Chapter 24 Communication-Fundamentals of Nursing

Chapter 24: Communication
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MULTIPLE CHOICE ra




1. Which characteristic tends to make a nursing attendant the best communicators with hospi
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tal client s?
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a. Effective psychomotor skills ra ra




b. Developed critical thinking skills ra ra ra




c. An interest in different kinds of people
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d. Ability to maintain perceptual biases ar ra ra ra




ACCURATE ar



ANSWER:-B
Nursing attendant s who develop critical thinking skills make the best communicators. Just lik
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ing people does not make an effective communicator because it is important to apply critical thi
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nking standards to ensure sound effective communication. Just learning psychomotor skills doe
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s not ensure that the nursing attendant will use those techniques, and communication involves
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more than psychomotor skills. Critical thinking helps the nursing attendant overcome percept
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ual biases or human tendencies that interfere with accurately perceiving and interpreting messa
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ges from others.ra ra



Nursing attendant s who maintain perceptual biases do not make good communicators.
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DIF:Understand (comprehension) ra



OBJ:Identify ways to apply critical thinking and clinical judgment to the communication process.
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TOP:Communication and Documentation MSC: Psychosocial Integrity ra ra ra ra




2.
A nursing attendant believes that the nursing attendant hospital client relationship is a
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partnership and that both are equal participants. Which ra ra ra ra ra ra ra ra



term should the nursing attendant use to describe this belief? a. Critical thinking
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b. Authentic
c. Mutuality
d. Attend
ACCURATE ar



ANSWER:-C
Effective interpersonal communication requires a sense of mutuality, a belief that the n
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ursing attendant hospital client relationship is a partnership and that both are equal partici
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pants. Critic ra



al thinking in nursing, based on established standards of nursing care and ethical standar
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ds, promotes effective communication and uses standards such as humility, selfconfidence,
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independent attitude, and fairness. To be authentic (oneself) and to respond appropriately t
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o the other person are important for interpersonal relationships but do not mean mutuality.
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Attending is giving all of your attention to the hospital client .
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DIF:Understand (comprehension) ra



OBJ:Incorporate features of a helping relationship when interacting with hospital ra ra ra ra ra ra ra ra ra ar



client s. TOP:Caring MSC: Management of Care
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,3. A nursing attendant wants to present information about flu immunizations to the olde
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r adults in the community. Which type of communication should the nursing attenda
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nt use? ra




a. Public
b. Small group ra




c. Interpersonal

, d. Intrapersonal
ACCURATE ANSWER:-A ra



Public communication is interaction with an audience. Nursing attendant s have opportuniti
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es to speak with groups of consumers about healthrelated topics, present scholarly work to co
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lleagues at conferences, or lead classroom discussra ra ra ra ra ra



ions with peers or students. When nursing attendant s work on committees or participate in
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hospital client
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care conferences, they use a small group communication process. Interperso
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nal communication is one-
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onone interaction between a nursing attendant and another person that often occurs face to fa
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c e.
Intrapersonal communication is a powerful form of communication that you use as a professio ra ra ra ra ra ra ra ra ra ra ra ra ar



nal nursing attendant . This level of communication is also called self-talk.
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DIF:Apply (application) ra



OBJ:Use the five levels of communication with hospital client s. TOP:Comm
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unication and Documentation ra ra



MSC: Health Promotion and Maintenance
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4. A nursing attendant is engaged in therapeutic communication with a hospital client
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. Which technique will the nursing attendant use to ensure effective communication
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?
a. Interpersonal communication to change negative self-talk to positive self-talk ra ra ra ra ra ra ra ra




b. Small group communication to present information to an audience of children
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c. Electronic communication to communicate with the health care provider ra ra ra ra ra ra ra ra




d. Intrapersonal communication to build strong teams ra ra ra ra ra




ACCURATE ANSWER:-C ra



Electronic communication is the use of technology to create ongoing relationships with h
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ospital client s and their health care team. Secure messaging provides an opportunity for fr
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equent and timely communication with a hospital client ’s physician or nursing attendant
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via a hospital client portal.
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Intrapersonal communication is self-talk. Interpersonal communication is one- ra ra ra ra ra ra ra



onone interaction between a nursing attendant and another person that often occurs face to fa
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ce. Public communication is used to present information to an audience. Small group comm
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unication is interaction that occurs when a small number of persons meet. When nursing at
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tendant s work on committees or participate in hospital client care conferences, they use a sm
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all group communication process.
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DIF:Analyze (analysis) ra



OBJ:Use the five levels of communication with hospital client s.
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TOP:Communication and Documentation ra ra MSC: Management of Care ra ra ra




5. A nursing attendant is standing beside the hospital client ’s bed and the following ex
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change occurs. ar




Nursing attendant : How are you doing? ra ra ra ra ra ra




Hospital client : I don’t feel good. ra ra ra ra ra ra



Which element will be identified as feedback?
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a. Nursing attendant ra




b. Hospital client ra




c. How are you doing? ra ra ra