MENTAL & DIGITAL WELL BEING
Inhoudstafel
Session 1 – practical info & mental well-being defined.....................................4
Waarom moeten managers kennis hebben over digital & mental well-being?.................4
Opvattingen van belangrijke instellingen.........................................................................5
Conclusies WHO........................................................................................................... 5
Conclusies Europese commissie...................................................................................5
Psychosocial/ mental well being......................................................................................6
Session 2 – incivil & transgressive behavior.....................................................7
Incivility........................................................................................................................... 7
Transgressive behaviour : workplace aggression...........................................................11
What is it?................................................................................................................... 11
Why is this happening?............................................................................................... 12
What about home context? Should we care?..............................................................13
Customer rage............................................................................................................ 13
And what about society?............................................................................................ 14
Online desinhibiton effect........................................................................................... 14
Sexual harassment........................................................................................................ 15
How would you define workplace sexual harassment.................................................15
Why is this happening? – Risk factors.........................................................................15
And what about society?............................................................................................ 16
Workplace bullying........................................................................................................ 16
How would you define workplace bullying?................................................................16
Why is this happening?............................................................................................... 16
How does it work?...................................................................................................... 19
Summary.................................................................................................................... 19
Workplace discrimination............................................................................................... 20
Session 3 - Burnout......................................................................................20
What is burnout? – definitions & measurements............................................................20
What is a burnout?..................................................................................................... 20
What is it not?............................................................................................................ 26
Causes........................................................................................................................ 27
Does the person not matter?......................................................................................29
Does the family not matter?.......................................................................................29
Conclusion:................................................................................................................. 30
Consequences............................................................................................................ 30
1
, Solutions..................................................................................................................... 31
Steps a person is going through in road to recovery..................................................32
Spillover effects between work and non-work roles....................................................33
Work identity & burnout............................................................................................. 34
Session 4 – Transgressive behaviour and Social Safety...................................36
NIET TE KENNEN............................................................................................................ 36
Definitions.................................................................................................................. 36
Types of IWM.............................................................................................................. 36
IWM as an overarching construct................................................................................37
Antecedents of IWM.................................................................................................... 37
Outcomes for a victim of IWM.....................................................................................37
Outcomes for a witness of IWm..................................................................................37
Roles of a bystander................................................................................................... 38
Empirical knowledge on victim helping behaviour......................................................39
Decision making processes......................................................................................... 39
Integrative framework: how do third parties decide to behave when witnessing IWM 40
What can help you align your behaviour?...................................................................41
Feelings of (psycho)social safety................................................................................41
SESSION 5: Technostress and digital disconnection.......................................41
Work and ICT-use........................................................................................................... 41
Work 4.0 (… and 5.0).................................................................................................. 42
Digitalisation of work.................................................................................................. 43
Different attitudes towards digitalisation....................................................................44
Ambivalent relation with ICT ......................................................................................44
Link with self-determination theory............................................................................46
Fragmentation of the workday....................................................................................47
Technostress: a new risk in the workplace?..................................................................48
Risk on technostress................................................................................................... 48
Sources of technostress:............................................................................................. 48
3. Digital disconnection and digital well-being...............................................................50
Disconnection as a coutermovement(=staats beweging) in an ‘always-on’ culture. . .50
Investigating the dynamics of digital well-being ........................................................52
The role of work environment.....................................................................................55
Right to disconnect in practice......................................................................................55
Right to disconnect: Motivations for companies ........................................................55
Workplace regulations: ‘Right to Disconnect’.............................................................56
Collective level: ‘Hard’ versus ‘soft’ approach ...........................................................56
Soft approach ............................................................................................................ 57
2
, To conclude................................................................................................................ 57
Session 6: Telecommuting............................................................................57
Exercises.................................................................................................................... 57
What is telework & who is a teleworker?.......................................................................58
Telework and it’s synonyms.......................................................................................58
Locations for telework................................................................................................ 59
Why telework? – origin................................................................................................ 59
Working from home - Relevance for organisations.....................................................59
Telework before Covid19 -Who?.................................................................................59
The organization of telework......................................................................................60
Telework and it’s potential in Belgium........................................................................60
Effects of telework – In practice.....................................................................................61
Pre-covid 19................................................................................................................ 61
Waarop letten als werkgever wanneer je telewerk wil introduceren?.........................61
Risks in telework......................................................................................................... 61
Effects of telework – during pandemic........................................................................61
Risks of telework – during pandemic..........................................................................62
The legal side of telework – How is teleworking arranged in Belgium?..........................62
CAO85........................................................................................................................ 62
