MGMT 339 - EXAM #2 QUESTIONS WITH
100% CORRECT ANSWERS | LATEST
VERSION 2025/2026.
A c-chart - ANS A company is interested in monitoring the number of scratches on Plexiglass
panels. The appropriate control chart to use would be:
an x-bar chart. - ANS A company is interested in monitoring the average time it takes to
serve its customers. An appropriate control chart would be:
an R-chart - ANS A company is interested in monitoring the variability in the weight of the
fertilizer bags it produces. An appropriate control chart would be:
an appraisal cost - ANS A cost that is incurred if some aspect of a service must be performed
again is called a(n):
material cost of a piece of stock metal that has had too large a hole drilled in it. - ANS A
prime example of an internal failure cost is the:
an external failure cost - ANS A professor, dissatisfied with a product he's purchased, bad
mouths the product to his class, resulting in decreased market share (since the students believe
everything he tells them). The manufacturer suffers:
Common causes - ANS ________ of variation are the purely random, unidentifiable sources
of variation that are unavoidable with the current process.
1 | Page @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, seeks to make never ending improvements - ANS Continuous improvement is a philosophy
that:
Cost of quality - ANS ________ refers to how well the product or service performs its
intended purpose.
External failure - ANS ________ costs arise when a defect is discovered after the customer
has received the product or service.
accept the entire lot of incoming materials. - ANS In acceptance sampling, when the random
sample passes the buyer's incoming test (low number of defects found), the next action taken is
to:
control charts - ANS In Statistical Process Control, ________ are used to detect defects and
determine if the process has deviated from design specifications.
prevention costs - ANS Improving quality seems to be a strategic weapon in gaining market
share. However, improving quality entails allocation of resources and effort. As greater effort is
expended to stop defects before they occur, which one of the following costs increases?
ISO 9001:2008 - ANS ________ is the international standard governing documentation of a
quality program.
ISO 14000:2004 - ANS ________ is the international standard governing environmental
management.
a process is in statistical control. - ANS Process capability can be addressed when:
Out of control when it is in control - ANS Regarding control charts, a type l error refers to
concluding that the process is:
2 | Page @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
100% CORRECT ANSWERS | LATEST
VERSION 2025/2026.
A c-chart - ANS A company is interested in monitoring the number of scratches on Plexiglass
panels. The appropriate control chart to use would be:
an x-bar chart. - ANS A company is interested in monitoring the average time it takes to
serve its customers. An appropriate control chart would be:
an R-chart - ANS A company is interested in monitoring the variability in the weight of the
fertilizer bags it produces. An appropriate control chart would be:
an appraisal cost - ANS A cost that is incurred if some aspect of a service must be performed
again is called a(n):
material cost of a piece of stock metal that has had too large a hole drilled in it. - ANS A
prime example of an internal failure cost is the:
an external failure cost - ANS A professor, dissatisfied with a product he's purchased, bad
mouths the product to his class, resulting in decreased market share (since the students believe
everything he tells them). The manufacturer suffers:
Common causes - ANS ________ of variation are the purely random, unidentifiable sources
of variation that are unavoidable with the current process.
1 | Page @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, seeks to make never ending improvements - ANS Continuous improvement is a philosophy
that:
Cost of quality - ANS ________ refers to how well the product or service performs its
intended purpose.
External failure - ANS ________ costs arise when a defect is discovered after the customer
has received the product or service.
accept the entire lot of incoming materials. - ANS In acceptance sampling, when the random
sample passes the buyer's incoming test (low number of defects found), the next action taken is
to:
control charts - ANS In Statistical Process Control, ________ are used to detect defects and
determine if the process has deviated from design specifications.
prevention costs - ANS Improving quality seems to be a strategic weapon in gaining market
share. However, improving quality entails allocation of resources and effort. As greater effort is
expended to stop defects before they occur, which one of the following costs increases?
ISO 9001:2008 - ANS ________ is the international standard governing documentation of a
quality program.
ISO 14000:2004 - ANS ________ is the international standard governing environmental
management.
a process is in statistical control. - ANS Process capability can be addressed when:
Out of control when it is in control - ANS Regarding control charts, a type l error refers to
concluding that the process is:
2 | Page @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
