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System Analysis and Design Methods 7th Edition by Whitten & Bentley
Chapter 1-20
Law ExamsLaw exams typically have a more structured format compared to business exams, often requiring students to demonstrate knowledge of legal statutes, case law, and their ability to apply
Chapter 1 The Context of Systems Analysis and Design Methods
True/False Questions
1. An information system is an arrangement of people, data, processes, and information
technology that interact to collect, process, store, and provide as output the
information needed to support the organization.
Answer: True Page: 6 LOD: Easy
2. An information system must have computer hardware and software to be valid.
Answer: False Page: 6 LOD: Medium
Rationale: An information system is an arrangement of people, data, processes, and
information technology that interact to collect, process, store, and provide as output
the information needed to support the organization
3. A management information system can use data provided by a transaction processing
system.
Answer: True Page: 6 LOD: Easy
4. Decision support systems are tailored to the unique information needs of executives.
Answer: False Page: 7 LOD: Easy
5. Communication and collaboration systems enhance communication between people
both inside and outside of the organization.
Answer: True Page: 7 LOD: Easy
6. Upper management people typically are the direct users of transaction processing
systems.
Answer: False Page: 6-7 LOD: Medium
Rationale: Upper management people generally use only DSS and EIS.
7. A stakeholder for an information system is a technical employee working on the
systems analysis and design.
Answer: False Page: 7 LOD: Easy
, Rationale: A stakeholder can be anyone who has an interest in the information system.
8. The stakeholders for information systems can be broadly classified into five groups:
system owners, system users, system designers, system builders, and system
analysts/project managers.
Answer: True Page: 7-11 LOD: Easy
9. An information worker is a person whose jobs include the creation, collection,
processing, distribution and use of information.
Answer: True Page: 7 LOD: Easy
Law ExamsLaw exams typically have a more structured format compared to business exams, often requiring students to demonstrate knowledge of legal statutes, case law, and their
ability to apply
10. System owners are the information system's sponsors and chief advocates, usually
responsible for funding the project to develop, operate and maintain the information
system.
Answer: True Page: 7-8 LOD: Easy
11. System users are concerned with the functionality the system provides to their jobs
and the system's ease of learning and ease of use.
Answer: True Page: 7 LOD: Easy
12. Internal system users are employees of the businesses for which most information
systems are built.
Answer: True Page: 9 LOD: Easy
13. External system users can include employees of the organization.
Answer: True Page: 9 LOD: Easy
14. System designers are technology specialists for information systems.
Answer: True Page: 10 LOD: Easy
15. A system builder is a technical specialist who constructs information systems and
components based on the design specifications generated by the system designers.
Answer: True Page: 10 LOD: Easy
16. An applications programmer is an example of a system designer.
Answer: False Page: 10 LOD: Easy
,17. A system analyst is a specialist who studies problems and needs of an organization to
determine how people, data, processes, and information technology can best
accomplish improvements for their business.
Answer: True Page: 11 LOD: Easy
18. System owners are more concerned with the costs and benefits of an information
system, while system users are more concernedwiththe functionality of the system.
Answer: True Page: 7 LOD: Medium
19. Clerical andservice workers perform most ofthe day-to-day transaction processing in
the average business.
Answer: True Page: 9 LOD: Easy
Law ExamsLaw exams typically have a more structured format compared to business exams, often requiring students to demonstrate knowledge of legal statutes, case law, and their
ability to apply
20. Clerical andservice workers consist largely ofbusiness and industrial specialists who
perform highly skilled and specialized work.
Answer: False Page: 9 LOD: Easy
Rationale: Technical and professional staff consists largely ofbusiness andindustrial
specialists who perform highly skilled and specialized work. Clerical and service
workers perform most of the day-to-day transaction processing in the average
business.
21. Supervisors are decision makers who tend to focus on day-to-day management issues.
Answer: True Page: 9 LOD: Easy
22. Executive managers are decision makers whotend to focusonoverall business
performance and strategic or long-term planning and problem solving.
Answer: True Page: 9 LOD: Easy
23. Middle managers are concerned with the day-to-day management issues.
Answer: False Page: 9 LOD: Medium
Rationale: Supervisors are concerned with the day-to-day management issues, while
Middle Managers are concerned with the short-term, tactical management plans and
problem solving.
, 24. Executive managers are concernedwith the short-term andtactical management
issues.
Answer: False Page: 9 LOD: Medium
Rationale: Executive managers are concerned with the long-term and strategic
managementissues, Middle Managers are concernedwith the short-term and tactical
management issues.
25. The internethas extended the traditional informationboundariesto encompass other
businesses or direct consumers as system users.
Answer: True Page: 9 LOD: Easy
Law ExamsLaw exams typically have a more structured format compared to business exams, often requiring students to demonstrate knowledge of legal statutes, case law, and their
ability to apply
26. An example of a mobile user would be a student signingon to a distance education
course website from home.
Answer: False Page: 10 LOD: Medium
Rationale: That wouldbe an example of a remote user. Mobile users have a constantly
changing location.
27. System analysts initiate change within the organization.
Answer: True Page: 11 LOD: Easy
28. Somesystems analysts also have programming duties.
Answer: True Page: 11 LOD: Medium
29. Systemsdesignerstranslate system users' business requirementsandconstraintsinto
technical solutions.
Answer: True Page: 10 LOD: Easy
30. System designersdesign the computer files, databases, inputs, outputs, screens,
networks and programs that will meet the system users' requirements.
