CMN 003V Exam 1 Key Terms 2025
Active listening - answer a person's willingness and ability to hear and understand
channel - answer a type of pathway for a message
cognitive complexity - answer the ability to consider a variety of explanations and
understand a given situation in multiple ways
communication competence - answer the ability to communicate in ways that are
effective and appropriate in a given situation
content dimension - answer literal information that is communicated by a message
context - answer physical and psychological environment in which your message is
communicated
decode - answer to interpret a message
downward communication - answer communication that flows from superiors to
subordinates
dynamic - answerconstantly changing and evolving
emotional intelligence - answerthe ability to perceive and accurately express emotions,
to use emotions to facilitate thought, to understand emotions, and to manage emotions
for emotional growth
empathy - answerthe ability to understand other people's thoughts and feelings
encode - answerto put an idea into the form of language or a nonverbal behavior
emotional quotient - answera person's level of emotional intelligence
ethics - answerprinciples that guide us in judging whether. something is morally right or
wrong
explicit rules - answerrules that have been clearly articulated
feedback - answera receiver's various verbal and nonverbal reactions to a message
, formal professional networks - answerprofessional relationships that have clear lines of
authority and reporting structures, standard sets of responsibilities, and require
accountabillity
formality - answerprotocols, rules, structure, and politeness
implicit rules - answerrules that almost everyone in a certain social group knows and
follows, even though no one has formally articulated them
informal communication - answercommunication that is less bound by protocols, rules,
structure, and politeness
informal professional networks - answervoluntary professional connections
language - answera structured system of symbols used for communicating meaning
lateral communication - answercommunication among peers / colleagues of equal
positions
message - answerverbal and / or nonverbal behaviors to which people give meaning
metacommunication - answercommunication about communication
noise - answeranything that interferes with a receiver's ability to understand your
message (physical, psychological, physiological)
nonverbal communication - answerbehaviors and characteristics that convey meaning
without the use of words
post-trust era - answerthe public overwhelmingly views businesses as operating against
the public's best interests, and the majority of employees view their leaders and
colleagues skeptically
rapport - answera sense of harmony, goodwill, and caring among people
receiver - answerthe person who decodes a message
relational dimension - answersignals about the nature of the relationship in which they're
shared
self-monitoring - answerbeing aware of your own behavior and its effects on others
sender - answerthe source of a message, the person who encodes it
symbol - answera representation of an idea
Active listening - answer a person's willingness and ability to hear and understand
channel - answer a type of pathway for a message
cognitive complexity - answer the ability to consider a variety of explanations and
understand a given situation in multiple ways
communication competence - answer the ability to communicate in ways that are
effective and appropriate in a given situation
content dimension - answer literal information that is communicated by a message
context - answer physical and psychological environment in which your message is
communicated
decode - answer to interpret a message
downward communication - answer communication that flows from superiors to
subordinates
dynamic - answerconstantly changing and evolving
emotional intelligence - answerthe ability to perceive and accurately express emotions,
to use emotions to facilitate thought, to understand emotions, and to manage emotions
for emotional growth
empathy - answerthe ability to understand other people's thoughts and feelings
encode - answerto put an idea into the form of language or a nonverbal behavior
emotional quotient - answera person's level of emotional intelligence
ethics - answerprinciples that guide us in judging whether. something is morally right or
wrong
explicit rules - answerrules that have been clearly articulated
feedback - answera receiver's various verbal and nonverbal reactions to a message
, formal professional networks - answerprofessional relationships that have clear lines of
authority and reporting structures, standard sets of responsibilities, and require
accountabillity
formality - answerprotocols, rules, structure, and politeness
implicit rules - answerrules that almost everyone in a certain social group knows and
follows, even though no one has formally articulated them
informal communication - answercommunication that is less bound by protocols, rules,
structure, and politeness
informal professional networks - answervoluntary professional connections
language - answera structured system of symbols used for communicating meaning
lateral communication - answercommunication among peers / colleagues of equal
positions
message - answerverbal and / or nonverbal behaviors to which people give meaning
metacommunication - answercommunication about communication
noise - answeranything that interferes with a receiver's ability to understand your
message (physical, psychological, physiological)
nonverbal communication - answerbehaviors and characteristics that convey meaning
without the use of words
post-trust era - answerthe public overwhelmingly views businesses as operating against
the public's best interests, and the majority of employees view their leaders and
colleagues skeptically
rapport - answera sense of harmony, goodwill, and caring among people
receiver - answerthe person who decodes a message
relational dimension - answersignals about the nature of the relationship in which they're
shared
self-monitoring - answerbeing aware of your own behavior and its effects on others
sender - answerthe source of a message, the person who encodes it
symbol - answera representation of an idea
