PGA PGM 3.0 Level 2 Golf Ops
UPDATED ACTUAL Questions
and CORRECT Answers
Terms in this set (549)
the vision Core Values and True
mission statement of a golf
facility should be developed
concurrently with establishing a
facility wide business plan that
concludes concrete goals and
strategies for meeting them.
Proper business planning and False
operations alignment directs
that sufficient resources be
identified before strategies for
achieving business objectives
are developed.
What department is considered The Golf operation
the core unit of most facilities?
What is one of the facility type, geographic locale, customer base, business
descriptive/directional elements objectives and goals, strategies
of the facility's business that
need to be in place before the
golf operation is defined?
Policies and procedures are part Systems
of which support element of the
golf operations organization?
What is the most accurate Alignment - the golf operation must correspond with the facility's
description of the relationship business plan.
between the facility's business
plan and the golf operation?
What is the principal focus of providing high-quality playing experiences and customer service
golf operations? in line with the core values, vision and mission of the organization
https://quizlet.com/603821269/pga-pgm-30-level-2-golf-ops-flash-cards/ 1/8
, Stakeholders, owners, and False
boards are positioned at the
bottom of a traditional
organization chart (T/F)
From a functional perspective, a Financial resource, they can extend credit and work out
vendor is what kind of resource? arrangements that are quite valuable for a Golf Operation
What combination of interaction Involving and Supporting
strategies would be the first
choice for promoting a positive
facility-wide culture?
What must exist for a facility to Communication and openness to change
have a positive culture?
What would a typical Basic responsibilities and the relationships between an
organizational chart of a golf operation's functional areas.
operation show?
In what way is time related to It must be reasonably accounted for and allocated
other resources? appropriately, and is tied to every other resource.
What is the most likely The size of the facility, the number of services offered to
determinant of the complexity customers , and the type of facility and its mission.
of a facility's organization chart?
What are examples of financial Facility reserves, outside sources of investment, vendors, banks,
resources? the physical property, membership,
Staff is considered a tangible True
facility resource? (T/F)
What intangible resource is key culture
to enabling and facilitating peak
performance?
How can a facility foster a encourage open discussion and input , provide tools to
culture of improvement? positively impact operation
"Identify staffing needs" is one True
of the staff-management roles in
running a golf operation. (T/F)
Job descriptions should identify True
the skills necessary to
accomplish the tasks associated
with each position. (T/F)
High-performance profiling is a True
tool that can be used to
communicate a uniform set of
facility-wide expectations for all
employees
interviewing current employees Look at job descriptions and high-performance profiles and
is the first step in determining checking whether everyone is trained in job-specific skills
current training needs.
Self assessments are an True
appropriate means for facility
staff to align their personal
goals with business goals.
https://quizlet.com/603821269/pga-pgm-30-level-2-golf-ops-flash-cards/ 2/8
UPDATED ACTUAL Questions
and CORRECT Answers
Terms in this set (549)
the vision Core Values and True
mission statement of a golf
facility should be developed
concurrently with establishing a
facility wide business plan that
concludes concrete goals and
strategies for meeting them.
Proper business planning and False
operations alignment directs
that sufficient resources be
identified before strategies for
achieving business objectives
are developed.
What department is considered The Golf operation
the core unit of most facilities?
What is one of the facility type, geographic locale, customer base, business
descriptive/directional elements objectives and goals, strategies
of the facility's business that
need to be in place before the
golf operation is defined?
Policies and procedures are part Systems
of which support element of the
golf operations organization?
What is the most accurate Alignment - the golf operation must correspond with the facility's
description of the relationship business plan.
between the facility's business
plan and the golf operation?
What is the principal focus of providing high-quality playing experiences and customer service
golf operations? in line with the core values, vision and mission of the organization
https://quizlet.com/603821269/pga-pgm-30-level-2-golf-ops-flash-cards/ 1/8
, Stakeholders, owners, and False
boards are positioned at the
bottom of a traditional
organization chart (T/F)
From a functional perspective, a Financial resource, they can extend credit and work out
vendor is what kind of resource? arrangements that are quite valuable for a Golf Operation
What combination of interaction Involving and Supporting
strategies would be the first
choice for promoting a positive
facility-wide culture?
What must exist for a facility to Communication and openness to change
have a positive culture?
What would a typical Basic responsibilities and the relationships between an
organizational chart of a golf operation's functional areas.
operation show?
In what way is time related to It must be reasonably accounted for and allocated
other resources? appropriately, and is tied to every other resource.
What is the most likely The size of the facility, the number of services offered to
determinant of the complexity customers , and the type of facility and its mission.
of a facility's organization chart?
What are examples of financial Facility reserves, outside sources of investment, vendors, banks,
resources? the physical property, membership,
Staff is considered a tangible True
facility resource? (T/F)
What intangible resource is key culture
to enabling and facilitating peak
performance?
How can a facility foster a encourage open discussion and input , provide tools to
culture of improvement? positively impact operation
"Identify staffing needs" is one True
of the staff-management roles in
running a golf operation. (T/F)
Job descriptions should identify True
the skills necessary to
accomplish the tasks associated
with each position. (T/F)
High-performance profiling is a True
tool that can be used to
communicate a uniform set of
facility-wide expectations for all
employees
interviewing current employees Look at job descriptions and high-performance profiles and
is the first step in determining checking whether everyone is trained in job-specific skills
current training needs.
Self assessments are an True
appropriate means for facility
staff to align their personal
goals with business goals.
https://quizlet.com/603821269/pga-pgm-30-level-2-golf-ops-flash-cards/ 2/8
