MNG3702
EXAM PACK
,Unique Number:
Due Date: 2025
Strategic Implementation and Control IIIB
Question 1 (12 marks)
Differentiate between leadership and management and provide three examples of
how these concepts are applied at Netcare.
Leadership vs. Management:
Leadership involves creating a vision, motivating others, and steering an organisation
toward long-term goals. Leaders emphasise innovation, inspiration, and trust-building,
empowering teams to work toward shared aspirations.
Management, in contrast, focuses on structuring, planning, and controlling resources to
achieve short-term objectives. Managers ensure efficiency, enforce processes, and
maintain order within daily operations.
Examples at Netcare:
1. Leadership – Driving Innovation and Transformation: Netcare’s leadership
promotes forward-looking healthcare by adopting digital tools and person-centred
approaches. Their shift toward data-driven systems illustrates leaders inspiring
employees to embrace change and new possibilities.
2. Management – Operational Performance Oversight: Through structured
processes like patient satisfaction surveys, managers monitor service quality and
operational efficiency. This reflects management’s role in ensuring consistent
performance and implementing improvements.
3. Leadership – Ethical Culture Development: The launch of the Tip-Offs
Anonymous initiative reflects ethical leadership by prioritising transparency and
accountability, inspiring employees to act responsibly.
,Question 2 (18 marks)
Discuss how Netcare applies different cultural indicators. Provide an explanation
and an example of each.
Cultural indicators measure whether an organisation’s values, behaviours, and practices
support its strategic aims. At Netcare, the following are evident:
1. Values and Ethics: The organisation prioritises "care" as a core value,
demonstrated by compassion and respect. Ethical platforms like Tip-Offs
Anonymous reinforce integrity and fairness.
2. Communication: Netcare enables open dialogue through patient engagement
platforms and promotes transparent communication internally via the systems
leadership model.
3. Employee Engagement: With seven training campuses, staff are empowered
through continuous development, fostering loyalty and commitment.
4. Innovation: Investments in digitalisation and analytics encourage a culture of
creativity and forward thinking.
5. Customer Orientation: Patient feedback is actively collected to refine services,
ensuring that care remains patient-focused.
6. Accountability: Performance-based remuneration linked to strategic pillars
ensures responsibility and measurable outcomes.
Question 3 (10 marks)
3.1 Ethical Leadership and SDGs
Netcare demonstrates ethical leadership through:
Tip-Offs Anonymous: Encourages confidential reporting of unethical practices,
reinforcing accountability and integrity.
, Systems Leadership Model: Decentralises authority, promoting ethical
autonomy and innovation.
Sustainability Efforts: Highlight equity, healthcare access, and environmental
stewardship.
Alignment with SDGs:
SDG 16 – Peace, Justice, and Strong Institutions: Confidential reporting
protects whistleblowers and strengthens accountability.
SDG 3 – Good Health and Well-being: Ethical patient care aligns with wellness
and safe healthcare delivery.
3.2 Sustainability-Driven Initiatives and SDGs
Netcare’s sustainability programmes include:
Environmental Sustainability: Targets a 30% cut in energy intensity, funded by
a green loan.
Transformation Strategy: Promotes inclusion and diversity in ownership and
leadership.
SDG Alignment:
SDG 7 – Affordable and Clean Energy: Green energy investments align with
this goal.
SDG 10 – Reduced Inequalities: Diversity and inclusion initiatives directly
reduce inequality.
Question 4 (18 marks)
EXAM PACK
,Unique Number:
Due Date: 2025
Strategic Implementation and Control IIIB
Question 1 (12 marks)
Differentiate between leadership and management and provide three examples of
how these concepts are applied at Netcare.
Leadership vs. Management:
Leadership involves creating a vision, motivating others, and steering an organisation
toward long-term goals. Leaders emphasise innovation, inspiration, and trust-building,
empowering teams to work toward shared aspirations.
Management, in contrast, focuses on structuring, planning, and controlling resources to
achieve short-term objectives. Managers ensure efficiency, enforce processes, and
maintain order within daily operations.
Examples at Netcare:
1. Leadership – Driving Innovation and Transformation: Netcare’s leadership
promotes forward-looking healthcare by adopting digital tools and person-centred
approaches. Their shift toward data-driven systems illustrates leaders inspiring
employees to embrace change and new possibilities.
2. Management – Operational Performance Oversight: Through structured
processes like patient satisfaction surveys, managers monitor service quality and
operational efficiency. This reflects management’s role in ensuring consistent
performance and implementing improvements.
3. Leadership – Ethical Culture Development: The launch of the Tip-Offs
Anonymous initiative reflects ethical leadership by prioritising transparency and
accountability, inspiring employees to act responsibly.
,Question 2 (18 marks)
Discuss how Netcare applies different cultural indicators. Provide an explanation
and an example of each.
Cultural indicators measure whether an organisation’s values, behaviours, and practices
support its strategic aims. At Netcare, the following are evident:
1. Values and Ethics: The organisation prioritises "care" as a core value,
demonstrated by compassion and respect. Ethical platforms like Tip-Offs
Anonymous reinforce integrity and fairness.
2. Communication: Netcare enables open dialogue through patient engagement
platforms and promotes transparent communication internally via the systems
leadership model.
3. Employee Engagement: With seven training campuses, staff are empowered
through continuous development, fostering loyalty and commitment.
4. Innovation: Investments in digitalisation and analytics encourage a culture of
creativity and forward thinking.
5. Customer Orientation: Patient feedback is actively collected to refine services,
ensuring that care remains patient-focused.
6. Accountability: Performance-based remuneration linked to strategic pillars
ensures responsibility and measurable outcomes.
Question 3 (10 marks)
3.1 Ethical Leadership and SDGs
Netcare demonstrates ethical leadership through:
Tip-Offs Anonymous: Encourages confidential reporting of unethical practices,
reinforcing accountability and integrity.
, Systems Leadership Model: Decentralises authority, promoting ethical
autonomy and innovation.
Sustainability Efforts: Highlight equity, healthcare access, and environmental
stewardship.
Alignment with SDGs:
SDG 16 – Peace, Justice, and Strong Institutions: Confidential reporting
protects whistleblowers and strengthens accountability.
SDG 3 – Good Health and Well-being: Ethical patient care aligns with wellness
and safe healthcare delivery.
3.2 Sustainability-Driven Initiatives and SDGs
Netcare’s sustainability programmes include:
Environmental Sustainability: Targets a 30% cut in energy intensity, funded by
a green loan.
Transformation Strategy: Promotes inclusion and diversity in ownership and
leadership.
SDG Alignment:
SDG 7 – Affordable and Clean Energy: Green energy investments align with
this goal.
SDG 10 – Reduced Inequalities: Diversity and inclusion initiatives directly
reduce inequality.
Question 4 (18 marks)
