MGMT 339 EXAM 2 QUESTIONS AND ANSWERS
a c-chart - CORRECT ANSWER✅✅A company is interested in monitoring the number of scratches on
Plexiglass panels. The appropriate control chart to use would be:
an x-bar chart. - CORRECT ANSWER✅✅A company is interested in monitoring the average time it takes
to serve its customers. An appropriate control chart would be:
an R-chart - CORRECT ANSWER✅✅A company is interested in monitoring the variability in the weight of
the fertilizer bags it produces. An appropriate control chart would be:
an appraisal cost - CORRECT ANSWER✅✅A cost that is incurred if some aspect of a service must be
performed again is called a(n):
material cost of a piece of stock metal that has had too large a hole drilled in it. - CORRECT
ANSWER✅✅A prime example of an internal failure cost is the:
an external failure cost - CORRECT ANSWER✅✅A professor, dissatisfied with a product he's purchased,
bad mouths the product to his class, resulting in decreased market share (since the students believe
everything he tells them). The manufacturer suffers:
Common causes - CORRECT ANSWER✅✅________ of variation are the purely random, unidentifiable
sources of variation that are unavoidable with the current process.
seeks to make never ending improvements - CORRECT ANSWER✅✅Continuous improvement is a
philosophy that:
Cost of quality - CORRECT ANSWER✅✅________ refers to how well the product or service performs its
intended purpose.
External failure - CORRECT ANSWER✅✅________ costs arise when a defect is discovered after the
customer has received the product or service.
, accept the entire lot of incoming materials. - CORRECT ANSWER✅✅In acceptance sampling, when the
random sample passes the buyer's incoming test (low number of defects found), the next action taken is
to:
control charts - CORRECT ANSWER✅✅In Statistical Process Control, ________ are used to detect
defects and determine if the process has deviated from design specifications.
prevention costs - CORRECT ANSWER✅✅Improving quality seems to be a strategic weapon in gaining
market share. However, improving quality entails allocation of resources and effort. As greater effort is
expended to stop defects before they occur, which one of the following costs increases?
ISO 9001:2008 - CORRECT ANSWER✅✅________ is the international standard governing
documentation of a quality program.
ISO 14000:2004 - CORRECT ANSWER✅✅________ is the international standard governing
environmental management.
a process is in statistical control. - CORRECT ANSWER✅✅Process capability can be addressed when:
Out of control when it is in control - CORRECT ANSWER✅✅Regarding control charts, a type l error
refers to concluding that the process is:
increases the probability of concluding nothing has changed, when in fact it has. - CORRECT
ANSWER✅✅Regarding control charts, changing from two-sigma limits to three-sigma limits:
increases the probability of searching for a cause when none exists. - CORRECT ANSWER✅✅Regarding
control charts, changing from three-sigma limits to two-sigma limits:
involves a rigorous review process that often helps the companies define what quality means to them,
regardless of the outcome. - CORRECT ANSWER✅✅The Baldrige Performance Excellence Program:
a c-chart - CORRECT ANSWER✅✅A company is interested in monitoring the number of scratches on
Plexiglass panels. The appropriate control chart to use would be:
an x-bar chart. - CORRECT ANSWER✅✅A company is interested in monitoring the average time it takes
to serve its customers. An appropriate control chart would be:
an R-chart - CORRECT ANSWER✅✅A company is interested in monitoring the variability in the weight of
the fertilizer bags it produces. An appropriate control chart would be:
an appraisal cost - CORRECT ANSWER✅✅A cost that is incurred if some aspect of a service must be
performed again is called a(n):
material cost of a piece of stock metal that has had too large a hole drilled in it. - CORRECT
ANSWER✅✅A prime example of an internal failure cost is the:
an external failure cost - CORRECT ANSWER✅✅A professor, dissatisfied with a product he's purchased,
bad mouths the product to his class, resulting in decreased market share (since the students believe
everything he tells them). The manufacturer suffers:
Common causes - CORRECT ANSWER✅✅________ of variation are the purely random, unidentifiable
sources of variation that are unavoidable with the current process.
seeks to make never ending improvements - CORRECT ANSWER✅✅Continuous improvement is a
philosophy that:
Cost of quality - CORRECT ANSWER✅✅________ refers to how well the product or service performs its
intended purpose.
External failure - CORRECT ANSWER✅✅________ costs arise when a defect is discovered after the
customer has received the product or service.
, accept the entire lot of incoming materials. - CORRECT ANSWER✅✅In acceptance sampling, when the
random sample passes the buyer's incoming test (low number of defects found), the next action taken is
to:
control charts - CORRECT ANSWER✅✅In Statistical Process Control, ________ are used to detect
defects and determine if the process has deviated from design specifications.
prevention costs - CORRECT ANSWER✅✅Improving quality seems to be a strategic weapon in gaining
market share. However, improving quality entails allocation of resources and effort. As greater effort is
expended to stop defects before they occur, which one of the following costs increases?
ISO 9001:2008 - CORRECT ANSWER✅✅________ is the international standard governing
documentation of a quality program.
ISO 14000:2004 - CORRECT ANSWER✅✅________ is the international standard governing
environmental management.
a process is in statistical control. - CORRECT ANSWER✅✅Process capability can be addressed when:
Out of control when it is in control - CORRECT ANSWER✅✅Regarding control charts, a type l error
refers to concluding that the process is:
increases the probability of concluding nothing has changed, when in fact it has. - CORRECT
ANSWER✅✅Regarding control charts, changing from two-sigma limits to three-sigma limits:
increases the probability of searching for a cause when none exists. - CORRECT ANSWER✅✅Regarding
control charts, changing from three-sigma limits to two-sigma limits:
involves a rigorous review process that often helps the companies define what quality means to them,
regardless of the outcome. - CORRECT ANSWER✅✅The Baldrige Performance Excellence Program:
