CPSS OPTHO EXAM WITH ALL CORRECT & 100%
VERIFIED ANSWERS|ACTUAL COMPLETE EXAM|
ALREADY GRADED A+
Which of the following telephone techniques will help create a positive image for the practice?
✔Correct Answer-- Implement a two-ring rule. Always make sure the phone is answered before
third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the caller they have not been
forgotten
Which of the following actions will help you portray a positive image on the telephone? ✔Correct
Answer--Placing mirror on desk
-Use positive language
-Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call which the telephone rings?
✔Correct Answer-Ask permission of the existing caller to be placed on hold while you answer the
other telephone
Which of the following are traits of successful telephone staff? ✔Correct Answer--Putting a smile
in one's voice
-Being honest and sincere with all callers
The basic components of effective telephone communication include which of the following:
✔Correct Answer--Answering the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call is holding; they may be
expecting a call ✔Correct Answer-True
If you call a patient and reach their voice mail, it is best to only leave your name and phone number
✔Correct Answer-False
A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent or
unenthusiastic ✔Correct Answer-True
Which of the following is most important to meet patients demands and be successful in today's
highly competitive market? ✔Correct Answer-Respond to patients question's, concerns, or
complaints with a positive and professional attitude.
In most cases, the patient's initial encounter with the practice is: ✔Correct Answer-By telephone
An eye care provider licensed to diagnose and treat diseases of the eye, but unable to perform
invasive eye surgery is an: ✔Correct Answer-Optometrist
The most commonly performed eye surgery is: ✔Correct Answer-Cataract Surgery
, An eye care provider licensed to diagnose and treat diseases of the eye and perform invasive eye
surgery is an: ✔Correct Answer-Ophthalmologist
Office surgical suites, outpatient surgery centers, and hospital-based outpatient surgery centers are
all types of surgical suites and facilities ✔Correct Answer-True
Which of the following procedures is a common treatment for dry eyes? ✔Correct Answer-
Punctual Occlusion
Instructions as to insertion, removal, and care of contact lenses are usually given by _____ staff
✔Correct Answer-Ancillary
An eye care professional licensed to fabricate and dispense eyeglasses is an: ✔Correct Answer-
Optician
Minor surgical procedures have a 90-day postoperative period and are most commonly performed in
ambulatory surgery centers ✔Correct Answer-False
Devices prescribed to correct refractive errors are: ✔Correct Answer-Glasses and Contact Lenses
Major surgeries are most commonly performed in: ✔Correct Answer-A certified surgical facility
An A-Scan is a piece of ultrasound equipment used to: ✔Correct Answer-Measure the length of the
eye to assist in calculating the power of an intraocular lens for cataract surgery
Refractive surgery services can be provided either in the doctor's office, in a separate refractive laser
center, or in an ambulatory surgery center ✔Correct Answer-TRUE
A lensometer is used to: ✔Correct Answer-Measure the patient's current spectacle prescription
PACU is an abbreviation for: ✔Correct Answer-Post anesthesia care unit
A phaco instrument is used in what type of surgical procedure: ✔Correct Answer-Cataract surgery
An auto refractor is used to: ✔Correct Answer-Help determine the eyeglasses prescription
An ambulatory surgery center is an outpatient facility that provides the ability to perform all types of
eye center surgery, regardless of the nature of the procedure. ✔Correct Answer-False
The ancillary testing room is used for: ✔Correct Answer-Diagnostic testing (a-scan, b-scan ,and
corneal topography)
Which of the following lasers is used to perform refractive surgery: ✔Correct Answer-Excimer
Laser
The Snellen acuity chart is used to: ✔Correct Answer-Measure visual acuity using various sizes of
letters visible to the normal eye
To start the exam, an ophthalmic assistant or tech performs pre-testing in preparation for the
physician's eye exam ✔Correct Answer-True
VERIFIED ANSWERS|ACTUAL COMPLETE EXAM|
ALREADY GRADED A+
Which of the following telephone techniques will help create a positive image for the practice?
✔Correct Answer-- Implement a two-ring rule. Always make sure the phone is answered before
third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the caller they have not been
forgotten
Which of the following actions will help you portray a positive image on the telephone? ✔Correct
Answer--Placing mirror on desk
-Use positive language
-Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call which the telephone rings?
✔Correct Answer-Ask permission of the existing caller to be placed on hold while you answer the
other telephone
Which of the following are traits of successful telephone staff? ✔Correct Answer--Putting a smile
in one's voice
-Being honest and sincere with all callers
The basic components of effective telephone communication include which of the following:
✔Correct Answer--Answering the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call is holding; they may be
expecting a call ✔Correct Answer-True
If you call a patient and reach their voice mail, it is best to only leave your name and phone number
✔Correct Answer-False
A neutral tone of voice may be perceived to indicate the person is bored, tired, indifferent or
unenthusiastic ✔Correct Answer-True
Which of the following is most important to meet patients demands and be successful in today's
highly competitive market? ✔Correct Answer-Respond to patients question's, concerns, or
complaints with a positive and professional attitude.
In most cases, the patient's initial encounter with the practice is: ✔Correct Answer-By telephone
An eye care provider licensed to diagnose and treat diseases of the eye, but unable to perform
invasive eye surgery is an: ✔Correct Answer-Optometrist
The most commonly performed eye surgery is: ✔Correct Answer-Cataract Surgery
, An eye care provider licensed to diagnose and treat diseases of the eye and perform invasive eye
surgery is an: ✔Correct Answer-Ophthalmologist
Office surgical suites, outpatient surgery centers, and hospital-based outpatient surgery centers are
all types of surgical suites and facilities ✔Correct Answer-True
Which of the following procedures is a common treatment for dry eyes? ✔Correct Answer-
Punctual Occlusion
Instructions as to insertion, removal, and care of contact lenses are usually given by _____ staff
✔Correct Answer-Ancillary
An eye care professional licensed to fabricate and dispense eyeglasses is an: ✔Correct Answer-
Optician
Minor surgical procedures have a 90-day postoperative period and are most commonly performed in
ambulatory surgery centers ✔Correct Answer-False
Devices prescribed to correct refractive errors are: ✔Correct Answer-Glasses and Contact Lenses
Major surgeries are most commonly performed in: ✔Correct Answer-A certified surgical facility
An A-Scan is a piece of ultrasound equipment used to: ✔Correct Answer-Measure the length of the
eye to assist in calculating the power of an intraocular lens for cataract surgery
Refractive surgery services can be provided either in the doctor's office, in a separate refractive laser
center, or in an ambulatory surgery center ✔Correct Answer-TRUE
A lensometer is used to: ✔Correct Answer-Measure the patient's current spectacle prescription
PACU is an abbreviation for: ✔Correct Answer-Post anesthesia care unit
A phaco instrument is used in what type of surgical procedure: ✔Correct Answer-Cataract surgery
An auto refractor is used to: ✔Correct Answer-Help determine the eyeglasses prescription
An ambulatory surgery center is an outpatient facility that provides the ability to perform all types of
eye center surgery, regardless of the nature of the procedure. ✔Correct Answer-False
The ancillary testing room is used for: ✔Correct Answer-Diagnostic testing (a-scan, b-scan ,and
corneal topography)
Which of the following lasers is used to perform refractive surgery: ✔Correct Answer-Excimer
Laser
The Snellen acuity chart is used to: ✔Correct Answer-Measure visual acuity using various sizes of
letters visible to the normal eye
To start the exam, an ophthalmic assistant or tech performs pre-testing in preparation for the
physician's eye exam ✔Correct Answer-True
