CMN 003V
Instrumental communication - answer messages aimed at accomplishing the task at
hand
relational communication - answer messages that shape and reflect the way people
regard one another
identity management - answer Presenting yourself in ways that produce a preferred
image and distinctive sense to self
communication is - answer strategic, irreversible, a process
Encoding - answer choosing certain words or non-verbal methods to send a message
feedback - answer discernable response to a sender's message (verbal/non-verbal)
noise - answer environmental, psyiological, psychological
communication variables - answer richness, speed, control
communication networks - answer patterns of contact created by the flow of messages
among communications through time and space
formal communication channels - answer systems designed by management to dictate
who talks to whom to get a job done. Can use organizational charts
guanxi - answerThe Chinese practice of building networks for social exchange
culture - answerlearned set of shared interpretations about belief, values, and norms
that affect the behaviors of a relatively large ground of people
Co-Cultures (Sub-cultures) - answerbaby boomers, gen x, millenial
individualistic cultures - answerinclined to put themselves first
collectivist cultures - answergroup harmony often takes precedence over the wishes of
the individual
uncertainty avoidance - answera measure of how accepting a culture is of a lack of
predictability
mascline - answerjapan, australia, switzerland, job done, individualistic,
, feminine - answersimilar gender roles, collective, long term orientation
Ethnocentrism - answerBelief in the superiority of one's nation or ethnic group.
intercultural sensitivity - answermindfulness of behaviors that may offend others
communicating across diversity - answerbecome culturally literate
develop constructive attitudes
view diversity as an opportunity
avoid ethnocentrism
stages intercultural sensitivity
faulty assumption - answereffective communication is reliant sender's responsibility
faulty assumption - answerlistening is passive
faulty assumption - answertalking has more advantages
faulty assumption - answerlistening is a natural ability
psychological barriers - answerpreoccupation, message overload, egocentrism,
ethnocentrism, fear of appearing ignorant
Listening Styles - answerrelational listening
analytical listening
task-oriented listening
critical listening
relationship listening - answerListening to support another person or to understand how
another person thinks, feels, or perceives some situation, event, or other phenomenon.
analytical listening - answerlistening in which the primary goal is to fully understand the
message, prior to any evaluation
task orientated listening - answera listening style that is primarily concerned with
accomplishing the task at hand
critical listening - answerlistening to evaluate a message for purposes of accepting or
rejecting it
mindless listening - answerreact automatically, routinely w/o mental investment
listening to understand - answerwithhold judgment, talk and interrupt less, ask
questions, paraphrase, attend to nonverbal cues, and take notes.
Instrumental communication - answer messages aimed at accomplishing the task at
hand
relational communication - answer messages that shape and reflect the way people
regard one another
identity management - answer Presenting yourself in ways that produce a preferred
image and distinctive sense to self
communication is - answer strategic, irreversible, a process
Encoding - answer choosing certain words or non-verbal methods to send a message
feedback - answer discernable response to a sender's message (verbal/non-verbal)
noise - answer environmental, psyiological, psychological
communication variables - answer richness, speed, control
communication networks - answer patterns of contact created by the flow of messages
among communications through time and space
formal communication channels - answer systems designed by management to dictate
who talks to whom to get a job done. Can use organizational charts
guanxi - answerThe Chinese practice of building networks for social exchange
culture - answerlearned set of shared interpretations about belief, values, and norms
that affect the behaviors of a relatively large ground of people
Co-Cultures (Sub-cultures) - answerbaby boomers, gen x, millenial
individualistic cultures - answerinclined to put themselves first
collectivist cultures - answergroup harmony often takes precedence over the wishes of
the individual
uncertainty avoidance - answera measure of how accepting a culture is of a lack of
predictability
mascline - answerjapan, australia, switzerland, job done, individualistic,
, feminine - answersimilar gender roles, collective, long term orientation
Ethnocentrism - answerBelief in the superiority of one's nation or ethnic group.
intercultural sensitivity - answermindfulness of behaviors that may offend others
communicating across diversity - answerbecome culturally literate
develop constructive attitudes
view diversity as an opportunity
avoid ethnocentrism
stages intercultural sensitivity
faulty assumption - answereffective communication is reliant sender's responsibility
faulty assumption - answerlistening is passive
faulty assumption - answertalking has more advantages
faulty assumption - answerlistening is a natural ability
psychological barriers - answerpreoccupation, message overload, egocentrism,
ethnocentrism, fear of appearing ignorant
Listening Styles - answerrelational listening
analytical listening
task-oriented listening
critical listening
relationship listening - answerListening to support another person or to understand how
another person thinks, feels, or perceives some situation, event, or other phenomenon.
analytical listening - answerlistening in which the primary goal is to fully understand the
message, prior to any evaluation
task orientated listening - answera listening style that is primarily concerned with
accomplishing the task at hand
critical listening - answerlistening to evaluate a message for purposes of accepting or
rejecting it
mindless listening - answerreact automatically, routinely w/o mental investment
listening to understand - answerwithhold judgment, talk and interrupt less, ask
questions, paraphrase, attend to nonverbal cues, and take notes.
