CMN 003V EXAM #1
Active listening - answer a person's willingness and ability to hear and understand
Channel - answer the means by which a message is communicated; a type of pathway
Cognitive complexity - answerability to consider a variety of explanations and
understand a given situation in multiple ways
Communication competence - answer the ability to communicate in ways that are
effective and appropriate in a given situation
content dimension - answer Consists of the literal information being communicated by
the message
ex: "The printers out of paper" → there is no paper in the printer
Context – answer the physical and psychological environment in which you message is
communicated
decode - answer interpreting a message
downward communication - answer superiors to subordinates
dynamic - answer constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
emotional intelligence - answerability to understand, express, and manage emotions,
and to use emotion to facilitate thought
empathy - answerskill at identifying and feeling what others around you are feeling
encode - answerput idea into the form of language/behavior that your receiver
understands
Emotional Quotient (EQ) - answera person's level of emotional intelligence
ethics - answerguides us in judging whether something is morally right or wrong
explicit rules - answersomeone has clearly articulated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
, feedback - answera receivers various verbal and nonvberal reactions to a message
formal professional networks - answergenerally have clear lines of authority and
reporting structures, shoulder standard sets of responsibilities, and require
accountability to other network members
formality - answerceremonious quality; ceremonious adherence to rules; something
done just for form's sake;
Ex. mere formality
implicit rules - answerrules that almost everyone in a certain social group knows and
follows even though no one has formally expressed them
ex: having unspoken rule not to talk about salary
informal professional networks - answerconsist of voluntarily professional connections
(friendships w coworkers) rather than formal reporting structures
language - answerstructured system of symbols used for communicating meaning
lateral (horizontal) communication - answeramong peers/colleagues with relatively
equal positions
message - answerverbal/nonverbal behaviors to which people give meaning
Metacommunication - answercommunication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - answeranything that interferes with a receivers ability to understand the
message; physical, psychological, physiological
nonverbal communication - answerincludes behaviors and characteristics that convey
meaning without the use of words
post-trust era - answerpeople view businesses as operating against the public's best
interest and employees view leaders and colleagues skeptically
rapport - answersense of harmony, goodwill, and caring among ppl
receiver - answerperson who will decode the message
relational dimension - answermany messages carry signals about the nature of the
relationship in which they are shared
ex: You could interpret someone telling you the printer is out of paper as them being
irritated because you didn't replace the paper
Active listening - answer a person's willingness and ability to hear and understand
Channel - answer the means by which a message is communicated; a type of pathway
Cognitive complexity - answerability to consider a variety of explanations and
understand a given situation in multiple ways
Communication competence - answer the ability to communicate in ways that are
effective and appropriate in a given situation
content dimension - answer Consists of the literal information being communicated by
the message
ex: "The printers out of paper" → there is no paper in the printer
Context – answer the physical and psychological environment in which you message is
communicated
decode - answer interpreting a message
downward communication - answer superiors to subordinates
dynamic - answer constantly changing and evolving as ppl send, receive, and interpret
messages from multiple sources
emotional intelligence - answerability to understand, express, and manage emotions,
and to use emotion to facilitate thought
empathy - answerskill at identifying and feeling what others around you are feeling
encode - answerput idea into the form of language/behavior that your receiver
understands
Emotional Quotient (EQ) - answera person's level of emotional intelligence
ethics - answerguides us in judging whether something is morally right or wrong
explicit rules - answersomeone has clearly articulated these as direct expectations for
communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies with anyone outside
company
, feedback - answera receivers various verbal and nonvberal reactions to a message
formal professional networks - answergenerally have clear lines of authority and
reporting structures, shoulder standard sets of responsibilities, and require
accountability to other network members
formality - answerceremonious quality; ceremonious adherence to rules; something
done just for form's sake;
Ex. mere formality
implicit rules - answerrules that almost everyone in a certain social group knows and
follows even though no one has formally expressed them
ex: having unspoken rule not to talk about salary
informal professional networks - answerconsist of voluntarily professional connections
(friendships w coworkers) rather than formal reporting structures
language - answerstructured system of symbols used for communicating meaning
lateral (horizontal) communication - answeramong peers/colleagues with relatively
equal positions
message - answerverbal/nonverbal behaviors to which people give meaning
Metacommunication - answercommunication about communication; used to avoid
misunderstanding and provide listeners with clarity
ex: "Let me tell you what i think"
"Don't take this the wrong way"
noise - answeranything that interferes with a receivers ability to understand the
message; physical, psychological, physiological
nonverbal communication - answerincludes behaviors and characteristics that convey
meaning without the use of words
post-trust era - answerpeople view businesses as operating against the public's best
interest and employees view leaders and colleagues skeptically
rapport - answersense of harmony, goodwill, and caring among ppl
receiver - answerperson who will decode the message
relational dimension - answermany messages carry signals about the nature of the
relationship in which they are shared
ex: You could interpret someone telling you the printer is out of paper as them being
irritated because you didn't replace the paper
