goals? - CORRECT ANSWER- Grow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? - CORRECT ANSWER- Body movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? - CORRECT
ANSWER- True.
, Communication skills require you to practice actively attending. What does S.O.L.E.R.
represent? - CORRECT ANSWER- Squarely face the person. Open your posture. Lean towards the
sender. Eye contact. Relax.
What is the maximum weight for any package? - CORRECT ANSWER- 70 lbx.
How do you determine the dimensions of a mailpiece? - CORRECT ANSWER- Combine the length
plus girth.
What are the 5 processing categories? - CORRECT ANSWER- Letters, flats (large envelopes),
machinable parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? - CORRECT ANSWER- Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - CORRECT ANSWER- 130" for
standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - CORRECT ANSWER- Packages weighing less than 20 lbs that
measure over 84" but not more than 108" (length + girth combined) that are shipped Priority
mail zones 104 or Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price
category is it charged? - CORRECT ANSWER- Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it
charged? - CORRECT ANSWER- Flat (large envelope).
What is a customer charged when a balloon surcharge applies? - CORRECT ANSWER- 20 lb rate.
Version 1 & 2 Actual EXAM WITH FREQUENTLY
TESTED QUESTIONS and correct
ANSWERS|ALREADY A GRADED|GUARANTEED
PASS|LATEST UPDATE 2025.
What is a value proposition? - CORRECT ANSWER- The value to the customer of the product
features and benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - CORRECT ANSWER- The understanding of a customer's needs
through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - CORRECT ANSWER- I need, I
want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. - CORRECT ANSWER-
Needs.
What is a need? - CORRECT ANSWER- A desire to improve or accomplish something.
,An informed mutual decision with the customer on service/products is ___________. - CORRECT
ANSWER- A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - CORRECT ANSWER- Greet,
Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time. -
CORRECT ANSWER- Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is
guaranteed to arrive tomorrow, with $100 insurance and tracking included.....what park of
G.I.S.T. would this be? - CORRECT ANSWER- Suggest.
Once you determine how a customer wants to mail a package and have offered additional
insurance, what additional products may you suggest? - CORRECT ANSWER- Stamps, PO Boxes,
money orders, packaging supplies, greeting cards, passports.
Perception is - CORRECT ANSWER- Reality
What are our goals? - CORRECT ANSWER- Grow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? - CORRECT ANSWER- Body movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? - CORRECT
ANSWER- True.
, Communication skills require you to practice actively attending. What does S.O.L.E.R.
represent? - CORRECT ANSWER- Squarely face the person. Open your posture. Lean towards the
sender. Eye contact. Relax.
What is the maximum weight for any package? - CORRECT ANSWER- 70 lbx.
How do you determine the dimensions of a mailpiece? - CORRECT ANSWER- Combine the length
plus girth.
What are the 5 processing categories? - CORRECT ANSWER- Letters, flats (large envelopes),
machinable parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? - CORRECT ANSWER- Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - CORRECT ANSWER- 130" for
standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? - CORRECT ANSWER- Packages weighing less than 20 lbs that
measure over 84" but not more than 108" (length + girth combined) that are shipped Priority
mail zones 104 or Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price
category is it charged? - CORRECT ANSWER- Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it
charged? - CORRECT ANSWER- Flat (large envelope).
What is a customer charged when a balloon surcharge applies? - CORRECT ANSWER- 20 lb rate.
