PGA Level 2 Golf Ops ACTUAL UPDATED Questions and CORRECT
Answers
1. Golf facilities can Aquatics program
vary their operations Full service food and bev
beyond the game of health and fitness club
golf by having...
2. The golf operation is A nucleus around which the facilities other business areas coalesce
3. In making a business the more philosophical and strategic aspects of how facility operates should
plan for a golf facili- be spelled out carefully
ty...
4. resources material or physical, financial, human and time based- to run the operation
with the projected level of service
5. staffing the people who operate the business
6. staffing roles are fur- job descriptions
ther clarified training
7. systems performance standards, technologies, policies and procedures that help staff
with rules and protocols for conducting business
8. policies and proce- support systems for the org and forms guidelines for the day-to-day enact-
dures serve as... ment of the business plan
9. 4 types of resources material or physical
financial
human resources
time- based
10. the quality and scope enough to support the business plan, and be aligned with its financial and
of physical resources human resources
must be
, 11. financial resources includes facilities own capital reserves and outside sources of investment and
credit that may be needed to improve infrastructure or buy equipment
12. What is the business its staff, people who carry out day-to-day functions
orgs most valuable
asset?
13. culture could be de- the overall interpersonal atmosphere of the facility, or a result of a facilities
fined as... vision, mission or values. also employees actions and attitudes as well as
facility design
14. Should a facilities cul- no, this is a fatal flaw because of how much the industry changes year to year
ture be static or un-
changed?
15. A culture of improve- people in the facility are open to discussion and input regarding every aspect
ment is...
16. What is an organiza- a fundamental tool for clarifying staff roles and reporting relationships of
tional chart? team members
17. some operations by using high performance profiles to define what it takes to meet the highest
unite staff and ele- expectations of customers
vate expectations by
18. ongoing training for serves as a motivator for individual performance
golf ops staff
19. How to determine determine training needs
the right mix of infor- provide training opportunities
mal and formal train- develop training tools
ing
20.
Answers
1. Golf facilities can Aquatics program
vary their operations Full service food and bev
beyond the game of health and fitness club
golf by having...
2. The golf operation is A nucleus around which the facilities other business areas coalesce
3. In making a business the more philosophical and strategic aspects of how facility operates should
plan for a golf facili- be spelled out carefully
ty...
4. resources material or physical, financial, human and time based- to run the operation
with the projected level of service
5. staffing the people who operate the business
6. staffing roles are fur- job descriptions
ther clarified training
7. systems performance standards, technologies, policies and procedures that help staff
with rules and protocols for conducting business
8. policies and proce- support systems for the org and forms guidelines for the day-to-day enact-
dures serve as... ment of the business plan
9. 4 types of resources material or physical
financial
human resources
time- based
10. the quality and scope enough to support the business plan, and be aligned with its financial and
of physical resources human resources
must be
, 11. financial resources includes facilities own capital reserves and outside sources of investment and
credit that may be needed to improve infrastructure or buy equipment
12. What is the business its staff, people who carry out day-to-day functions
orgs most valuable
asset?
13. culture could be de- the overall interpersonal atmosphere of the facility, or a result of a facilities
fined as... vision, mission or values. also employees actions and attitudes as well as
facility design
14. Should a facilities cul- no, this is a fatal flaw because of how much the industry changes year to year
ture be static or un-
changed?
15. A culture of improve- people in the facility are open to discussion and input regarding every aspect
ment is...
16. What is an organiza- a fundamental tool for clarifying staff roles and reporting relationships of
tional chart? team members
17. some operations by using high performance profiles to define what it takes to meet the highest
unite staff and ele- expectations of customers
vate expectations by
18. ongoing training for serves as a motivator for individual performance
golf ops staff
19. How to determine determine training needs
the right mix of infor- provide training opportunities
mal and formal train- develop training tools
ing
20.
