MNG3702
EXAM
PACK
2025
, lOMoARcPSD|19139637
1
MNG3702
CONFIDENTIAL January 2024
UNIVERSITY EXAMINATIONS
January 2024
Fi Concession
MNG3702
Strategy Implementation And Control
First Examiner: Prof T Botha
Second Examiner: Dr R Shibiti
Moderator: Ms S Hughes
This paper consists of nine (9) pages.
Instructions:
(1) This non-venue-based examination is confidential, remains the property of the University of South
Africa and may not be shared.
(2) This is a formal online Unisa examination and all the Unisa examination regulations are applicable.
This is a closed-book examination and you may not use any notes, the prescribed book, study
guide or any other unauthorised such as the internet and artificial intelligence tools, or
consultations when taking the examination.
(3) You need to answer the questions in your own words. Plagiarism will not be tolerated and may
result in disciplinary action, if detected. The use of tools such as ChatGPT is strictly prohibited.
Students that make use of these tools will be subject to disciplinary action by the University.
(4) Only typed answers will be accepted (Font: Arial 11 or 12). Please convert your document into a
PDF file for submission.
(5) Start with a cover page stating the module code, your name and student number.
(6) Write only the answers to the questions – there is no need to write an introduction and conclusion.
(7) This paper comprises six (6) paragraph-type questions based on one given case study. All the
questions are compulsory. The total marks for the examination are 70.
(8) Make sure that all questions are clearly numbered.
[TURN OVER]
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, lOMoARcPSD|19139637
2
MNG3702
CONFIDENTIAL January 2024
(9) The answers should be submitted before 21:00 on 25 January 2024 via email to
. Only emails send from your myLife email address will be accepted.
(10) Students are advised to preview submissions (answer scripts) to ensure legibility and that the
correct answer script file has been uploaded.
Read the Netcare case study thoroughly to answer the questions that follow. All the
questions are based on the case study. Please ensure that you read the questions
carefully before you commence answering. In addition, please take the mark allocation
of each question into consideration when answering this exam question paper.
PLEASE NOTE
No emailed submissions will be accepted.
No late submissions will be accepted.
Netcare
Netcare Limited is a South African investment holding company which operates through several
subsidiaries. Netcare offers a unique and comprehensive range of private healthcare services and
products across the healthcare spectrum, throughout South Africa. The Netcare Group invests in growing
and continually improving their capabilities and capacity, and in partnering with the public sector in South
Africa, to support the effectiveness of the national healthcare systems in which they operate. It is this
continuous investment in the latest medical technologies and high-level professional expertise and its
commitment to caring for patients that makes Netcare a leading healthcare provider.
The company’s ordinary shares have been listed on the Johannesburg Stock Exchange in South Africa
since December 1996, when the company operated four hospitals. Currently, the company has 51
hospitals, two public–private partnership hospitals, 10 605 registered hospital beds, 422 theatres, 10
cancer care centres, 63 renal dialysis units with 860 dialysis stations, 95 primary healthcare centres, 15
Medicross day theatres, 79 Netcare 911 emergency sites, 7 training campuses, 21 763 employees, and
12 mental health and psychiatric clinics with 841 beds.
[TURN OVER]
Downloaded by Jonah Njuguna ()
, lOMoARcPSD|19139637
3
MNG3702
CONFIDENTIAL January 2024
In South Africa, Netcare operates the largest private hospital, primary healthcare, emergency medical
services and renal care networks. In addition to its world-class hospital services, the Group offers primary
healthcare, sub-acute care, day surgery, occupational health and employee wellness services
through Medicross, emergency medical services through Netcare 911, renal dialysis through National
Renal Care and mental health and psychiatric services through Akeso. Netcare also has the distinction of
being a leading private trainer of emergency medical and nursing personnel in the country.
Netcare’s core purpose is to provide the best and safest patient care. Their vision is to:
• develop and implement solutions to provide quality healthcare by inspiring their people,
encouraging innovation and optimising their operations to deliver value for all stakeholders;
• strive for consistent and excellent patient care delivered by people who are passionate about the
sanctity of life, personal respect and dignity;
• grow their investments in people, infrastructure and technology and develop lasting relationships
with healthcare professionals;
• be a leading corporate citizen, proud of their heritage and what they contribute to society.
Netcare’s core value is care. They care about the dignity of their patients and all members of the Netcare
family. They care about the participation of their people and partners in everything that they do. They care
about truth in all their actions. They engage everyone with empathy and respond with acts
of compassion in all their interactions with patients and their families.
To attain the core purpose, Netcare’s strategy Netcare’s strategy responds decisively to the changing
healthcare environment and will create sustainable competitive advantage for the Group. It reinvents how
they deliver health and care, moving away from the siloed and episodic approach typical of traditional
healthcare provision. It will enable them to provide seamless and integrated services across all their
platforms, enabled by digitisation and informed by rich data. As they accelerate its implementation over
the medium term (three to five years), they expect to achieve a care offering that is highly differentiated in
South Africa, driving above market growth, and earning enhanced returns for the Group. These are the
outcomes against which all our strategic initiatives are evaluated and measured. This process is
illustrated below:
[TURN OVER]
Downloaded by Jonah Njuguna ()
EXAM
PACK
2025
, lOMoARcPSD|19139637
1
MNG3702
CONFIDENTIAL January 2024
UNIVERSITY EXAMINATIONS
January 2024
Fi Concession
MNG3702
Strategy Implementation And Control
First Examiner: Prof T Botha
Second Examiner: Dr R Shibiti
Moderator: Ms S Hughes
This paper consists of nine (9) pages.
