IET 1001L EXAM 2 questions with
complete solutions
What did Walter Shewart develop? - correct answer ✔✔ Statistical Process Control (SPC) and
the use of control charts
Who is Dr. W. Edwards Deming? - correct answer ✔✔ Known for rebuilding Japan through
training Japanese engineers in Statistical Process Control and Concepts of Quality. He then
trained U.S engineers in Ford Motor Company.
Who is Philip Crosby? - correct answer ✔✔ He is famous for saying "Quality is Free"
Walter Shewart's PDCA Cycle - correct answer ✔✔ 1: Plan (project selection)
2: Do (project implementation)
3: Check (project evaluation)
4: Act (continuing improvement)
Deming's PDSA Cycle - correct answer ✔✔ 1: Plan
2: Do
3: Study: spend more time learning from the work done- maybe through small tests before
complete implementation
4: Act
Deming Chain Reaction - correct answer ✔✔ 1. Improve Quality
2. Costs decrease because of less rework, fewer mistakes, fewer delays and snags, and better
use of time and materials
complete solutions
What did Walter Shewart develop? - correct answer ✔✔ Statistical Process Control (SPC) and
the use of control charts
Who is Dr. W. Edwards Deming? - correct answer ✔✔ Known for rebuilding Japan through
training Japanese engineers in Statistical Process Control and Concepts of Quality. He then
trained U.S engineers in Ford Motor Company.
Who is Philip Crosby? - correct answer ✔✔ He is famous for saying "Quality is Free"
Walter Shewart's PDCA Cycle - correct answer ✔✔ 1: Plan (project selection)
2: Do (project implementation)
3: Check (project evaluation)
4: Act (continuing improvement)
Deming's PDSA Cycle - correct answer ✔✔ 1: Plan
2: Do
3: Study: spend more time learning from the work done- maybe through small tests before
complete implementation
4: Act
Deming Chain Reaction - correct answer ✔✔ 1. Improve Quality
2. Costs decrease because of less rework, fewer mistakes, fewer delays and snags, and better
use of time and materials