Risk analysis for telework........................................................................................... 63
More than just the law on telework.............................................................................63
Law well-being at work -> prevention advisors..........................................................63
Exercise – case........................................................................................................... 64
Benefits & drawbacks of telework – What do we know?.................................................64
In the media: why would people work from home?.....................................................64
Experiences of working from home for employees.....................................................64
Telework & traffic....................................................................................................... 65
Consequences for society........................................................................................... 66
Consequences for the teleworker...............................................................................66
Consequences for non-teleworking colleague.............................................................67
Telework & performance............................................................................................... 69
The current state-of-the-art........................................................................................69
Teleworkability ≠ teleworking....................................................................................69
Why would teleworkers … ?........................................................................................69
Towards a sustainable telework policy..........................................................................70
What role does office/ face-to-face contact play in our organization..........................70
What employees prefer?............................................................................................. 70
The importance of trust.............................................................................................. 71
3
, Stay attentive for pitfalls............................................................................................ 72
=> Take-aways.......................................................................................................... 72
What can employees do themselves to optimise the telework experience?..................73
SESSION 7 Gastcollege SDworx – navigating the AI revolution in HRM
(separating home from hype)........................................................................73
Inleiding......................................................................................................................... 73
AI - algemeen............................................................................................................. 73
Evidence based management....................................................................................74
Three overarching trends........................................................................................... 74
Opening question.......................................................................................................... 75
AI is changing (the world of) work..................................................................................76
hoeveel mensen aan het werk? (België).....................................................................77
Welke jobs gaan meest verdwijnen door AI................................................................77
Future skills -> important skills..................................................................................77
Future workers => how is AI impacting your job........................................................77
What exactly are we talking about?...............................................................................78
Defining AI in HR – algorithmic HR..............................................................................78
Where do we see biggest opportunities for AI in HR?.................................................78
So what about HRM?...................................................................................................... 79
No, AI will not take over your (entire) job...................................................................79
Adopt a digital & human workplace strategy!................................................................79
Reinventing HRM? – Ulrich (2017)..................................................................................80
Session 8: Wrap up – Exam prep....................................................................81
Bijlages....................................................................................................... 83
Bijlage 1: Samenvatting WHO & ilo – Mental health at work, policy debrief...................83
SESSION 1 – PRACTICAL INFO & MENTAL WELL-BEING DEFINED
WAAROM MOETEN MANAGERS KENNIS HEBBEN OVER DIGITAL & MENTAL WELL-
BEING?
- Mentale gezondheid => productiever, gemotiveerder
- Burn-out voorkomen
o Vroegtijdig ingrijpen bij stress en overbelasting
- Positieve- en inclusieve bedrijfscultuur creëren
o Zorgzaamheid en zelfzorg
o Aantrekken en behouden van talent
OPVATTINGEN VAN BELANGRIJKE INSTELLINGEN
4
Inhoudstafel
Session 1 – practical info & mental well-being defined.....................................4
Waarom moeten managers kennis hebben over digital & mental well-being?.................4
Opvattingen van belangrijke instellingen.........................................................................5
Conclusies WHO........................................................................................................... 5
Conclusies Europese commissie...................................................................................5
Psychosocial/ mental well being......................................................................................6
Session 2 – incivil & transgressive behavior.....................................................7
Incivility........................................................................................................................... 7
Transgressive behaviour : workplace aggression...........................................................11
What is it?................................................................................................................... 11
Why is this happening?............................................................................................... 12
What about home context? Should we care?..............................................................13
Customer rage............................................................................................................ 13
And what about society?............................................................................................ 14
Online desinhibiton effect........................................................................................... 14
Sexual harassment........................................................................................................ 15
How would you define workplace sexual harassment.................................................15
Why is this happening? – Risk factors.........................................................................15
And what about society?............................................................................................ 16
Workplace bullying........................................................................................................ 16
How would you define workplace bullying?................................................................16
Why is this happening?............................................................................................... 16
How does it work?...................................................................................................... 19
Summary.................................................................................................................... 19
Workplace discrimination............................................................................................... 20
Session 3 - Burnout......................................................................................20
What is burnout? – definitions & measurements............................................................20
What is a burnout?..................................................................................................... 20
What is it not?............................................................................................................ 26
Causes........................................................................................................................ 27
Does the person not matter?......................................................................................29
Does the family not matter?.......................................................................................29
Conclusion:................................................................................................................. 30
Consequences............................................................................................................ 30
1
, Solutions..................................................................................................................... 31
Steps a person is going through in road to recovery..................................................32
Spillover effects between work and non-work roles....................................................33
Work identity & burnout............................................................................................. 34
Session 4 – Transgressive behaviour and Social Safety...................................36
NIET TE KENNEN............................................................................................................ 36
Definitions.................................................................................................................. 36
Types of IWM.............................................................................................................. 36
IWM as an overarching construct................................................................................37
Antecedents of IWM.................................................................................................... 37
Outcomes for a victim of IWM.....................................................................................37