Instructions:
(1) This non-venue-based examination is confidential, remains the property of the University of South
Africa and may not be shared.
(2) This is a formal online Unisa examination and all the Unisa examination regulations are applicable.
This is a closed-book examination and you may not use any notes, the prescribed book, study
guide or any other unauthorised such as the internet and artificial intelligence tools, or
consultations when taking the examination.
(3) You need to answer the questions in your own words. Plagiarism will not be tolerated and may
result in disciplinary action, if detected. The use of tools such as ChatGPT is strictly prohibited.
Students that make use of these tools will be subject to disciplinary action by the University.
(4) Only typed answers will be accepted (Font: Arial 11 or 12). Please convert your document into a
PDF file for submission.
(5) Start with a cover page stating the module code, your name and student number.
(6) Write only the answers to the questions – there is no need to write an introduction and conclusion.
(7) This paper comprises six (6) paragraph-type questions based on one given case study. All the
questions are compulsory. The total marks for the examination are 70.
(8) Make sure that all questions are clearly numbered.
[TURN OVER]
Downloaded by Jonah Njuguna ()
, lOMoARcPSD|19139637
2
MNG3702
CONFIDENTIAL January 2024
(9) The answers should be submitted before 21:00 on 25 January 2024 via email to
. Only emails send from your myLife email address will be accepted.
(10) Students are advised to preview submissions (answer scripts) to ensure legibility and that the
correct answer script file has been uploaded.
Read the Netcare case study thoroughly to answer the questions that follow. All the
questions are based on the case study. Please ensure that you read the questions
carefully before you commence answering. In addition, please take the mark allocation
of each question into consideration when answering this exam question paper.
PLEASE NOTE
No emailed submissions will be accepted.
No late submissions will be accepted.
Netcare
Netcare Limited is a South African investment holding company which operates through several
subsidiaries. Netcare offers a unique and comprehensive range of private healthcare services and
products across the healthcare spectrum, throughout South Africa. The Netcare Group invests in growing
and continually improving their capabilities and capacity, and in partnering with the public sector in South
Africa, to support the effectiveness of the national healthcare systems in which they operate. It is this
continuous investment in the latest medical technologies and high-level professional expertise and its
commitment to caring for patients that makes Netcare a leading healthcare provider.
The company’s ordinary shares have been listed on the Johannesburg Stock Exchange in South Africa
since December 1996, when the company operated four hospitals. Currently, the company has 51
hospitals, two public–private partnership hospitals, 10 605 registered hospital beds, 422 theatres, 10
cancer care centres, 63 renal dialysis units with 860 dialysis stations, 95 primary healthcare centres, 15
Medicross day theatres, 79 Netcare 911 emergency sites, 7 training campuses, 21 763 employees, and
12 mental health and psychiatric clinics with 841 beds.
[TURN OVER]
Downloaded by Jonah Njuguna ()
, lOMoARcPSD|19139637
3
MNG3702
CONFIDENTIAL January 2024
In South Africa, Netcare operates the largest private hospital, primary healthcare, emergency medical
services and renal care networks. In addition to its world-class hospital services, the Group offers primary
healthcare, sub-acute care, day surgery, occupational health and employee wellness services
through Medicross, emergency medical services through Netcare 911, renal dialysis through National
Renal Care and mental health and psychiatric services through Akeso. Netcare also has the distinction of
being a leading private trainer of emergency medical and nursing personnel in the country.
Netcare’s core purpose is to provide the best and safest patient care. Their vision is to:
• develop and implement solutions to provide quality healthcare by inspiring their people,
encouraging innovation and optimising their operations to deliver value for all stakeholders;
• strive for consistent and excellent patient care delivered by people who are passionate about the
sanctity of life, personal respect and dignity;
• grow their investments in people, infrastructure and technology and develop lasting relationships
with healthcare professionals;
• be a leading corporate citizen, proud of their heritage and what they contribute to society.
Netcare’s core value is care. They care about the dignity of their patients and all members of the Netcare
family. They care about the participation of their people and partners in everything that they do. They care
about truth in all their actions. They engage everyone with empathy and respond with acts
of compassion in all their interactions with patients and their families.
To attain the core purpose, Netcare’s strategy Netcare’s strategy responds decisively to the changing
healthcare environment and will create sustainable competitive advantage for the Group. It reinvents how
they deliver health and care, moving away from the siloed and episodic approach typical of traditional
healthcare provision. It will enable them to provide seamless and integrated services across all their
platforms, enabled by digitisation and informed by rich data. As they accelerate its implementation over
the medium term (three to five years), they expect to achieve a care offering that is highly differentiated in
South Africa, driving above market growth, and earning enhanced returns for the Group. These are the
outcomes against which all our strategic initiatives are evaluated and measured. This process is
illustrated below:
[TURN OVER]
Downloaded by Jonah Njuguna ()
