NU 456 Midterm Exam Questions With Complete Solutions
________ __________ is perhaps one of the most critical skills
in good time management Correct Answer Priority setting
After negotiation Correct Answer -Restate what has been
agreed on, both verbally and in writing
-Recognize and thank all participants for their contributions to a
successful negotiation
Appreciative Leadership Correct Answer -Like strength based
leadership model
-Focuses on the recognition of strengths and then, using
relational processes and methods, builds upon these strengths to
collectively make things happen
-Involves asking followers what they want and need to
accelerate/grow (then helping them achieve)
*This is the newer model to meet the demands of today's
complex healthcare system
Assess Correct Answer -Assess what needs to be covered in
the budget [People from all levels of the organization should be
involved in determining this]
-Determines the current needs in terms of operating expenses,
labor, supplies and equipment.
,Autocratic leadership Correct Answer This leader gives
orders and makes decisions for the group.
**NO shared decision making!
-It decreases creativity and may reduce team motivation.
-Works well with group projects
Avoiding Correct Answer -The parties involved are aware of
the conflict but choose not to acknowledge it or attempt to
resolve it.
When might the avoiding be used?
-When the cost of dealing with a conflict exceeds the benefits of
solving it
-when the problem should be solved by people other than you
-when one party is more powerful than the other
-When the problem will solve itself
Basic Principles of Delegation Correct Answer -Delegation is
both a management and legal concept
-Delegation is about the giving of power, responsibility, and
work to another qualified individual
-Legal delegation is derived from the nurse practice acts
Becoming an effective negotiator requires... Correct Answer -
good listening techniques
-effective questioning methods
-useful verbal and nonverbal communication approaches
,-Being creative in advancing win-win solutions
Before Negotiation Correct Answer -Be prepared by
gathering as much information as possible about the issue being
negotiated
-Determine the incentives of the person you will be negotiating
with
-Determine your starting point, trade-offs and bottom line
-Look for hidden agendas (both your own and those of the party
you are negotiating with)
Behavior change Correct Answer -This is reserved for serious
cases of dysfunctional conflict
-Educational modes, training development, or sensitivity
training may be used to solve conflicts by developing self
awareness and behavior change in the involved parties
Budget Definition Correct Answer Systematic plan that
provides the best estimate of expenses and revenues
Budgeting Methods Correct Answer 1. Incremental Budgeting
2. Zero Based Budgeting
3. Flexible Budgeting
4. Performance Budgeting
Bullying and Incivility Correct Answer Bullying: abusive
conduct that is threatening, humiliating, or intimidating in nature
-Three criteria for bullying: has a target, harmful and repeated
, Incivility: Term used to describe mistreatment or discourtesy to
another person. (ex: eye rolling, skipping greetings, gossip,
having "bad manners")
Can LPN's delegate to UPA's? Correct Answer YES!
Can the skills necessary to manage conflict be learned? Correct
Answer YES!
Capital Budget Correct Answer Capital budget plans for the
purchase of buildings or major equipment.
-Equipment that has a long life, is not used in day to day
operations, and is more expensive than operating supplies.
Capital budgets include a long term budgeting component and a
short term budgeting component.
-Examples of long term budgeting components: new imaging
machine or renovation of a wing of the hospital
-Examples of short term budgeting components: Call light
systems, hospital beds and medication carts. (equipment
purchases within the annual budget cycle)
Case Management Nursing Correct Answer -Identifies the
most cost effective providers, treatments, and care settings
possible for patients
-Case managers help patients access community resources, helps
patients learn about their medication regimen and treatment
plan, and ensures they have the recommended tests and
procedures
________ __________ is perhaps one of the most critical skills
in good time management Correct Answer Priority setting
After negotiation Correct Answer -Restate what has been
agreed on, both verbally and in writing
-Recognize and thank all participants for their contributions to a
successful negotiation
Appreciative Leadership Correct Answer -Like strength based
leadership model
-Focuses on the recognition of strengths and then, using
relational processes and methods, builds upon these strengths to
collectively make things happen
-Involves asking followers what they want and need to
accelerate/grow (then helping them achieve)
*This is the newer model to meet the demands of today's
complex healthcare system
Assess Correct Answer -Assess what needs to be covered in
the budget [People from all levels of the organization should be
involved in determining this]
-Determines the current needs in terms of operating expenses,
labor, supplies and equipment.
,Autocratic leadership Correct Answer This leader gives
orders and makes decisions for the group.
**NO shared decision making!
-It decreases creativity and may reduce team motivation.
-Works well with group projects
Avoiding Correct Answer -The parties involved are aware of
the conflict but choose not to acknowledge it or attempt to
resolve it.
When might the avoiding be used?
-When the cost of dealing with a conflict exceeds the benefits of
solving it
-when the problem should be solved by people other than you
-when one party is more powerful than the other
-When the problem will solve itself
Basic Principles of Delegation Correct Answer -Delegation is
both a management and legal concept
-Delegation is about the giving of power, responsibility, and
work to another qualified individual
-Legal delegation is derived from the nurse practice acts
Becoming an effective negotiator requires... Correct Answer -
good listening techniques
-effective questioning methods
-useful verbal and nonverbal communication approaches
,-Being creative in advancing win-win solutions
Before Negotiation Correct Answer -Be prepared by
gathering as much information as possible about the issue being
negotiated
-Determine the incentives of the person you will be negotiating
with
-Determine your starting point, trade-offs and bottom line
-Look for hidden agendas (both your own and those of the party
you are negotiating with)
Behavior change Correct Answer -This is reserved for serious
cases of dysfunctional conflict
-Educational modes, training development, or sensitivity
training may be used to solve conflicts by developing self
awareness and behavior change in the involved parties
Budget Definition Correct Answer Systematic plan that
provides the best estimate of expenses and revenues
Budgeting Methods Correct Answer 1. Incremental Budgeting
2. Zero Based Budgeting
3. Flexible Budgeting
4. Performance Budgeting
Bullying and Incivility Correct Answer Bullying: abusive
conduct that is threatening, humiliating, or intimidating in nature
-Three criteria for bullying: has a target, harmful and repeated
, Incivility: Term used to describe mistreatment or discourtesy to
another person. (ex: eye rolling, skipping greetings, gossip,
having "bad manners")
Can LPN's delegate to UPA's? Correct Answer YES!
Can the skills necessary to manage conflict be learned? Correct
Answer YES!
Capital Budget Correct Answer Capital budget plans for the
purchase of buildings or major equipment.
-Equipment that has a long life, is not used in day to day
operations, and is more expensive than operating supplies.
Capital budgets include a long term budgeting component and a
short term budgeting component.
-Examples of long term budgeting components: new imaging
machine or renovation of a wing of the hospital
-Examples of short term budgeting components: Call light
systems, hospital beds and medication carts. (equipment
purchases within the annual budget cycle)
Case Management Nursing Correct Answer -Identifies the
most cost effective providers, treatments, and care settings
possible for patients
-Case managers help patients access community resources, helps
patients learn about their medication regimen and treatment
plan, and ensures they have the recommended tests and
procedures