Answer: True Page: 10 LOD: Easy
System Analysis and Design Methods 7th Edition by Whitten & Bentley
Chapter 1-20
Law ExamsLaw exams typically have a more structured format compared to business exams, often requiring students to demonstrate knowledge of legal statutes, case law, and their ability to apply
Chapter 1 The Context of Systems Analysis and Design Methods
True/False Questions
1. An information system is an arrangement of people, data, processes, and information
technology that interact to collect, process, store, and provide as output the
information needed to support the organization.
Answer: True Page: 6 LOD: Easy
2. An information system must have computer hardware and software to be valid.
Answer: False Page: 6 LOD: Medium
Rationale: An information system is an arrangement of people, data, processes, and
information technology that interact to collect, process, store, and provide as output
the information needed to support the organization
3. A management information system can use data provided by a transaction processing
system.
Answer: True Page: 6 LOD: Easy
4. Decision support systems are tailored to the unique information needs of executives.
Answer: False Page: 7 LOD: Easy
5. Communication and collaboration systems enhance communication between people
both inside and outside of the organization.
Answer: True Page: 7 LOD: Easy
6. Upper management people typically are the direct users of transaction processing
systems.
Answer: False Page: 6-7 LOD: Medium
Rationale: Upper management people generally use only DSS and EIS.
7. A stakeholder for an information system is a technical employee working on the
systems analysis and design.
Answer: False Page: 7 LOD: Easy
, Rationale: A stakeholder can be anyone who has an interest in the information system.
8. The stakeholders for information systems can be broadly classified into five groups:
system owners, system users, system designers, system builders, and system
analysts/project managers.
Answer: True Page: 7-11 LOD: Easy
9. An information worker is a person whose jobs include the creation, collection,
processing, distribution and use of information.
Answer: True Page: 7 LOD: Easy
Law ExamsLaw exams typically have a more structured format compared to business exams, often requiring students to demonstrate knowledge of legal statutes, case law, and their
ability to apply
10. System owners are the information system's sponsors and chief advocates, usually
responsible for funding the project to develop, operate and maintain the information
system.
Answer: True Page: 7-8 LOD: Easy
11. System users are concerned with the functionality the system provides to their jobs
and the system's ease of learning and ease of use.
Answer: True Page: 7 LOD: Easy
12. Internal system users are employees of the businesses for which most information
systems are built.
Answer: True Page: 9 LOD: Easy
13. External system users can include employees of the organization.
Answer: True Page: 9 LOD: Easy
14. System designers are technology specialists for information systems.
Answer: True Page: 10 LOD: Easy
15. A system builder is a technical specialist who constructs information systems and
components based on the design specifications generated by the system designers.
Answer: True Page: 10 LOD: Easy
16. An applications programmer is an example of a system designer.
Answer: False Page: 10 LOD: Easy
,17. A system analyst is a specialist who studies problems and needs of an organization to
determine how people, data, processes, and information technology can best
accomplish improvements for their business.
Answer: True Page: 11 LOD: Easy
18. System owners are more concerned with the costs and benefits of an information
system, while system users are more concernedwiththe functionality of the system.
Answer: True Page: 7 LOD: Medium
19. Clerical andservice workers perform most ofthe day-to-day transaction processing in
the average business.
Answer: True Page: 9 LOD: Easy
Law ExamsLaw exams typically have a more structured format compared to business exams, often requiring students to demonstrate knowledge of legal statutes, case law, and their
ability to apply
20. Clerical andservice workers consist largely ofbusiness and industrial specialists who
perform highly skilled and specialized work.
Answer: False Page: 9 LOD: Easy
Rationale: Technical and professional staff consists largely ofbusiness andindustrial
specialists who perform highly skilled and specialized work. Clerical and service
workers perform most of the day-to-day transaction processing in the average
business.
21. Supervisors are decision makers who tend to focus on day-to-day management issues.
Answer: True Page: 9 LOD: Easy
22. Executive managers are decision makers whotend to focusonoverall business
performance and strategic or long-term planning and problem solving.
Answer: True Page: 9 LOD: Easy
23. Middle managers are concerned with the day-to-day management issues.
Answer: False Page: 9 LOD: Medium
Rationale: Supervisors are concerned with the day-to-day management issues, while
Middle Managers are concerned with the short-term, tactical management plans and
problem solving.
, 24. Executive managers are concernedwith the short-term andtactical management
issues.
Answer: False Page: 9 LOD: Medium
Rationale: Executive managers are concerned with the long-term and strategic
managementissues, Middle Managers are concernedwith the short-term and tactical
management issues.
25. The internethas extended the traditional informationboundariesto encompass other
businesses or direct consumers as system users.
Answer: True Page: 9 LOD: Easy
Law ExamsLaw exams typically have a more structured format compared to business exams, often requiring students to demonstrate knowledge of legal statutes, case law, and their
ability to apply
26. An example of a mobile user would be a student signingon to a distance education
course website from home.
Answer: False Page: 10 LOD: Medium
Rationale: That wouldbe an example of a remote user. Mobile users have a constantly
changing location.
27. System analysts initiate change within the organization.
Answer: True Page: 11 LOD: Easy
28. Somesystems analysts also have programming duties.
Answer: True Page: 11 LOD: Medium
29. Systemsdesignerstranslate system users' business requirementsandconstraintsinto
technical solutions.
Answer: True Page: 10 LOD: Easy
30. System designersdesign the computer files, databases, inputs, outputs, screens,
networks and programs that will meet the system users' requirements.
Answer: True Page: 10 LOD: Easy
