CMN 003V - UC Davis. Midterm 1
Active listening - answer a person's willingness and ability to hear and understand
channel - answera type of pathway to communicate
cognitive complexity - answer the ability to consider a variety of explanations and
understand a given situation in multiple ways
communication competence - answer the ability to communicate in ways that are
effective and appropriate in a given situation
content dimension – answer consists of the literal information being communicated by
the message
context - answer the physical or psychological environment in which your message is
communicated
decode - answer to interpret or give meaning to a message
downward communication - answer flows from superiors to subordinates
dynamic - answer constantly changing and evolving as people send, receive, and
interpret messages from multiple sources
emotional intelligence - answer a person's ability to "perceive and accurately express
emotions, to use emotion to facilitate thought, to understand emotions, and to manage
emotions for emotional growth
empathy - answerthe ability to be "other-oriented" and understand other people's
thoughts and feelings
encode - answerto put the idea into the form of language or nonverbal behavior that
others can understand
EQ (emotion quotient) - answera person's ability to perceive and accurately express
emotions, to use emotion to facilitate thought, to understand emotions and to manage
emotions for emotional growth
ethics - answerjudging whether something is morally right or wrong
explicit rules - answerrules that have been clearly articulated
, feedback - answera receiver's various verbal and nonverbal reactions to a message
formal professional networks - answerprofessional relationships that have clear lines of
authority and reporting structures, shoulder standard sets of responsibilities and require
accountability to other members of the network
formailty - answerassociated with protocols, rules, structure, and politeness
implicit rules - answerrules that almost everyone in a certain social group knows and
follows, even though no one has formally articulated them
informal communication - answercommunication less bound by protocols, rules,
structure, and politeness
informal professional networks - answerConsist of voluntary professional connections-
such as friendships we form with co-workers-rather than formal reporting structures
language - answera structured of symbols used for communicating meaning
lateral (horizontal) communication - answercommunication among peers or colleagues
with relatively equal positions in the organization
message - answerverbal and nonverbal behaviors to which people give meaning
metacommunication - answercommunication about communication
noise - answeranything that interferes with a receiver's ability to understand your
message
nonverbal communication - answerbehaviors and characteristics that convey meaning
without the use of words
post-trust era - answerPeople overwhelmingly view businesses as operating against the
public's best interests, and the majority of employees view their leaders and colleagues
skeptically
rapport - answerA sense of harmony, goodwill, and caring among people
receiver - answerthe person who will decode or interpret a message
relational dimension - answermessages that carry symbols about the nature of the
relationship
self-monitoring - answerPaying attention to the way they look, sound and act in social
situations
Active listening - answer a person's willingness and ability to hear and understand
channel - answera type of pathway to communicate
cognitive complexity - answer the ability to consider a variety of explanations and
understand a given situation in multiple ways
communication competence - answer the ability to communicate in ways that are
effective and appropriate in a given situation
content dimension – answer consists of the literal information being communicated by
the message
context - answer the physical or psychological environment in which your message is
communicated
decode - answer to interpret or give meaning to a message
downward communication - answer flows from superiors to subordinates
dynamic - answer constantly changing and evolving as people send, receive, and
interpret messages from multiple sources
emotional intelligence - answer a person's ability to "perceive and accurately express
emotions, to use emotion to facilitate thought, to understand emotions, and to manage
emotions for emotional growth
empathy - answerthe ability to be "other-oriented" and understand other people's
thoughts and feelings
encode - answerto put the idea into the form of language or nonverbal behavior that
others can understand
EQ (emotion quotient) - answera person's ability to perceive and accurately express
emotions, to use emotion to facilitate thought, to understand emotions and to manage
emotions for emotional growth
ethics - answerjudging whether something is morally right or wrong
explicit rules - answerrules that have been clearly articulated
, feedback - answera receiver's various verbal and nonverbal reactions to a message
formal professional networks - answerprofessional relationships that have clear lines of
authority and reporting structures, shoulder standard sets of responsibilities and require
accountability to other members of the network
formailty - answerassociated with protocols, rules, structure, and politeness
implicit rules - answerrules that almost everyone in a certain social group knows and
follows, even though no one has formally articulated them
informal communication - answercommunication less bound by protocols, rules,
structure, and politeness
informal professional networks - answerConsist of voluntary professional connections-
such as friendships we form with co-workers-rather than formal reporting structures
language - answera structured of symbols used for communicating meaning
lateral (horizontal) communication - answercommunication among peers or colleagues
with relatively equal positions in the organization
message - answerverbal and nonverbal behaviors to which people give meaning
metacommunication - answercommunication about communication
noise - answeranything that interferes with a receiver's ability to understand your
message
nonverbal communication - answerbehaviors and characteristics that convey meaning
without the use of words
post-trust era - answerPeople overwhelmingly view businesses as operating against the
public's best interests, and the majority of employees view their leaders and colleagues
skeptically
rapport - answerA sense of harmony, goodwill, and caring among people
receiver - answerthe person who will decode or interpret a message
relational dimension - answermessages that carry symbols about the nature of the
relationship
self-monitoring - answerPaying attention to the way they look, sound and act in social
situations
