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WGU D336
Business Of IT Applications Set 5 | OA Guide | 50 Questions And
Answers(Verified Answers), 100% Guaranteed Pass ||Complete A+
Guide
This Exam Document Has:
WGU D336 Business Of IT Applications
OA Guide
50 Questions And Answers(Verified Answers)
100% Guaranteed Pass
,Question 01
What is ‘capacity planning’ in service anage ent?
a) The process of creating financial assess ents.
b) The activity of anaging resources to eet service de and.
c) A ethod for evaluating e ployee perfor ance.
d) A arketing strategy for services.
View Answer
Answer... b) The activity of anaging resources to eet service de and.
Explanation: Capacity planning ensures that the organization can eet
current and future service de ands efficiently.
Question 02
What is the purpose of ‘change enable ent practice’?
a) To assess e ployee productivity.
b) To ensure risks are assessed and anage change schedules
effectively.
c) To evaluate financial perfor ance etrics.
d) To onitor service arketing strategies.
View Answer
Answer... b) To ensure risks are assessed and anage change schedules
effectively.
, Explanation: Change enable ent practice axi izes the nu ber of
successful changes while ini izing risks.
Question 03
How is ‘availability’ defined in service anage ent?
a) The financial perfor ance of a service.
b) The ability of a service to perfor its function when required.
c) A ethod for assessing e ployee perfor ance.
d) A arketing strategy for services.
View Answer
Answer... b) The ability of a service to perfor its function when
required.
Explanation: Availability is crucial for ensuring that services eet custo er
needs consistently.
Question 04
What does ‘ITIL service value chain’ describe?
a) A financial assess ent tool.
b) The interconnected activities required to deliver valuable products and
services.
c) An e ployee perfor ance etric.
d) A arketing strategy for services.
WGU D336
Business Of IT Applications Set 5 | OA Guide | 50 Questions And
Answers(Verified Answers), 100% Guaranteed Pass ||Complete A+
Guide
This Exam Document Has:
WGU D336 Business Of IT Applications
OA Guide
50 Questions And Answers(Verified Answers)
100% Guaranteed Pass
,Question 01
What is ‘capacity planning’ in service anage ent?
a) The process of creating financial assess ents.
b) The activity of anaging resources to eet service de and.
c) A ethod for evaluating e ployee perfor ance.
d) A arketing strategy for services.
View Answer
Answer... b) The activity of anaging resources to eet service de and.
Explanation: Capacity planning ensures that the organization can eet
current and future service de ands efficiently.
Question 02
What is the purpose of ‘change enable ent practice’?
a) To assess e ployee productivity.
b) To ensure risks are assessed and anage change schedules
effectively.
c) To evaluate financial perfor ance etrics.
d) To onitor service arketing strategies.
View Answer
Answer... b) To ensure risks are assessed and anage change schedules
effectively.
, Explanation: Change enable ent practice axi izes the nu ber of
successful changes while ini izing risks.
Question 03
How is ‘availability’ defined in service anage ent?
a) The financial perfor ance of a service.
b) The ability of a service to perfor its function when required.
c) A ethod for assessing e ployee perfor ance.
d) A arketing strategy for services.
View Answer
Answer... b) The ability of a service to perfor its function when
required.
Explanation: Availability is crucial for ensuring that services eet custo er
needs consistently.
Question 04
What does ‘ITIL service value chain’ describe?
a) A financial assess ent tool.
b) The interconnected activities required to deliver valuable products and
services.
c) An e ployee perfor ance etric.
d) A arketing strategy for services.
