UNIQLO AA TEST QUESTIONS AND
CORRECT ANSWERS
Basic Policy - Answer- 1. Serve customer kindly with a smile (Friendly Service)
2. Be courteous and make sure to greet every customer (Courtesy)
3. Keep everything clean (Cleanliness)
4. Be quick and energetic (Fast & Lively)
5. Nothing out of stock and no slow-moving items (0-Zero)
6. Customers are always the top priority (CUSTOMERS ALWAYS COME FIRST)
Our Three Promises - Answer- 1. Keep the sales floor clean
2. Prevent stock shortages of advertised items
3. Accept product returns and exchanges within 60 days of purchase
Corporate Social Responsibility - Answer- 1. For Refugees and Others in Need
2. For Victims of Disasters
3. For Business Partners and Employees
4. For Those with Special Needs
5. For Youth
6. For Social Business
7. For the Environment
Corporate Statement - Answer- Changing clothes. Changing conventional wisdom.
Change the world.
The FAST RETAILING Group Mission - Answer- To create truly great clothing with new
and unique value, and to enable people all over the world to experience the joy,
happiness, and satisfaction of wearing such great clothes.
To enrich people's lives through our unique corporate activities, and to seek to grow and
develop our company in unity with society.
Our Values - Answer- Approaching issues from the customers perspective
Embracing innovation and challenge
Respecting and supporting individuals to foster both corporate and personal growth
Committing to ethical standards and correctness
Our Principles (Inspired by The FAST RETAILING Group Mission and Our Values, we
will: - Answer- Do everything possible for our customers
Pursue excellence and aim for the highest possible level of achievement
Achieve strong results though the promotion of diversity and teamwork
, Move speedily and decisively in everything we do
Conduct business in a very real way based on the current marketplace, products and
facts
Act as global citizens with ethics and integrity
Management Principles 1 - Answer- Respond to customer needs, and create new
customers.
Management Principles 2 - Answer- Contribute to society, make it better, set it in motion
by acting on good ideas.
Management Principles 3 - Answer- Maintain your autonomy, and never let any other
company take control.
Management Principles 4 - Answer- Look reality straight in the eye, adapt to the times,
and actively evolve.
Management Principles 5 - Answer- Let employees act on their own initiative and
realize their own mistakes; create a flexible organization that puts a priority on
teamwork and respect for each individual.
Management Principles 6 - Answer- Engage the best talent around the world, establish
a unique corporate identity, develop products and business style that will stand as #1 in
the eyes of young consumers, and become global in the truest sense of the word.
Management Principles 7 - Answer- Remember that the products and stores are the
essence of your business; never forget that these are the only two points where the
company comes into direct contact with its customers.
Management Principles 8 - Answer- Do what is best for the company as a whole; make
sure all employees work as a group, and all the divisions function as one.
Management Principles 9 - Answer- Focus on speed, eagerness to succeed, dramatic
improvement, and getting things done.
Management Principles 10 - Answer- Be fair and impartial; give praise where is due,
and censor those who deserve to be censored; reward employees only on the basis of
their merits.
Management Principles 11 - Answer- Improve management capabilities, eliminate all
waste, and aim for high efficiency and productivity-all the while remaining conscious of
the bottom line.
Management Principles 12 - Answer- Thoroughly analyze specific information and other
information relating to successes and failures. Remember what you learn, and put it into
practice the next time around.
CORRECT ANSWERS
Basic Policy - Answer- 1. Serve customer kindly with a smile (Friendly Service)
2. Be courteous and make sure to greet every customer (Courtesy)
3. Keep everything clean (Cleanliness)
4. Be quick and energetic (Fast & Lively)
5. Nothing out of stock and no slow-moving items (0-Zero)
6. Customers are always the top priority (CUSTOMERS ALWAYS COME FIRST)
Our Three Promises - Answer- 1. Keep the sales floor clean
2. Prevent stock shortages of advertised items
3. Accept product returns and exchanges within 60 days of purchase
Corporate Social Responsibility - Answer- 1. For Refugees and Others in Need
2. For Victims of Disasters
3. For Business Partners and Employees
4. For Those with Special Needs
5. For Youth
6. For Social Business
7. For the Environment
Corporate Statement - Answer- Changing clothes. Changing conventional wisdom.
Change the world.
The FAST RETAILING Group Mission - Answer- To create truly great clothing with new
and unique value, and to enable people all over the world to experience the joy,
happiness, and satisfaction of wearing such great clothes.
To enrich people's lives through our unique corporate activities, and to seek to grow and
develop our company in unity with society.
Our Values - Answer- Approaching issues from the customers perspective
Embracing innovation and challenge
Respecting and supporting individuals to foster both corporate and personal growth
Committing to ethical standards and correctness
Our Principles (Inspired by The FAST RETAILING Group Mission and Our Values, we
will: - Answer- Do everything possible for our customers
Pursue excellence and aim for the highest possible level of achievement
Achieve strong results though the promotion of diversity and teamwork
, Move speedily and decisively in everything we do
Conduct business in a very real way based on the current marketplace, products and
facts
Act as global citizens with ethics and integrity
Management Principles 1 - Answer- Respond to customer needs, and create new
customers.
Management Principles 2 - Answer- Contribute to society, make it better, set it in motion
by acting on good ideas.
Management Principles 3 - Answer- Maintain your autonomy, and never let any other
company take control.
Management Principles 4 - Answer- Look reality straight in the eye, adapt to the times,
and actively evolve.
Management Principles 5 - Answer- Let employees act on their own initiative and
realize their own mistakes; create a flexible organization that puts a priority on
teamwork and respect for each individual.
Management Principles 6 - Answer- Engage the best talent around the world, establish
a unique corporate identity, develop products and business style that will stand as #1 in
the eyes of young consumers, and become global in the truest sense of the word.
Management Principles 7 - Answer- Remember that the products and stores are the
essence of your business; never forget that these are the only two points where the
company comes into direct contact with its customers.
Management Principles 8 - Answer- Do what is best for the company as a whole; make
sure all employees work as a group, and all the divisions function as one.
Management Principles 9 - Answer- Focus on speed, eagerness to succeed, dramatic
improvement, and getting things done.
Management Principles 10 - Answer- Be fair and impartial; give praise where is due,
and censor those who deserve to be censored; reward employees only on the basis of
their merits.
Management Principles 11 - Answer- Improve management capabilities, eliminate all
waste, and aim for high efficiency and productivity-all the while remaining conscious of
the bottom line.
Management Principles 12 - Answer- Thoroughly analyze specific information and other
information relating to successes and failures. Remember what you learn, and put it into
practice the next time around.
