IAHSS Full Study Guide with Questions and Correct Answers – Latest Edition A+

IAHSS FULL STUDY GUIDE QUESTIONS WITH
CORRECT ANSWERS
Which .of .the .following .is .NOT .one .of .the .classifications .of .healthcare .organizations .in .Chapter .one?

A. .Propriety .or .for-profit.

B. .Not-for-profit.

C. .Government-supported.

D. .Individual .healthcare. .- .ANSWER .-D. .Individual .healthcare.



Which .of .the .following .is .NOT .a .risk .issue .for .healthcare?

A. .Drugs .are .used .and .stored .in .the .facility.

B. .Mostly .female .staff.

C. .High .percentage .of .technical .and .professional .staff.

D. .Publicly .accessible .and .many .doors .must .remain .open. .- .ANSWER .-C. .High .percentage .of
.technical .and .professional .staff.




Which .of .the .following .is .usually .at .the .top .of .the .organizational .chart?

A. .Board .of .Directors.

B. .Department .leaders.

C. .Assistant .administrators.

D. .Vice .presidents. .- .ANSWER .-A. .Board .of .Directors



Which .of .the .following .statements .best .describes .employees?

A. .Medical .staff .contracted .by .the .facility.

B. .All .staff .directly .employed .by .the .facility.

C. .Volunteers .who .donate .their .time.

D. .Contracted .persons. .- .ANSWER .-B. .All .staff .directly .employed .by .the .facility.


IAHSS full study guide questions with correct answers

,Security .uses .senior .management's .endorsement .to .build .what .kind .of .program?

A. .Strong .and .effective.

B. .A .program .that .works .in .a .small .part .of .the .facility.

C. .Generally .effective.

D. .Strong .and .simple. .- .ANSWER .-A. .Strong .and .effective.



How .should .friendships .and .inter-personal .relationships .between .security .officers .and .staff .members
.from .other .departments .be .treated?

A. .Discouraged.

B. .Encouraged.

C. .Encouraged .but .monitored. .

D. .Encouraged, .but .security .staff .educated .about .ethics .and .avoiding .favoritism. .- .ANSWER .-D.
.Encouraged, .but .security .staff .educated .about .ethics .and .avoiding .favoritism.




Which .of .the .following .allows .a .department .to .assess .its .cost-effectiveness .within .an .organization?

A. .Crime .analysis.

B. .Risk .assessments.

C. .Bench-marking.

D. .Evaluation .surveys. .- .ANSWER .-C. .Bench-marking.



What .should .the .most .primary .overriding .concern .of .any .security .department .be?

A. .Its .image.

B. .The .safety .and .well-being .of .anyone .in .the .facility.

C. .The .goals .and .mission .of .the .entity .employing .the .security .services.

D. .Cost-effectiveness. .- .ANSWER .-B. .The .safety .and .well-being .of .anyone .in .the .facility.



Which .of .the .following .are .skills .a .security .professional .should .have .and .use .at .all .times?

A. .Good .observation .skills.


IAHSS full study guide questions with correct answers

,B. .good .communication .skills.

C. .Tolerance.

D. .All .of .the .above. .- .ANSWER .-D. .All .of .the .above.



Why .are .vendors .potentially .a .high .security .risk .to .a .healthcare .facility?

A. .Vendors .often .have .access .to .sensitive .areas .yet .staff .of .the .healthcare .organization .may .know
.very .little .about .vendor's .background.

B. .Vendors .typically .drive .large .vehicles .that .can .conceal .large .amounts .of .stolen .property .or
.contraband.

C. .Competing .vendors .may .clash .at .a .facility.

D. .Vendors .may .be .bringing .in .high-demand .products .that .could .be .targeted .for .theft. .- .ANSWER .-
A. .Vendors .often .have .access .to .sensitive .areas .yet .staff .of .the .healthcare .organization .may .know
.very .little .about .vendor's .background.




In .the .patient- .and .family-centered .care .philosophy, .who .determines .which .individuals .are .part .of
.the .patient's .family?

A. .Patient's .parents .or .legal .guardians.

B. .Nursing .staff.

C. .Attending .physician.

D. .The .patient, .provided .he .or .she .is .developmentally .mature .and .competent .to .do .so. .- .ANSWER .-
D. .The .patient, .provided .he .or .she .is .developmentally .mature .and .competent .to .do .so.



Which .of .the .following .is .not .an .example .of .an .external .costumer?

A. .Patients.

B. .Vendors.

C. .Employees.

D. .Regulatory .agencies. .- .ANSWER .-C. .Employees.



Which .of .the .following .does .NOT .help .the .security .uniform .communicate .an .appropriate .message .to
.the .public?

A. .Clean .uniform.


IAHSS full study guide questions with correct answers

, B. .Wearing .the .uniform .shirt .outside .of .the .trousers.

C. .Well .cared .for .uniform.

D. .Shined .footwear. .- .ANSWER .-B. .Wearing .the .uniform .shirt .outside .of .the .trousers.



Which .of .the .following .is .NOT .an .example .of .undesirable .behavior .and .demeanor .in .a .security
.officer?

A. .Bad .attitude.

B. .Dishonesty.

C. .Impoliteness.

D. .Confidence. .- .ANSWER .-D. .Confidence.



What .is .the .relationship .between .employees .and .management .sometimes .called?

A. .Employee .relations.

B. .Confidentiality.

C. .Family .interaction.

D. .Tense .conversation. .- .ANSWER .-A. .Employee .relations.



Which .of .the .following .may .union .members .NOT .do .during .picketing?

A. .Carry .signs.

B. .Protest .management .decisions.

C. .Block .entrances .to .the .building.

D. .Congregate .outside .the .facility. .- .ANSWER .-C. .Block .entrances .to .the .building.



Which .of .the .following .is .NOT .a .true .statement .about .customers' .perceptions .of .their .experience?

A. .Interaction .is .subject .to .personal .interpretation.

B. .Interaction .can .only .be .perceived .by .words .stated.

C. .Interaction .is .affected .by .body .language.

D. .Interaction .is .affected .by .all .of .your .actions. .- .ANSWER .-B. .Interaction .can .only .be .perceived .by
.words .stated.




IAHSS full study guide questions with correct answers