A psychologist who developed the theory involving eight
stages of life. How one responded to life experiences in
Erik Erikson
those stages would mold personally. Successfully comple-
tion of each stage leads to healthy personality.
A Psychologist who studies death and dying. Her theory
process that the terminally ill pass through a sequence of
Elizabeth Kubler Ross & stages of death/dying
5 stages 1. Denials 2. Anger 3. Bargaining 4. Depression
5. Acceptance
Centers for Medicare and Medicaid Services Federal
CMS
agency overseeing skilled nursing faclity
Methodology that the state/federal surveyors practice
Survey Process
when inspecting care facilities.
A rule or directive made and maintained by an authority
State regulation are in place for nursing homes, medical
Regulatory Requirement
day care centers and assisted living. Federal regulations
are in place for nursing homes only.
The practice of pursuing political or other goals through
Activism vigorous action, often including protests and demonstra-
tions
Nonprofit organization that works to improve the image,
Professional Organization working conditions, and skill levels of people in particular
occupations
In LTC this is something the state surveyors find during a
Deficiency survey. It means the facility has not met the state or federal
standard
Protesting to object,complain or disagree with something
Advocacy To act, speak =, or write in support of an issue
Certification
, A credential indicating specific training in a career special-
ty.
A process of evaluating a service to ensure the goals of the
Quality Assurance (QA)
service are being met.
the philosophy that everyone in the organization is con-
Total Quality Management (TQM) cerned about quality, throughout all of the firm's activities,
to better serve customer needs
A federally mandated quality assurance process for skilled
QAPI Quality Assurance Performance Improvement
nursing facilities.
Making a decision or drawing a conclusion from data
Judegement
collected
Specific standard s or definitions of what is to be found
Norms and Expectaions
when conducteding an evaluation or QPAI
Consequences of having been born in a given year and
having grown up during a particular time period with it's
Cohort Effect
own unique pressures problems, challenges and oppor-
tunities.
The Spirit of life The force within the body that gives life energy and power.
Independence/ Ability or tendency to function indepen-
Autonomy
dently
Fluid Intelligence Capacity to learn new ways of solving problems
the concept that diseases have physical causes that can
be diagnosed, treated, and, in most cases, cured. When
applied to psychological disorders, the medical model
Medical Model
assumes that these mental illnesses can be diagnosed on
the basis of their symptoms and cured through therapy,
which may include treatment in a psychiatric hospital.
Metamessages are defined by Dr. Deborah Tannen as: