Nursing 101 Exam 2 Communication
Communication - Answer-Any means of exchanging information or feelings between two or more
individuals
Intent of Communication - Answer-To illicit a response
Helpful Communication - Answer-Encourages a sharing of information, thoughts or feelings between
two or more individuals.
Unhelpful Communication - Answer-Hinders or blocks the transfer of information and feelings
-can have negative consequences for the patient
Effective Communication - Answer-Essential for a healthy nurse-client relationship
Essential for Safety of the Client
Essential for Collaboration
Essential for Professional Communication
Essential for avoidance of cultural misunderstandings
Intrapersonal Communication - Answer-Individuals thoughts with oneself
-Also called *SELF TALK*
Factors that complicate the communication process include: - Answer--Shortness of a Clients stay in
acute care
-Complexity of his/her illness
,-Need to quickly prepare the client for complex care requirements after discharge
Nurses in the 21st century need to be proficient communicators in these types of communication: -
Answer-verbal
written
technology (computers, telephone, e mail)
*Need to overcome cultural barriers with clients and colleagues*
Communication Process - Answer-1. *Sender* (source - encoder) - Encode messages; *Encoding*
involves the selection of which language to use, how to arrange the words, what medium to use, tone of
voice and gestures.
2. *Message* - what is actual said or written; body language and how words are transmitted
3. *Receiver* - (listener - decoder) - Decode messages. *Decode* - relate the message perceived to the
receiver's storehouse of knowledge and experience to sort out meaning.
4. *Response* - The message the receiver returns to the sender. Also called *feedback*
Ineffective Communication - Answer-Occurs when the sender's message is misinterpreted by the
receiver
Modes of Communication - Answer-1. Verbal - spoken or written word
2. Non Verbal - gestures, facial expressions and touch. *this is the majority of communication*
3. Electronic - email, texting, social media *be careful doing this with clients*
Verbal Communication - Answer-Pace and Intonation
Simplicity
Clarity and Brevity
Timing and Relevance
, Adaptability
Credibility
Humor
Pace and Intonation (Verbal Communication) - Answer-Pace - Can indicate interest, anxiety, boredom or
fear
Intonation - Can express enthusiasm, joy, sadness, anger or amusement
Simplicity (Verbal Communication) - Answer-Use of commonly understood words, brevity and
completeness.
Select appropriate understandable language appropriate for the age, knowledge, culture and education
of the client
Clarity and Brevity (Verbal Communication) - Answer-Direct and Simple
Clarity is saying precisely what's meant
Brevity is using the fewest words necessary
*Make sure non verbal communication is consistent with what you are saying*
Timing and Relevance (Verbal Communication) - Answer-Timing - Make sure communication is at the
right time so the person can hear and understand.
(not right after anesthesia or during grief)
Also don't ask too many questions at one time. Ask one question and wait for answer before asking
another question.
Relevance - Make sure that the communication is relevant to the receiver
Adaptability - Answer-Spoken messages need to be altered in response to behavioral cues from the
client.
Communication - Answer-Any means of exchanging information or feelings between two or more
individuals
Intent of Communication - Answer-To illicit a response
Helpful Communication - Answer-Encourages a sharing of information, thoughts or feelings between
two or more individuals.
Unhelpful Communication - Answer-Hinders or blocks the transfer of information and feelings
-can have negative consequences for the patient
Effective Communication - Answer-Essential for a healthy nurse-client relationship
Essential for Safety of the Client
Essential for Collaboration
Essential for Professional Communication
Essential for avoidance of cultural misunderstandings
Intrapersonal Communication - Answer-Individuals thoughts with oneself
-Also called *SELF TALK*
Factors that complicate the communication process include: - Answer--Shortness of a Clients stay in
acute care
-Complexity of his/her illness
,-Need to quickly prepare the client for complex care requirements after discharge
Nurses in the 21st century need to be proficient communicators in these types of communication: -
Answer-verbal
written
technology (computers, telephone, e mail)
*Need to overcome cultural barriers with clients and colleagues*
Communication Process - Answer-1. *Sender* (source - encoder) - Encode messages; *Encoding*
involves the selection of which language to use, how to arrange the words, what medium to use, tone of
voice and gestures.
2. *Message* - what is actual said or written; body language and how words are transmitted
3. *Receiver* - (listener - decoder) - Decode messages. *Decode* - relate the message perceived to the
receiver's storehouse of knowledge and experience to sort out meaning.
4. *Response* - The message the receiver returns to the sender. Also called *feedback*
Ineffective Communication - Answer-Occurs when the sender's message is misinterpreted by the
receiver
Modes of Communication - Answer-1. Verbal - spoken or written word
2. Non Verbal - gestures, facial expressions and touch. *this is the majority of communication*
3. Electronic - email, texting, social media *be careful doing this with clients*
Verbal Communication - Answer-Pace and Intonation
Simplicity
Clarity and Brevity
Timing and Relevance
, Adaptability
Credibility
Humor
Pace and Intonation (Verbal Communication) - Answer-Pace - Can indicate interest, anxiety, boredom or
fear
Intonation - Can express enthusiasm, joy, sadness, anger or amusement
Simplicity (Verbal Communication) - Answer-Use of commonly understood words, brevity and
completeness.
Select appropriate understandable language appropriate for the age, knowledge, culture and education
of the client
Clarity and Brevity (Verbal Communication) - Answer-Direct and Simple
Clarity is saying precisely what's meant
Brevity is using the fewest words necessary
*Make sure non verbal communication is consistent with what you are saying*
Timing and Relevance (Verbal Communication) - Answer-Timing - Make sure communication is at the
right time so the person can hear and understand.
(not right after anesthesia or during grief)
Also don't ask too many questions at one time. Ask one question and wait for answer before asking
another question.
Relevance - Make sure that the communication is relevant to the receiver
Adaptability - Answer-Spoken messages need to be altered in response to behavioral cues from the
client.
