OBM Test 1 Questions and Answers
vision, mission, and strategy - ✅✅3 types of broad goals
organization - ✅✅a consciously coordinated social unit, composed of 2+
people, that functions on a relatively continuous basis to achieve a common goal
or set of goals
know, diagnose, fix, verify - ✅✅4 parts of the Management Diagnosis
Framework
behaviors and attitudes - ✅✅2 types of symptoms
not random, rational, predictable, contingency - ✅✅4 assumptions about
behaviors
show up, learn, perform - ✅✅3 behaviors we want out of our people
absenteeism, turnover, sabotage, workplace violence - ✅✅4
counterproductive workplace behaviors under "show up"
organizational citizenship behaviors (OCB) - ✅✅voluntary behaviors that your
people contribute (give them away voluntarily) that benefit the organization;
examples: loyalty, going above/beyond, teamwork
, counterproductive workplace behaviors (CWB) - ✅✅these can be dangerous
and deadly if not dealt with properly; even if they are evil they are still rational;
examples: terroristic threats, workplace violence
attitudes - ✅✅evaluative statements or judgements concerning objects,
people, or events (specific focus)
cognitive and affective - ✅✅2 components of attitudes
beliefs - ✅✅cognitive
feelings - ✅✅affective
hypocrisy (cognitive dissonance) - ✅✅when our behaviors are inconsistent
with our attitudes
job satisfaction (JS) - ✅✅general attitude toward job; "like/dislike"; the extent
to which you are satisfied/dissatisfied with your job
job conditions, personality, pay, corporate social responsibility (CSR) - ✅✅main
causes of job satisfaction
job performance, OCB, customer satisfaction, life satisfaction - ✅✅4 outcomes
from job satisfaction
vision, mission, and strategy - ✅✅3 types of broad goals
organization - ✅✅a consciously coordinated social unit, composed of 2+
people, that functions on a relatively continuous basis to achieve a common goal
or set of goals
know, diagnose, fix, verify - ✅✅4 parts of the Management Diagnosis
Framework
behaviors and attitudes - ✅✅2 types of symptoms
not random, rational, predictable, contingency - ✅✅4 assumptions about
behaviors
show up, learn, perform - ✅✅3 behaviors we want out of our people
absenteeism, turnover, sabotage, workplace violence - ✅✅4
counterproductive workplace behaviors under "show up"
organizational citizenship behaviors (OCB) - ✅✅voluntary behaviors that your
people contribute (give them away voluntarily) that benefit the organization;
examples: loyalty, going above/beyond, teamwork
, counterproductive workplace behaviors (CWB) - ✅✅these can be dangerous
and deadly if not dealt with properly; even if they are evil they are still rational;
examples: terroristic threats, workplace violence
attitudes - ✅✅evaluative statements or judgements concerning objects,
people, or events (specific focus)
cognitive and affective - ✅✅2 components of attitudes
beliefs - ✅✅cognitive
feelings - ✅✅affective
hypocrisy (cognitive dissonance) - ✅✅when our behaviors are inconsistent
with our attitudes
job satisfaction (JS) - ✅✅general attitude toward job; "like/dislike"; the extent
to which you are satisfied/dissatisfied with your job
job conditions, personality, pay, corporate social responsibility (CSR) - ✅✅main
causes of job satisfaction
job performance, OCB, customer satisfaction, life satisfaction - ✅✅4 outcomes
from job satisfaction
