FINAL PACE EXAM 1/3 with verified
solutions already passed
E) All of the above statements are true. - correct answer ✔✔ All of the following statements
regarding body language are true except
A) It is ambiguous and difficult to read with perfect accuracy at all times.
B) There are generally agreed-upon interpretations.
C) Interpretations can vary by culture and other established social norms.
D) It is the most powerful contributing factor in the meaning derived from communication.
E) All of the above statements are true.
D) Indirect, meaning they are cautious, introverted and slower-paced - correct answer ✔✔
According to the Platinum Rule, Thinkers and Relaters are both
A) Open, meaning they are expressive
B) Guarded, meaning they are reserved and formal
C) Direct, meaning they are forceful, extroverted and fast-paced
D) Indirect, meaning they are cautious, introverted and slower-paced
E) None of the above
B) The "cc" line - correct answer ✔✔ You're writing an email to Amy and want to include Brian
in the exchange. Brian doesn't need to take action but would appreciate the information as a
courtesy. Where should Brian's email information be added?
A) The "to" line
B) The "cc" line
C) The "bcc" line
D) The body of the email message
,E) The subject line of the email message
C) Your ability to accurately identify and understand the emotions of others - correct answer
✔✔ In regard to emotional intelligence, what is social awareness?
A) Your ability to accurately understand your own emotions
B) Your ability to use self-awareness to positively direct your behavior
C) Your ability to accurately identify and understand the emotions of others
D) Your ability to manage interactions with others successfully
B) It's a flexible skill that can be learned over time - correct answer ✔✔ Which of the following
statements is true regarding emotional intelligence?
A) It's fixed from a relatively early age
B) It's a flexible skill that can be learned over time
C) It measures your ability to learn
D) It is inversely related to IQ
E) You can predict it based on how smart someone is
C) Negotiations are naturally adversarial and antagonistic. - correct answer ✔✔ Which of the
following statements regarding negotiation is untrue?
A) Women are significantly more uncomfortable doing it.
B) Women who fail to negotiate salaries at the start of their careers could leave up to $2 million
on the table.
C) Negotiations are naturally adversarial and antagonistic.
D) Negotiation is defined as a discussion aimed at reaching an agreement.
E) Even a small concession creates good will in the negotiation process.
D) Nodding and mirroring - correct answer ✔✔ Which of the following are examples of non-
verbal active listening tools?
,A) Probing and paraphrasing
B) Reflecting and encouraging
C) Clarifying and mirroring
D) Nodding and mirroring
E) Paraphrasing and reflecting
B) Influencing someone who has authority over you - correct answer ✔✔ Another way to think
of managing up is:
A) Manipulation
B) Influencing someone who has authority over you
C) Pushing yourself on others
D) Disrespecting organizational hierarchy
E) Trying to control others
A) HumorB) Sarcasm - correct answer ✔✔ Intended meaning can often be misunderstood in
writing. Therefore, in the workplace, it is typically advised to avoid written attempts at: (Select
all that apply)
A) Humor
B) Sarcasm
C) Sympathy
D) Excitement
E) All of the above
D) The rhythmic up and down of the voice - correct answer ✔✔ Inflection is defined as
A) The degree of height or depth of a sound
B) The rate at which words are spoken
C) The degree of sound intensity or loudness
, D) The rhythmic up and down of the voice
E) Stress placed upon a specific word or words to underscore importance
A) "The report could use more graphics to help illustrate the information" - correct answer ✔✔
Which of the following statements is an example of prescriptive feedback?
A) "The report could use more graphics to help illustrate the information"
B) "Your presentation lacked substance, but I still found it entertaining"
C) "The group failed to meet the established goals of the project"
D) "You used the wrong checklist, that's why you missed this step"
E) "I don't know why you keep double-booking appointments"
C) Emotional hijacking - correct answer ✔✔ What term refers to instances where emotional
responses overrule logical responses?
A) Healthy emotional expression
B) Emotional baggage
C) Emotional hijacking
D)Emotional intelligence
E) Irrational instigation
B) Let others have their way all the time - correct answer ✔✔ Which of the following is NOT a
healthy way of preventing conflict:
A) Set expectations with others
B) Let others have their way all the time
C) Let minor irritations go
D) Address problems before they are problems
E) Open the lines of communication
solutions already passed
E) All of the above statements are true. - correct answer ✔✔ All of the following statements
regarding body language are true except
A) It is ambiguous and difficult to read with perfect accuracy at all times.
