Walgreens Intercom Plus Info Updated
Questions and Answers | Latest
Version | 2025/2026 | Correct & Verified
If a prescription is "Waiting," what does this indicate?
✔✔The prescription is in the system but not yet processed
To ensure a controlled substance prescription is valid, what must be written out?
✔✔The quantity in words (e.g., "thirty")
When processing a prescription, what should you ask the patient regarding pickup time?
✔✔Whether they want to pick it up now, later today, or tomorrow
If a prescription is "Entered," what should you do if the customer is waiting?
✔✔Press "Waiting" at the bottom of the F2 screen
When scanning a prescription, what should you do after scanning?
✔✔Press Alt+G to stop scanning
1
,To access a patient's profile, which function key do you press?
✔✔F9
If a prescription is "Reviewed," what is the next step?
✔✔Print the prescription label
When entering a new prescription, what patient information is required?
✔✔Full name, date of birth, and doctor's office location
To add insurance information, which section do you access in the patient's profile?
✔✔3rd Party Apps
If a prescription is "Filled," what does this mean?
✔✔The medication is ready for pickup
To change the manufacturer of a medication, which function key do you press?
✔✔F2
2
,If a prescription is "Verified," what does this indicate?
✔✔The prescription has been checked and is ready for dispensing
To process a partial fill, what is the minimum supply you should dispense?
✔✔A 5-day supply
When scanning a prescription, which key starts the scanning process?
✔✔Alt+T
If a prescription is "Sold," what does this mean?
✔✔The prescription has been dispensed to the patient
To verify a patient's information, what should you check on the prescription?
✔✔Full name, date of birth, and doctor's office location
If a prescription is "Waiting," what does this indicate?
✔✔The prescription is in the system but not yet processed
3
, To ensure a controlled substance prescription is valid, what must be written out?
✔✔The quantity in words (e.g., "thirty")
When processing a prescription, what should you ask the patient regarding pickup time?
✔✔Whether they want to pick it up now, later today, or tomorrow
If a prescription is "Entered," what should you do if the customer is waiting?
✔✔Press "Waiting" at the bottom of the F2 screen
When scanning a prescription, what should you do after scanning?
✔✔Press Alt+G to stop scanning
To look up a patient by date of birth in Intercom Plus, press which function key?
✔✔F9
When scanning a paper prescription, which side should face up?
✔✔The blank side
4
Questions and Answers | Latest
Version | 2025/2026 | Correct & Verified
If a prescription is "Waiting," what does this indicate?
✔✔The prescription is in the system but not yet processed
To ensure a controlled substance prescription is valid, what must be written out?
✔✔The quantity in words (e.g., "thirty")
When processing a prescription, what should you ask the patient regarding pickup time?
✔✔Whether they want to pick it up now, later today, or tomorrow
If a prescription is "Entered," what should you do if the customer is waiting?
✔✔Press "Waiting" at the bottom of the F2 screen
When scanning a prescription, what should you do after scanning?
✔✔Press Alt+G to stop scanning
1
,To access a patient's profile, which function key do you press?
✔✔F9
If a prescription is "Reviewed," what is the next step?
✔✔Print the prescription label
When entering a new prescription, what patient information is required?
✔✔Full name, date of birth, and doctor's office location
To add insurance information, which section do you access in the patient's profile?
✔✔3rd Party Apps
If a prescription is "Filled," what does this mean?
✔✔The medication is ready for pickup
To change the manufacturer of a medication, which function key do you press?
✔✔F2
2
,If a prescription is "Verified," what does this indicate?
✔✔The prescription has been checked and is ready for dispensing
To process a partial fill, what is the minimum supply you should dispense?
✔✔A 5-day supply
When scanning a prescription, which key starts the scanning process?
✔✔Alt+T
If a prescription is "Sold," what does this mean?
✔✔The prescription has been dispensed to the patient
To verify a patient's information, what should you check on the prescription?
✔✔Full name, date of birth, and doctor's office location
If a prescription is "Waiting," what does this indicate?
✔✔The prescription is in the system but not yet processed
3
, To ensure a controlled substance prescription is valid, what must be written out?
✔✔The quantity in words (e.g., "thirty")
When processing a prescription, what should you ask the patient regarding pickup time?
✔✔Whether they want to pick it up now, later today, or tomorrow
If a prescription is "Entered," what should you do if the customer is waiting?
✔✔Press "Waiting" at the bottom of the F2 screen
When scanning a prescription, what should you do after scanning?
✔✔Press Alt+G to stop scanning
To look up a patient by date of birth in Intercom Plus, press which function key?
✔✔F9
When scanning a paper prescription, which side should face up?
✔✔The blank side
4
