HFT 2254 Exam 2 Questions With Complete Solutions
A guest who makes a room reservation but fails to cancel the
reservation or to arrive at the hotel on the date of the confirmed
reservation Correct Answer No show
A list of tasks that an employee working in a specific position
must be able to effectively perform is called: Correct Answer
Job description
A situation in which the hotel has more guest reservations for
rooms than it has rooms available to lodge those guests Correct
Answer overbooking
A staff member who directs the work of entry level employees
Correct Answer Supervisor
A visual portrayal of the jobs and positions of authority within
an organization is called Correct Answer Organizational chart
An individual whose major task consists of forecasting room
demand so the hotel can maximize RevPar Correct Answer
Revenue manager
at-will employment Correct Answer The employment
relationship that exists when employers can hire any employee
they choose and dismiss an employee with or without cause at
any time. Employees can also elect to work for the employer or
to terminate the relationship anytime they desire to do so.
, attrition Correct Answer The difference between the original
request of group rooms and the actual pickup of a group.
authority Correct Answer The power or right to direct the
activities of others and to enforce compliance
back-up system Correct Answer Redundant hardware and/or
software operated in parallel to the system it serves
black-out dates Correct Answer Specific day(s) when the
hotel is sold out and/or is not accepting normal reservations.
block Correct Answer Rooms reserved exclusively for
members of a specific group.
body language Correct Answer The concept that one
communicates by the way ones arms, hands, and/or legs are
positioned during a conversation or presentation
Bonafide occupational qualifications
(BOQs) Correct Answer The skills and knowledge to perform
a job that are necessary to safely and adequately perform all the
tasks required by the job
booking Correct Answer A confirmed sale, such as a
reservation (individual or group) or an event.
call accounting Correct Answer The system used by a hotel to
document and charge guests for the use of their in-room
telephones.
A guest who makes a room reservation but fails to cancel the
reservation or to arrive at the hotel on the date of the confirmed
reservation Correct Answer No show
A list of tasks that an employee working in a specific position
must be able to effectively perform is called: Correct Answer
Job description
A situation in which the hotel has more guest reservations for
rooms than it has rooms available to lodge those guests Correct
Answer overbooking
A staff member who directs the work of entry level employees
Correct Answer Supervisor
A visual portrayal of the jobs and positions of authority within
an organization is called Correct Answer Organizational chart
An individual whose major task consists of forecasting room
demand so the hotel can maximize RevPar Correct Answer
Revenue manager
at-will employment Correct Answer The employment
relationship that exists when employers can hire any employee
they choose and dismiss an employee with or without cause at
any time. Employees can also elect to work for the employer or
to terminate the relationship anytime they desire to do so.
, attrition Correct Answer The difference between the original
request of group rooms and the actual pickup of a group.
authority Correct Answer The power or right to direct the
activities of others and to enforce compliance
back-up system Correct Answer Redundant hardware and/or
software operated in parallel to the system it serves
black-out dates Correct Answer Specific day(s) when the
hotel is sold out and/or is not accepting normal reservations.
block Correct Answer Rooms reserved exclusively for
members of a specific group.
body language Correct Answer The concept that one
communicates by the way ones arms, hands, and/or legs are
positioned during a conversation or presentation
Bonafide occupational qualifications
(BOQs) Correct Answer The skills and knowledge to perform
a job that are necessary to safely and adequately perform all the
tasks required by the job
booking Correct Answer A confirmed sale, such as a
reservation (individual or group) or an event.
call accounting Correct Answer The system used by a hotel to
document and charge guests for the use of their in-room
telephones.