B) There are generally agreed-upon interpretations.
C) Interpretations can vary by culture and other established social norms.
D) It is the most powerful contributing factor in the meaning derived from communication.
E) All of the above statements are true.
D) Indirect, meaning they are cautious, introverted and slower-paced - correct answer ✔✔
According to the Platinum Rule, Thinkers and Relaters are both
A) Open, meaning they are expressive
B) Guarded, meaning they are reserved and formal
C) Direct, meaning they are forceful, extroverted and fast-paced
D) Indirect, meaning they are cautious, introverted and slower-paced
E) None of the above
B) The "cc" line - correct answer ✔✔ You're writing an email to Amy and want to include Brian
in the exchange. Brian doesn't need to take action but would appreciate the information as a
courtesy. Where should Brian's email information be added?
A) The "to" line
B) The "cc" line
C) The "bcc" line
D) The body of the email message
,E) The subject line of the email message
C) Your ability to accurately identify and understand the emotions of others - correct answer
✔✔ In regard to emotional intelligence, what is social awareness?
A) Your ability to accurately understand your own emotions
B) Your ability to use self-awareness to positively direct your behavior
C) Your ability to accurately identify and understand the emotions of others
D) Your ability to manage interactions with others successfully
B) It's a flexible skill that can be learned over time - correct answer ✔✔ Which of the following
statements is true regarding emotional intelligence?
A) It's fixed from a relatively early age
B) It's a flexible skill that can be learned over time
C) It measures your ability to learn
D) It is inversely related to IQ
E) You can predict it based on how smart someone is
C) Negotiations are naturally adversarial and antagonistic. - correct answer ✔✔ Which of the
following statements regarding negotiation is untrue?
A) Women are significantly more uncomfortable doing it.
B) Women who fail to negotiate salaries at the start of their careers could leave up to $2 million
on the table.
C) Negotiations are naturally adversarial and antagonistic.
D) Negotiation is defined as a discussion aimed at reaching an agreement.
E) Even a small concession creates good will in the negotiation process.
D) Nodding and mirroring - correct answer ✔✔ Which of the following are examples of non-
verbal active listening tools?
,A) Probing and paraphrasing
B) Reflecting and encouraging
C) Clarifying and mirroring
D) Nodding and mirroring
E) Paraphrasing and reflecting
B) Influencing someone who has authority over you - correct answer ✔✔ Another way to think
of managing up is:
A) Manipulation
B) Influencing someone who has authority over you
C) Pushing yourself on others
D) Disrespecting organizational hierarchy
E) Trying to control others
A) HumorB) Sarcasm - correct answer ✔✔ Intended meaning can often be misunderstood in
writing. Therefore, in the workplace, it is typically advised to avoid written attempts at: (Select
all that apply)
A) Humor
B) Sarcasm
C) Sympathy
D) Excitement
E) All of the above
D) The rhythmic up and down of the voice - correct answer ✔✔ Inflection is defined as
A) The degree of height or depth of a sound
B) The rate at which words are spoken
C) The degree of sound intensity or loudness
, D) The rhythmic up and down of the voice
E) Stress placed upon a specific word or words to underscore importance
A) "The report could use more graphics to help illustrate the information" - correct answer ✔✔
Which of the following statements is an example of prescriptive feedback?
A) "The report could use more graphics to help illustrate the information"
B) "Your presentation lacked substance, but I still found it entertaining"
C) "The group failed to meet the established goals of the project"
D) "You used the wrong checklist, that's why you missed this step"
E) "I don't know why you keep double-booking appointments"
C) Emotional hijacking - correct answer ✔✔ What term refers to instances where emotional
responses overrule logical responses?
A) Healthy emotional expression
B) Emotional baggage
C) Emotional hijacking
D)Emotional intelligence
E) Irrational instigation
B) Let others have their way all the time - correct answer ✔✔ Which of the following is NOT a
healthy way of preventing conflict:
A) Set expectations with others
B) Let others have their way all the time
C) Let minor irritations go
D) Address problems before they are problems
E) Open the lines of communication
