Wellcare ACT 2022 (Centene) Exam 2026
Questions and Answers
A grievance request, or any evidence concerning a grievance, must be filed orally
or in writing no later than _____ calendar days from the date of the event or the
date the member is made aware of the issue. - Correct answer-60
When completing an application, you should ensure that you enter the provider ID
of a specialist and not a Primary Care Physician (PCP). - Correct answer-False
Which of the following statements about completing telephonic enrollments is
FALSE? - Correct answer-Must include most of the required elements necessary to
complete the enrollment
A passing score of __ or higher must be achieved to successfully complete this
course - Correct answer-85%
To ensure accurate data entry, you should repeat the Medicare ID back to the
beneficiary. - Correct answer-True
Steps to take when safeguarding and securing PHI and PII include - Correct
answer-All of the Above
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, An agent may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process, or fail
to provide truthful or complete information - Correct answer-True
For 2022, ______ will no longer be a preferred pharmacy - Correct answer-
Walmart
The Part D Senior Savings Model (SSM), which reduces member spending on
insulin, will be offered on the Value Script and Value Plus products - Correct
answer-True
Communication of PHI can be: - Correct answer-Written, Electronic, Verbal
Agents must meet all required contracting, training, and certification requirements
to be eligible to sell Wellcare's Medicare Products - Correct answer-True
Wellcare offers a robust portfolio of products and plans across _____ states. -
Correct answer-50
When enrolling a D-SNP beneficiary, be sure to verify plan enrollment eligibility
and that the MSP program level is eligible for the requested plan. - Correct answer-
True
Wellcare's 2022 product expansion represents an 8% increase from 2021. - Correct
answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Questions and Answers
A grievance request, or any evidence concerning a grievance, must be filed orally
or in writing no later than _____ calendar days from the date of the event or the
date the member is made aware of the issue. - Correct answer-60
When completing an application, you should ensure that you enter the provider ID
of a specialist and not a Primary Care Physician (PCP). - Correct answer-False
Which of the following statements about completing telephonic enrollments is
FALSE? - Correct answer-Must include most of the required elements necessary to
complete the enrollment
A passing score of __ or higher must be achieved to successfully complete this
course - Correct answer-85%
To ensure accurate data entry, you should repeat the Medicare ID back to the
beneficiary. - Correct answer-True
Steps to take when safeguarding and securing PHI and PII include - Correct
answer-All of the Above
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, An agent may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process, or fail
to provide truthful or complete information - Correct answer-True
For 2022, ______ will no longer be a preferred pharmacy - Correct answer-
Walmart
The Part D Senior Savings Model (SSM), which reduces member spending on
insulin, will be offered on the Value Script and Value Plus products - Correct
answer-True
Communication of PHI can be: - Correct answer-Written, Electronic, Verbal
Agents must meet all required contracting, training, and certification requirements
to be eligible to sell Wellcare's Medicare Products - Correct answer-True
Wellcare offers a robust portfolio of products and plans across _____ states. -
Correct answer-50
When enrolling a D-SNP beneficiary, be sure to verify plan enrollment eligibility
and that the MSP program level is eligible for the requested plan. - Correct answer-
True
Wellcare's 2022 product expansion represents an 8% increase from 2021. - Correct
answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
