HFT 2254 Exam Questions With Complete Solutions
-A goal of no guest-related complaints established after guest
service processes are implemented is referred to as
- positive reinforcement
- zero defects
- mission statement
- corporate culture Correct Answer zero defects
"Farm-to-fork" or "Farm-to-table" trends are driven by concerns
about personal health and
product variety.
menu item expansion.
product cost.
environmental sustainability. Correct Answer environmental
sustainability.
A caller to a hotel's front desk asks if a specific guest is staying
in the hotel. The desk agent answering the call should
-provide no information about the guest.
-ask about the caller's ask about the caller's relationship to the
guest.relationship to the guest.
-provide the guest's name and room number only.
-confirm only if the guest is or is not staying in the hotel.
Correct Answer provide no information about the guest.
A career ladder can be used to encourage employees to consider
a long-term career in the hospitality industry
,T/F Correct Answer True
A chain is also known as a brand or a flag
T/F Correct Answer True
A concierge provides a hotel's guests with
-information.
-in-room services.
-payment options.
-luggage assistance. Correct Answer information
A guests' perception of the relationship between what was paid
for a hospitality product or service relative to what was received
for the payment is called
- value
- service
- quality
- moment of truth Correct Answer value
A hotel F&B Director is committed to a "farm-to-fork"
purchasing philosophy. This F&B Director would likely
purchase many
-convenience items.
-locally sourced items.
-organic items.
-pre-prepared items. Correct Answer locally sourced items
,A hotel guest's charges should be posted to that guest's
-folio.
-registration card.
-reservation data field.
-frequent guest account. Correct Answer folio
A hotel has 500 rooms available for sale. For Monday night the
hotel's occupancy forecast is 50%. What is the number of rooms
the hotel has available to sell for Monday night?
-100
-200
-250
-300 Correct Answer 250
a hotel revenue manager seeks to keep her room rates 10%
above the rates charged by similar hotels in her market area.
Which pricing strategy is this revenue manager utilizing?
- prestige pricing
- discount pricing
- competitive pricing
- follow the leader pricing Correct Answer prestige pricing
A hotel's emergency plan should be kept simple because
- it will be implemented in a time of heightened stress
- a review of it by the courts will be undertaken if the hotel is
charged with negligence
, - emergency plans are costly to produce
- it must be read and understood by all employees Correct
Answer it will be implemented in a time of heightened stress
A hotel's sales and marketing committee is one example of
-web-based marketing activities
- social media oriented activities
- on property marketing activities
- franchisor based marketing activities Correct Answer on
property marketing activities
A management company has secured a contract to operate a
branded hotel. Who will typically employ the hotel's GM in this
situation?
The hotel owner
The brand managers
The hotel's franchisor
The management company Correct Answer The management
company
A manager works for a management company as the GM of a
large full-service franchised hotel. Who will most affect the
advancement opportunities given to this GM?
The hotel's owner
The management company
The hotel's brand managers
The hotel's franchise services director Correct Answer The
management company
-A goal of no guest-related complaints established after guest
service processes are implemented is referred to as
- positive reinforcement
- zero defects
- mission statement
- corporate culture Correct Answer zero defects
"Farm-to-fork" or "Farm-to-table" trends are driven by concerns
about personal health and
product variety.
menu item expansion.
product cost.
environmental sustainability. Correct Answer environmental
sustainability.
A caller to a hotel's front desk asks if a specific guest is staying
in the hotel. The desk agent answering the call should
-provide no information about the guest.
-ask about the caller's ask about the caller's relationship to the
guest.relationship to the guest.
-provide the guest's name and room number only.
-confirm only if the guest is or is not staying in the hotel.
Correct Answer provide no information about the guest.
A career ladder can be used to encourage employees to consider
a long-term career in the hospitality industry
,T/F Correct Answer True
A chain is also known as a brand or a flag
T/F Correct Answer True
A concierge provides a hotel's guests with
-information.
-in-room services.
-payment options.
-luggage assistance. Correct Answer information
A guests' perception of the relationship between what was paid
for a hospitality product or service relative to what was received
for the payment is called
- value
- service
- quality
- moment of truth Correct Answer value
A hotel F&B Director is committed to a "farm-to-fork"
purchasing philosophy. This F&B Director would likely
purchase many
-convenience items.
-locally sourced items.
-organic items.
-pre-prepared items. Correct Answer locally sourced items
,A hotel guest's charges should be posted to that guest's
-folio.
-registration card.
-reservation data field.
-frequent guest account. Correct Answer folio
A hotel has 500 rooms available for sale. For Monday night the
hotel's occupancy forecast is 50%. What is the number of rooms
the hotel has available to sell for Monday night?
-100
-200
-250
-300 Correct Answer 250
a hotel revenue manager seeks to keep her room rates 10%
above the rates charged by similar hotels in her market area.
Which pricing strategy is this revenue manager utilizing?
- prestige pricing
- discount pricing
- competitive pricing
- follow the leader pricing Correct Answer prestige pricing
A hotel's emergency plan should be kept simple because
- it will be implemented in a time of heightened stress
- a review of it by the courts will be undertaken if the hotel is
charged with negligence
, - emergency plans are costly to produce
- it must be read and understood by all employees Correct
Answer it will be implemented in a time of heightened stress
A hotel's sales and marketing committee is one example of
-web-based marketing activities
- social media oriented activities
- on property marketing activities
- franchisor based marketing activities Correct Answer on
property marketing activities
A management company has secured a contract to operate a
branded hotel. Who will typically employ the hotel's GM in this
situation?
The hotel owner
The brand managers
The hotel's franchisor
The management company Correct Answer The management
company
A manager works for a management company as the GM of a
large full-service franchised hotel. Who will most affect the
advancement opportunities given to this GM?
The hotel's owner
The management company
The hotel's brand managers
The hotel's franchise services director Correct Answer The
management company
