Nursing Communication Exam 1
Techniques of Therapeutic Communication: - Answer-Empathizing:
Empathizing is the ability to analyze a situation from the client's perspective. This technique is a four-
step process that assists the nurse to support the client's needs while avoiding over-involvement, over-
distancing, or burnout.
Attentive Listening:Also called mindful listening, this technique requires use of all of the senses while
listening to another person talk. Attentive listening takes concentration and energy and is the
foundation on which all other communication techniques are built. When listening, the nurse focuses on
both verbal and nonverbal messages, absorbs all of the content without bias, and avoids formulating a
response while the client is still talking. Because this technique can be difficult, the nurse needs to be
aware of potential blocks to listening. When responding, the nurse can use common movements such as
head nodding or saying "uh huh." At all times, nurses demonstrate sincerity when using attentive
listening.
Physical Attending:This is demonstrating physical presence while another person is talking. Five specific
actions support physical attending.
Using Silence: Although silence can be uncomfortable, responding to everything a client says is not
necessary.Silence goes beyond active listening and provides a therapeutic purpose and presence with
the client. Silence encourages the client to communicate with the nurse and to make his or her own
reflections. It also provides time to:
Think
Make connections
Consider alternatives.
,Reflecting:This technique is used to acknowledge what the nurse observes or hears from a client by
actively repeating the client's statement. This is reflecting content and provides the client with a chance
to either validate what was said or correct a misinterpretation. When reflecting feelings, the nurse
verbalizes the feelings that the client i
In nursing, communication is an action, skill, and ongoing activity used to convey information to other
healthcare professionals and clients about care needed, provided, or received. Communication is a
process that involves a - Answer-sender, a message, a receiver, and a response
Sender - Answer-Sender: An individual or group who desires to provide information to another
individual or group
Message - Answer-Message: The content of what is actually said or written. It includes body language
and the ways in which words are transmitted.
Receiver - Answer-Receiver: The listener who observes and attends to the message. The listener also
decodes or interprets the information that was sent.
Response - Answer-Response: The message the receiver returns to the sender. Also called feedback, the
response can be verbal or nonverbal.
Communication takes two forms Which are: - Answer-Verbal and Nonverbal Communication
Verbal Communication: - Answer-Verbal communication uses the spoken or written word.
Nonverbal Communication - Answer-Nonverbal communication uses gestures, facial expressions, and
touch. Most communication is nonverbal.
Electronic Communication: - Answer-Electronic communication is a widely used type of verbal
communication in written form. EX: e-mail, social networking, and text messages.
, What is the acronym used for verbal communication - Answer-Pace and intonation
Adaptability
Simplicity
Timing and relevance
Humor
Credibility
Clarity and brevity
Simplicity - Answer-Simplicity refers to the use of words that are commonly understood. Nurses replace
complicated medical terms or jargon with words that are easily understood by clients. The words nurses
use must take into consideration the client's:
Age
Knowledge
Culture
Education.
Clarity and Brevity - Answer-Clarity is saying exactly what is meant.
Brevity is using the fewest number of words to convey the message.
Clarity and brevity lead to messages that are clear and simple. To assist with conveying a message that is
clear, nonverbal communication needs to be consistent with verbal communication.
Nurses need to speak slowly and enunciate. Voice volume should be adequate for the client to hear the
message. A loud voice volume can be perceived as patronizing or aggressive.
Techniques of Therapeutic Communication: - Answer-Empathizing:
Empathizing is the ability to analyze a situation from the client's perspective. This technique is a four-
step process that assists the nurse to support the client's needs while avoiding over-involvement, over-
distancing, or burnout.
Attentive Listening:Also called mindful listening, this technique requires use of all of the senses while
listening to another person talk. Attentive listening takes concentration and energy and is the
foundation on which all other communication techniques are built. When listening, the nurse focuses on
both verbal and nonverbal messages, absorbs all of the content without bias, and avoids formulating a
response while the client is still talking. Because this technique can be difficult, the nurse needs to be
aware of potential blocks to listening. When responding, the nurse can use common movements such as
head nodding or saying "uh huh." At all times, nurses demonstrate sincerity when using attentive
listening.
Physical Attending:This is demonstrating physical presence while another person is talking. Five specific
actions support physical attending.
Using Silence: Although silence can be uncomfortable, responding to everything a client says is not
necessary.Silence goes beyond active listening and provides a therapeutic purpose and presence with
the client. Silence encourages the client to communicate with the nurse and to make his or her own
reflections. It also provides time to:
Think
Make connections
Consider alternatives.
,Reflecting:This technique is used to acknowledge what the nurse observes or hears from a client by
actively repeating the client's statement. This is reflecting content and provides the client with a chance
to either validate what was said or correct a misinterpretation. When reflecting feelings, the nurse
verbalizes the feelings that the client i
In nursing, communication is an action, skill, and ongoing activity used to convey information to other
healthcare professionals and clients about care needed, provided, or received. Communication is a
process that involves a - Answer-sender, a message, a receiver, and a response
Sender - Answer-Sender: An individual or group who desires to provide information to another
individual or group
Message - Answer-Message: The content of what is actually said or written. It includes body language
and the ways in which words are transmitted.
Receiver - Answer-Receiver: The listener who observes and attends to the message. The listener also
decodes or interprets the information that was sent.
Response - Answer-Response: The message the receiver returns to the sender. Also called feedback, the
response can be verbal or nonverbal.
Communication takes two forms Which are: - Answer-Verbal and Nonverbal Communication
Verbal Communication: - Answer-Verbal communication uses the spoken or written word.
Nonverbal Communication - Answer-Nonverbal communication uses gestures, facial expressions, and
touch. Most communication is nonverbal.
Electronic Communication: - Answer-Electronic communication is a widely used type of verbal
communication in written form. EX: e-mail, social networking, and text messages.
, What is the acronym used for verbal communication - Answer-Pace and intonation
Adaptability
Simplicity
Timing and relevance
Humor
Credibility
Clarity and brevity
Simplicity - Answer-Simplicity refers to the use of words that are commonly understood. Nurses replace
complicated medical terms or jargon with words that are easily understood by clients. The words nurses
use must take into consideration the client's:
Age
Knowledge
Culture
Education.
Clarity and Brevity - Answer-Clarity is saying exactly what is meant.
Brevity is using the fewest number of words to convey the message.
Clarity and brevity lead to messages that are clear and simple. To assist with conveying a message that is
clear, nonverbal communication needs to be consistent with verbal communication.
Nurses need to speak slowly and enunciate. Voice volume should be adequate for the client to hear the
message. A loud voice volume can be perceived as patronizing or aggressive.
