, Table of Contents
Part 1: Introduction
Chapter 1: What Is Organizational Behavior?
Part 2: The Individual
Chapter 2: Diversity in Organizations
Chapter 3: Attitudes and Job Satisfaction
Chapter 4: Emotions and Moods
Chapter 5: Personality and Values
Chapter 6: Perception and Individual Decision Making
Chapter 7: Motivation Concepts
Chapter 8: Motivation: From Concepts to Applications
Part 3: The Group
Chapter 9: Foundations of Group Behavior
Chapter 10: Understanding Work Teams
Chapter 11: Communication
Chapter 12: Leadership
Chapter 13: Power and Politics
Chapter 14: Conflict and Negotiation
Part 4: The Organization System
Chapter 15: Foundations of Organization Structure
Chapter 16: Organizational Culture
Chapter 17: Human Resource Policies and Practices
Chapter 18: Organizational Change and Stress Management
,Organizational Behavior, 15e (Robbins/Judge)
Chapter 1 What Is Organizational Behavior?
1) are defined as people who oversee the activities of others and who are responsible for attaining
goals in organizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
warming project and decides what tasks related to creating awareness about the issue need to be done. In
addition, she is also deciding which members of her team will work on engaging with the public and which will
work on lobbying with the government. She is also assigning people as team members to ensure that tasks are
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
project. During the project, she needs to motivate team members to attain their project milestones and direct
them through different phases of the project. Which of the following kinds of functions will these tasks be
covered under?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Answer: E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She
recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres
monitored the schedule to find the cause of the delay, before speeding up the implementation process by
allocating more members for the implementation phase. By doing this, which of the following functions is she
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A
5) Which of the following functions do managers undertake as part of planning functions?
A) defining an organization's goals
B) implementing strategies for achieving goals
C) executing plans to integrate activities
D) accomplishing goals of a project
E) employing strategies to coordinate tasks
Answer: A
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
may be termed as a .
A) leader
B) figurehead
C) resource allocator
D) negotiator
E) disturbance handler
Answer: B
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
the market. Her work in the next few weeks involves sharing knowledge about the product with her team
members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
product. Which of the following roles is Ortiz playing?
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the
upcoming campaign against genetic engineering, she is networking with managers who are working on the issue
of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the
food industry and other lobby groups. Which of the following roles is George most likely to be playing
according to Mintzberg's classification of managerial roles?
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator
Answer: C
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
networking with contacts from the press and fashion magazine editors to understand the changing tastes of
consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
managerial roles?
A) figurehead
B) leader
C) symbol head
D) monitor
E) spokesperson
Part 1: Introduction
Chapter 1: What Is Organizational Behavior?
Part 2: The Individual
Chapter 2: Diversity in Organizations
Chapter 3: Attitudes and Job Satisfaction
Chapter 4: Emotions and Moods
Chapter 5: Personality and Values
Chapter 6: Perception and Individual Decision Making
Chapter 7: Motivation Concepts
Chapter 8: Motivation: From Concepts to Applications
Part 3: The Group
Chapter 9: Foundations of Group Behavior
Chapter 10: Understanding Work Teams
Chapter 11: Communication
Chapter 12: Leadership
Chapter 13: Power and Politics
Chapter 14: Conflict and Negotiation
Part 4: The Organization System
Chapter 15: Foundations of Organization Structure
Chapter 16: Organizational Culture
Chapter 17: Human Resource Policies and Practices
Chapter 18: Organizational Change and Stress Management
,Organizational Behavior, 15e (Robbins/Judge)
Chapter 1 What Is Organizational Behavior?
1) are defined as people who oversee the activities of others and who are responsible for attaining
goals in organizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
warming project and decides what tasks related to creating awareness about the issue need to be done. In
addition, she is also deciding which members of her team will work on engaging with the public and which will
work on lobbying with the government. She is also assigning people as team members to ensure that tasks are
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
project. During the project, she needs to motivate team members to attain their project milestones and direct
them through different phases of the project. Which of the following kinds of functions will these tasks be
covered under?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Answer: E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She
recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres
monitored the schedule to find the cause of the delay, before speeding up the implementation process by
allocating more members for the implementation phase. By doing this, which of the following functions is she
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A
5) Which of the following functions do managers undertake as part of planning functions?
A) defining an organization's goals
B) implementing strategies for achieving goals
C) executing plans to integrate activities
D) accomplishing goals of a project
E) employing strategies to coordinate tasks
Answer: A
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
may be termed as a .
A) leader
B) figurehead
C) resource allocator
D) negotiator
E) disturbance handler
Answer: B
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
the market. Her work in the next few weeks involves sharing knowledge about the product with her team
members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
product. Which of the following roles is Ortiz playing?
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the
upcoming campaign against genetic engineering, she is networking with managers who are working on the issue
of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the
food industry and other lobby groups. Which of the following roles is George most likely to be playing
according to Mintzberg's classification of managerial roles?
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator
Answer: C
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
networking with contacts from the press and fashion magazine editors to understand the changing tastes of
consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
managerial roles?
A) figurehead
B) leader
C) symbol head
D) monitor
E) spokesperson
