9/26/25, 9:12 PM D082 Emotional and Cultural Intelligence
WGU D082 Emotional And Cultural
Intelligence Objective Assessment With
100% Correct And Verified Answers
Correct 055
Incorrect 00
Term
Which emotional intelligence (EI) skill assists with reaching this goal?
Identifying nature of own emotions
1/35
,9/26/25, 9:12 PM D082 Emotional and Cultural Intelligence
Controlling one's own emotions Perceiving how others feel
Don't know?
2 of 55
Definition
The process by which individuals learn the norms and expectations
of a group with which they are affiliated
Acculturation Enculturation
Localization Microfinance
Don't know?
3 of 55
Term
A manager is concerned about the litter along the county's highways
and decides to sponsor roadside cleanup because the manager
understands that everyone plays a role in creating a clean and
healthy environment.
How will this decision contribute to corporate social responsibility?
2/35
,9/26/25, 9:12 PM D082 Emotional and Cultural Intelligence
Improving brand awareness Acknowledging stakeholders
Contributing expertise Increasing company profits
Don't know?
4 of 55
Term
An irate customer approaches the customer service counter at a
store and complains loudly about a missing part in a product. The
associate understands that the customer is upset and purposefully
does not respond in anger or let emotions take over. The associate
speaks with the manager to process a refund.
Which part of the emotional intelligence (EI) process is being used
by this associate to resolve the situation?
Engaging and detaching from
Monitoring and reflecting on the
an emotional state with the
customer's emotions before acting
customer
Learning to understand one's own
Reacting to the unpleasant feelings
emotions during the customer
expressed by the customer
exchange
3/35
, 9/26/25, 9:12 PM D082 Emotional and Cultural Intelligence
Don't know?
5 of 55
Definition
The capacity to focus your awareness so that you become fully
present. Being mindful means you are aware of this very moment and
what is happening inside you (thoughts, emotions, sensations) and
what is happening in the external world. Mindfulness means that you
accept the conditions of the moment without labeling or judging.
Mindfulness Meaningfulness
Meditation Empathy
Don't know?
6 of 55
Definition
The process by which individuals adapt by assimilating the values,
norms, and customs of the prevailing culture
4/35
WGU D082 Emotional And Cultural
Intelligence Objective Assessment With
100% Correct And Verified Answers
Correct 055
Incorrect 00
Term
Which emotional intelligence (EI) skill assists with reaching this goal?
Identifying nature of own emotions
1/35
,9/26/25, 9:12 PM D082 Emotional and Cultural Intelligence
Controlling one's own emotions Perceiving how others feel
Don't know?
2 of 55
Definition
The process by which individuals learn the norms and expectations
of a group with which they are affiliated
Acculturation Enculturation
Localization Microfinance
Don't know?
3 of 55
Term
A manager is concerned about the litter along the county's highways
and decides to sponsor roadside cleanup because the manager
understands that everyone plays a role in creating a clean and
healthy environment.
How will this decision contribute to corporate social responsibility?
2/35
,9/26/25, 9:12 PM D082 Emotional and Cultural Intelligence
Improving brand awareness Acknowledging stakeholders
Contributing expertise Increasing company profits
Don't know?
4 of 55
Term
An irate customer approaches the customer service counter at a
store and complains loudly about a missing part in a product. The
associate understands that the customer is upset and purposefully
does not respond in anger or let emotions take over. The associate
speaks with the manager to process a refund.
Which part of the emotional intelligence (EI) process is being used
by this associate to resolve the situation?
Engaging and detaching from
Monitoring and reflecting on the
an emotional state with the
customer's emotions before acting
customer
Learning to understand one's own
Reacting to the unpleasant feelings
emotions during the customer
expressed by the customer
exchange
3/35
, 9/26/25, 9:12 PM D082 Emotional and Cultural Intelligence
Don't know?
5 of 55
Definition
The capacity to focus your awareness so that you become fully
present. Being mindful means you are aware of this very moment and
what is happening inside you (thoughts, emotions, sensations) and
what is happening in the external world. Mindfulness means that you
accept the conditions of the moment without labeling or judging.
Mindfulness Meaningfulness
Meditation Empathy
Don't know?
6 of 55
Definition
The process by which individuals adapt by assimilating the values,
norms, and customs of the prevailing culture
4/35
