1 | Page
CEFP Practice Exam Questions and Answers
desired level of maintenance
Ans: prior to scheduling work priorities must be set after assigning
standards regarding the
Use Proper Equipment
Ans: a major way to dramatically reduce the labor required for grounds
maintenance procedures is to
20%
Ans: what is the ideal percentage of staffing desired for a project and
relief crew
the materials amounts exceed certain threshold limits
Ans: the presence of some materials can require continuous reporting if
polychlorinated biphenyls
Ans: what commonly used insulating material in transformers has been
discontinued because it is a hazardous material
custodial services
Ans: a campus just completed construction of a new 100,000 gross
square feet classroom facility, but adequate plant operations and
maintenance funds are not received to keep the building operating at
requested levels. where should the majority of funds be directed
execute an auditing/bench marking exercise to determine the
current level of service
Ans: several complaints have been received from faculty deans
regarding the cleanliness in their areas. what is the most effective
systemic course of action
© 2025 All rights reserved
, 2 | Page
evaluate and rank projects
Ans: a campus has been updating its facility renewal program. what is
the final step in the process
they have the same powers and limitations of an ordinary citizen
Ans: in law violation situations, which statement is true for non
commissioned security officers
know and understand the needs of the customer
Ans: what goal should an educational facilities professional set for
employees to improve customer service
Facilities Condition Index=
Ans: Deferred Maintenance Backlog divided by Cost Replacement Value
Cost Replacement Value=
Ans: Gross Square Foot x Replacement Cost
Building Renewal
Ans:
Total Cost of Ownership (TCO)
Ans:
what is the best method for assessing the current facilities
management culture on campus
Ans: conduct a culture climate survey
what is the best method for assessing current customer
satisfaction
Ans: conduct a customer satisfaction survey for key service users
which appa tool or educational program would you use for the
quickest and most immediate benefit to access your organization
© 2025 All rights reserved
, 3 | Page
Ans: fmep facilities management evaluation program
expectations from the executive administration are high, with
little tolerance for a slow approach. which statement supports
these desires
Ans: set expectations and require results
what is the most effective method for dealing with your facilities
management direct reports
Ans: begin to build trust and seek advice while assessing skills,
knowledge, and abilities
what would represent the best technique to provide facilities
management with the data necessary to begin the journey for
continuous improvement
Ans: participate in a comprehensive facilities performance indicators fpi
survey and report for bench marking the data
the educational sector represents
Ans: -over 4,000 colleges and universities in the united states
-nearly 18 million students
-a 300 billion enterprise
educational facilities statistics indicate that
Ans: the median age of a building is between 40 and 45 years old
the best method of dealing with declining resources in
educational facilities is to
Ans: develop long term strategies incorporating total cost of ownership
principles
managing the impact of changing technologies requires
© 2025 All rights reserved
, 4 | Page
Ans: gathering and analyzing data to make solid and consistent business
decisions
change management begins with identifying the need to change
the organization and
Ans: having the willingness to honestly examine every aspect of the
organization
implementing change within educational facilities is often difficult
but not impossible . according to w edwards deming, quality
leadership starts with the customer and a focus on
Ans: management by results and obsession with quality
business process improvement (bpi) is a systematic approach to
help organizations optimize their underlying processes and to
achieve efficient results best by
Ans: -defining the organizations strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals
leadership in educational facilities management is critical. three
fundamental areas incorporate setting the direction, building the
management team, and
Ans: hiring the proper staff
the nature of a leaders job for the facility professional is to show
the way, influence, guide, and
Ans: direct or command
organizations behavior is the study and application of how
people, individuals, and groups act in organizations and can
significantly influence
Ans: decisions about organization design
© 2025 All rights reserved
CEFP Practice Exam Questions and Answers
desired level of maintenance
Ans: prior to scheduling work priorities must be set after assigning
standards regarding the
Use Proper Equipment
Ans: a major way to dramatically reduce the labor required for grounds
maintenance procedures is to
20%
Ans: what is the ideal percentage of staffing desired for a project and
relief crew
the materials amounts exceed certain threshold limits
Ans: the presence of some materials can require continuous reporting if
polychlorinated biphenyls
Ans: what commonly used insulating material in transformers has been
discontinued because it is a hazardous material
custodial services
Ans: a campus just completed construction of a new 100,000 gross
square feet classroom facility, but adequate plant operations and
maintenance funds are not received to keep the building operating at
requested levels. where should the majority of funds be directed
execute an auditing/bench marking exercise to determine the
current level of service
Ans: several complaints have been received from faculty deans
regarding the cleanliness in their areas. what is the most effective
systemic course of action
© 2025 All rights reserved
, 2 | Page
evaluate and rank projects
Ans: a campus has been updating its facility renewal program. what is
the final step in the process
they have the same powers and limitations of an ordinary citizen
Ans: in law violation situations, which statement is true for non
commissioned security officers
know and understand the needs of the customer
Ans: what goal should an educational facilities professional set for
employees to improve customer service
Facilities Condition Index=
Ans: Deferred Maintenance Backlog divided by Cost Replacement Value
Cost Replacement Value=
Ans: Gross Square Foot x Replacement Cost
Building Renewal
Ans:
Total Cost of Ownership (TCO)
Ans:
what is the best method for assessing the current facilities
management culture on campus
Ans: conduct a culture climate survey
what is the best method for assessing current customer
satisfaction
Ans: conduct a customer satisfaction survey for key service users
which appa tool or educational program would you use for the
quickest and most immediate benefit to access your organization
© 2025 All rights reserved
, 3 | Page
Ans: fmep facilities management evaluation program
expectations from the executive administration are high, with
little tolerance for a slow approach. which statement supports
these desires
Ans: set expectations and require results
what is the most effective method for dealing with your facilities
management direct reports
Ans: begin to build trust and seek advice while assessing skills,
knowledge, and abilities
what would represent the best technique to provide facilities
management with the data necessary to begin the journey for
continuous improvement
Ans: participate in a comprehensive facilities performance indicators fpi
survey and report for bench marking the data
the educational sector represents
Ans: -over 4,000 colleges and universities in the united states
-nearly 18 million students
-a 300 billion enterprise
educational facilities statistics indicate that
Ans: the median age of a building is between 40 and 45 years old
the best method of dealing with declining resources in
educational facilities is to
Ans: develop long term strategies incorporating total cost of ownership
principles
managing the impact of changing technologies requires
© 2025 All rights reserved
, 4 | Page
Ans: gathering and analyzing data to make solid and consistent business
decisions
change management begins with identifying the need to change
the organization and
Ans: having the willingness to honestly examine every aspect of the
organization
implementing change within educational facilities is often difficult
but not impossible . according to w edwards deming, quality
leadership starts with the customer and a focus on
Ans: management by results and obsession with quality
business process improvement (bpi) is a systematic approach to
help organizations optimize their underlying processes and to
achieve efficient results best by
Ans: -defining the organizations strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals
leadership in educational facilities management is critical. three
fundamental areas incorporate setting the direction, building the
management team, and
Ans: hiring the proper staff
the nature of a leaders job for the facility professional is to show
the way, influence, guide, and
Ans: direct or command
organizations behavior is the study and application of how
people, individuals, and groups act in organizations and can
significantly influence
Ans: decisions about organization design
© 2025 All rights reserved