Outcomes for a witness of IWm..................................................................................37
Roles of a bystander................................................................................................... 38
Empirical knowledge on victim helping behaviour......................................................39
Decision making processes......................................................................................... 39
Integrative framework: how do third parties decide to behave when witnessing IWM 40
What can help you align your behaviour?...................................................................41
Feelings of (psycho)social safety................................................................................41
SESSION 5: Technostress and digital disconnection.......................................41
Work and ICT-use........................................................................................................... 41
Work 4.0 (… and 5.0).................................................................................................. 42
Digitalisation of work.................................................................................................. 43
Different attitudes towards digitalisation....................................................................44
Ambivalent relation with ICT ......................................................................................44
Link with self-determination theory............................................................................46
Fragmentation of the workday....................................................................................47
Technostress: a new risk in the workplace?..................................................................48
Risk on technostress................................................................................................... 48
Sources of technostress:............................................................................................. 48
3. Digital disconnection and digital well-being...............................................................50
Disconnection as a coutermovement(=staats beweging) in an ‘always-on’ culture. . .50
Investigating the dynamics of digital well-being ........................................................52
The role of work environment.....................................................................................55
Right to disconnect in practice......................................................................................55
Right to disconnect: Motivations for companies ........................................................55
Workplace regulations: ‘Right to Disconnect’.............................................................56
Collective level: ‘Hard’ versus ‘soft’ approach ...........................................................56
Soft approach ............................................................................................................ 57
2
, To conclude................................................................................................................ 57
Session 6: Telecommuting............................................................................57
Exercises.................................................................................................................... 57
What is telework & who is a teleworker?.......................................................................58
Telework and it’s synonyms.......................................................................................58
Locations for telework................................................................................................ 59
Why telework? – origin................................................................................................ 59
Working from home - Relevance for organisations.....................................................59
Telework before Covid19 -Who?.................................................................................59
The organization of telework......................................................................................60
Telework and it’s potential in Belgium........................................................................60
Effects of telework – In practice.....................................................................................61
Pre-covid 19................................................................................................................ 61
Waarop letten als werkgever wanneer je telewerk wil introduceren?.........................61
Risks in telework......................................................................................................... 61
Effects of telework – during pandemic........................................................................61
Risks of telework – during pandemic..........................................................................62
The legal side of telework – How is teleworking arranged in Belgium?..........................62
CAO85........................................................................................................................ 62
Risk analysis for telework........................................................................................... 63
More than just the law on telework.............................................................................63
Law well-being at work -> prevention advisors..........................................................63
Exercise – case........................................................................................................... 64
Benefits & drawbacks of telework – What do we know?.................................................64
In the media: why would people work from home?.....................................................64
Experiences of working from home for employees.....................................................64
Telework & traffic....................................................................................................... 65
Consequences for society........................................................................................... 66
Consequences for the teleworker...............................................................................66
Consequences for non-teleworking colleague.............................................................67
Telework & performance............................................................................................... 69
The current state-of-the-art........................................................................................69
Teleworkability ≠ teleworking....................................................................................69
Why would teleworkers … ?........................................................................................69
Towards a sustainable telework policy..........................................................................70
What role does office/ face-to-face contact play in our organization..........................70
What employees prefer?............................................................................................. 70
The importance of trust.............................................................................................. 71
3
, Stay attentive for pitfalls............................................................................................ 72
=> Take-aways.......................................................................................................... 72
What can employees do themselves to optimise the telework experience?..................73
SESSION 7 Gastcollege SDworx – navigating the AI revolution in HRM
(separating home from hype)........................................................................73
Inleiding......................................................................................................................... 73
AI - algemeen............................................................................................................. 73
Evidence based management....................................................................................74
Three overarching trends........................................................................................... 74
Opening question.......................................................................................................... 75
AI is changing (the world of) work..................................................................................76
hoeveel mensen aan het werk? (België).....................................................................77
Welke jobs gaan meest verdwijnen door AI................................................................77
Future skills -> important skills..................................................................................77
Future workers => how is AI impacting your job........................................................77
What exactly are we talking about?...............................................................................78
Defining AI in HR – algorithmic HR..............................................................................78
Where do we see biggest opportunities for AI in HR?.................................................78
So what about HRM?...................................................................................................... 79
No, AI will not take over your (entire) job...................................................................79
Adopt a digital & human workplace strategy!................................................................79
Reinventing HRM? – Ulrich (2017)..................................................................................80
Session 8: Wrap up – Exam prep....................................................................81
Bijlages....................................................................................................... 83
Bijlage 1: Samenvatting WHO & ilo – Mental health at work, policy debrief...................83
SESSION 1 – PRACTICAL INFO & MENTAL WELL-BEING DEFINED
WAAROM MOETEN MANAGERS KENNIS HEBBEN OVER DIGITAL & MENTAL WELL-
BEING?
- Mentale gezondheid => productiever, gemotiveerder
- Burn-out voorkomen
o Vroegtijdig ingrijpen bij stress en overbelasting
- Positieve- en inclusieve bedrijfscultuur creëren
o Zorgzaamheid en zelfzorg
o Aantrekken en behouden van talent
OPVATTINGEN VAN BELANGRIJKE INSTELLINGEN
4
