,of Contents
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Part 1: Introduction
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Chapter 1: What Is Organizational Behavior?
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Part 2: The Individual
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Chapter 2: Diversity in Organizations
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Chapter 3: Attitudes and Job Satisfaction
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Chapter 4: Emotions and Moods
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nChapter 5: Personality and Values
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Chapter 6: Perception and Individual Decision Making
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Chapter 7: Motivation Concepts
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Chapter 8: Motivation: From Concepts to Applications
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Part 3: The Group
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Chapter 9: Foundations of Group Behavior
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Chapter 10: Understanding Work Teams
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Chapter 11: Communication
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Chapter 12: Leadership n n
Chapter 13: Power and Politics
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Chapter 14: Conflict and Negotiation
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Part 4: The Organization System
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Chapter 15: Foundations of Organization Structure
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Chapter 16: Organizational Culture
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Chapter 17: Human Resource Policies and Practices
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Chapter 18: Organizational Change and Stress Management
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,Organizational Behavior, 15e (Robbins/Judge) n n n
Chapter 1 What Is Organizational Behavior?
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1) are defined as people who oversee the activities of others and who are responsible for attaining
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goals in organizations.
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A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
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2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
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warming project and decides what tasks related to creating awareness about the issue need to be done. In
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addition, she is also deciding which members of her team will work on engaging with the public and which will
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work on lobbying with the government. She is also assigning people as team members to ensure that tasks are
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undertaken on time. Which of the following categories of functions is Mitchell undertaking?
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A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
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3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
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project. During the project, she needs to motivate team members to attain their project milestones and direct
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them through different phases of the project. Which of the following kinds of functions will these tasks be
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covered under?
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A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Answer: E
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4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She
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recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres
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monitored the schedule to find the cause of the delay, before speeding up the implementation process by
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allocating more members for the implementation phase. By doing this, which of the following functions is she
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performing?
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A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A n
5) Which of the following functions do managers undertake as part of planning functions?
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A) defining an organization's goals n n n
B) implementing strategies for achieving goals n n n n
C) executing plans to integrate activities n n n n
D) accomplishing goals of a project n n n n
E) employing strategies to coordinate tasks n n n n
Answer: A
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6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
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may be termed as a
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A) leader
B) figurehead
C) resource allocator n
D) negotiator
E) disturbance handler n
Answer: B
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7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
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the market. Her work in the next few weeks involves sharing knowledge about the product with her team
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members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
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product. Which of the following roles is Ortiz playing?
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A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
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8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the
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upcoming campaign against genetic engineering, she is networking with managers who are working on the issue
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of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the
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food industry and other lobby groups. Which of the following roles is George most likely to be playing
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according to Mintzberg's classification of managerial roles?
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A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator n
Answer: C
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9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
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winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
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networking with contacts from the press and fashion magazine editors to understand the changing tastes of
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consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
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managerial roles?
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A) figurehead
B) leader
C) symbol head n
D) monitor
E) spokesperson