MNO2609 Assignment 4
(COMPLETE ANSWERS)
Semester 2 2025 - DUE 22
September 2025
USER
[Email address]
, MNO2609 Assignment 4 (COMPLETE ANSWERS) Semester 2 2025 - DUE 22
September 2025
Question 1
1.1 Provide the full form of the following acronyms. (9) a) SIPOC b) TQM c)
CSF d) KPI e) EFQM f) CMMI g) BPR h) DMAIC i) SPC
1.2 Compare and contrast the three quality gurus, Deming, Crosby, and
Juran in terms of their views on the following: (9) Attribute Deming Crosby
Duran Definition of quality Teamwork Cost of quality List and discuss the four
(4) Ps in the Four Ps and Three Cs of TQM. (8) Section B
Question 2
2.1 Briefly examine the purpose or benefits of benchmarking. (6)
MNO2609/Assignment Semester 2/2025
2.2 Briefly discuss employee empowerment (8)
2.3 List and discus the 5 stages of 5S methodology (10)
✅ Question 1
1.1 Provide the full form of the following acronyms. (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
b) TQM – Total Quality Management
c) CSF – Critical Success Factors
d) KPI – Key Performance Indicators
e) EFQM – European Foundation for Quality Management
f) CMMI – Capability Maturity Model Integration
g) BPR – Business Process Reengineering
h) DMAIC – Define, Measure, Analyze, Improve, Control
i) SPC – Statistical Process Control
(COMPLETE ANSWERS)
Semester 2 2025 - DUE 22
September 2025
USER
[Email address]
, MNO2609 Assignment 4 (COMPLETE ANSWERS) Semester 2 2025 - DUE 22
September 2025
Question 1
1.1 Provide the full form of the following acronyms. (9) a) SIPOC b) TQM c)
CSF d) KPI e) EFQM f) CMMI g) BPR h) DMAIC i) SPC
1.2 Compare and contrast the three quality gurus, Deming, Crosby, and
Juran in terms of their views on the following: (9) Attribute Deming Crosby
Duran Definition of quality Teamwork Cost of quality List and discuss the four
(4) Ps in the Four Ps and Three Cs of TQM. (8) Section B
Question 2
2.1 Briefly examine the purpose or benefits of benchmarking. (6)
MNO2609/Assignment Semester 2/2025
2.2 Briefly discuss employee empowerment (8)
2.3 List and discus the 5 stages of 5S methodology (10)
✅ Question 1
1.1 Provide the full form of the following acronyms. (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
b) TQM – Total Quality Management
c) CSF – Critical Success Factors
d) KPI – Key Performance Indicators
e) EFQM – European Foundation for Quality Management
f) CMMI – Capability Maturity Model Integration
g) BPR – Business Process Reengineering
h) DMAIC – Define, Measure, Analyze, Improve, Control
i) SPC – Statistical Process Control
