WGU C182 Introduction to IT Exam
2026 Questions and Answers
Information Technology - Correct answer-The technology used in creating,
maintaining, and making information accessible.
IT Professional Roles - Correct answer-Administration and Support
System Administrator - Correct answer-Maintains all aspects of the system
including hardware, software, and programming.
Network Administrator - Correct answer-In charge of all aspects of the computer
network
Database Administrator - Correct answer-Focuses on the design, development, and
support of database management systems (DBMSs).
Security Administrator - Correct answer-Installs, configures, and administers
firewall security to protect systems and proactively work to stop intrusions.
Web Administrator - Correct answer-Installs, configures, maintains, secures, and
troubleshoots web severs.
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,Support IT Professionals - Correct answer-Help desk and training.
Information - Correct answer-Processed data.
DIKW Hierarchy - Correct answer-Defines the transition of data to information to
knowledge to wisdom. (Data Information Knowledge Wisdom)
Data in DIKW - Correct answer-The input directly received by the user (or
computer). It is generally not usable until it has been converted into a relevant
form.
Information in DIKW - Correct answer-Having been inferred from data; one or
more processes have been applied to the data to transform it into a more useful
form.
Knowledge in DIKW - Correct answer-Information that has been put to use;
information placed into a context. Refined information such that the user of the
knowledge is able to call forth only relevant portions of information when needed.
Wisdom in DIKW - Correct answer-Provides a social setting to knowledge; an
understanding of the "why". Can only come by having both knowledge and
experience.
Information Systems - Correct answer-A collection of data and information used to
support the management of an organization. Also refers to the technical
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,components and human resources that enable the assembly, storage, and processing
of data and the delivery of information. This has existed for a lot longer than
computers.
Characteristics of Quality Data - Correct answer-Relevance - the data being used
must apply directly to the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
Accurate - data should be captured only once, where possible and should be
captured as close to the point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across
collections points and over time
IPOS - Correct answer-The Input-Procession-Output-Storage Cycle
Input - Correct answer-Raw data is entered by the user.
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, Processing - Correct answer-Raw data is organized or structured for usefulness.
Output - Correct answer-Information is output so user can see results.
Storage - Correct answer-Processed information is stored for permanent record.
Computer System - Correct answer-A collection of components that work together
to meet the needs of the user; typically categorized as either hardware, software,
networks, or users.
Hardware - Correct answer-Physical components of a computer system which
include the system unit and its components and peripheral devices; tangible aspects
of the computer.
Software - Correct answer-Computer programs that tell the computer what to do--
how to execute commands and process information
Network - Correct answer-A collection of computers and resources connected by
various media so that they can communicate with each other.
User - Correct answer-Those who use a computer.
Software Categories - Correct answer-Systems Software and Applications Software
Evolution of Users - Correct answer-First users were the engineers who built and
programmed computers, then employees who had received specialized training
were users, and now today, anyone and everyone can be a user.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
2026 Questions and Answers
Information Technology - Correct answer-The technology used in creating,
maintaining, and making information accessible.
IT Professional Roles - Correct answer-Administration and Support
System Administrator - Correct answer-Maintains all aspects of the system
including hardware, software, and programming.
Network Administrator - Correct answer-In charge of all aspects of the computer
network
Database Administrator - Correct answer-Focuses on the design, development, and
support of database management systems (DBMSs).
Security Administrator - Correct answer-Installs, configures, and administers
firewall security to protect systems and proactively work to stop intrusions.
Web Administrator - Correct answer-Installs, configures, maintains, secures, and
troubleshoots web severs.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Support IT Professionals - Correct answer-Help desk and training.
Information - Correct answer-Processed data.
DIKW Hierarchy - Correct answer-Defines the transition of data to information to
knowledge to wisdom. (Data Information Knowledge Wisdom)
Data in DIKW - Correct answer-The input directly received by the user (or
computer). It is generally not usable until it has been converted into a relevant
form.
Information in DIKW - Correct answer-Having been inferred from data; one or
more processes have been applied to the data to transform it into a more useful
form.
Knowledge in DIKW - Correct answer-Information that has been put to use;
information placed into a context. Refined information such that the user of the
knowledge is able to call forth only relevant portions of information when needed.
Wisdom in DIKW - Correct answer-Provides a social setting to knowledge; an
understanding of the "why". Can only come by having both knowledge and
experience.
Information Systems - Correct answer-A collection of data and information used to
support the management of an organization. Also refers to the technical
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,components and human resources that enable the assembly, storage, and processing
of data and the delivery of information. This has existed for a lot longer than
computers.
Characteristics of Quality Data - Correct answer-Relevance - the data being used
must apply directly to the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
Accurate - data should be captured only once, where possible and should be
captured as close to the point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across
collections points and over time
IPOS - Correct answer-The Input-Procession-Output-Storage Cycle
Input - Correct answer-Raw data is entered by the user.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, Processing - Correct answer-Raw data is organized or structured for usefulness.
Output - Correct answer-Information is output so user can see results.
Storage - Correct answer-Processed information is stored for permanent record.
Computer System - Correct answer-A collection of components that work together
to meet the needs of the user; typically categorized as either hardware, software,
networks, or users.
Hardware - Correct answer-Physical components of a computer system which
include the system unit and its components and peripheral devices; tangible aspects
of the computer.
Software - Correct answer-Computer programs that tell the computer what to do--
how to execute commands and process information
Network - Correct answer-A collection of computers and resources connected by
various media so that they can communicate with each other.
User - Correct answer-Those who use a computer.
Software Categories - Correct answer-Systems Software and Applications Software
Evolution of Users - Correct answer-First users were the engineers who built and
programmed computers, then employees who had received specialized training
were users, and now today, anyone and everyone can be a user.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
