3CX Academy, Intermediate Certification
Exam 2026 Questions and Answers
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - Correct answer-No
Certificates in PFX format are single files containing the certificate and the private
key. - Correct answer-True
Is there a way to add a company phonebook contact from the 3CX client - Correct
answer-Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A
new call comes into this Ring Group. If extension A does not answer the call after
the configured "Ring Time" the call will be forwarded to the "Destination if no
answer" - Correct answer-False
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, The way the Digital Receptionist destination is chosen, is controlled by the DTMF
tone it receives. - Correct answer-True
In general, calls from a Queue to an IP phone will never leave a missed call
notification. - Correct answer-True
On an existing 3CX installation, if you want to change the public FQDN but keep
the same license key, you must take a backup with all options except "Include
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
restore the backup and enter the new FQDN with the old license key. - Correct
answer-True
When custom prompts are used during the announcement of the Digital
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
bit, mono. - Correct answer-False
Can a range of dates be defined as a Holiday? - Correct answer-Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - Correct answer-True
STUN is a method enabling deskphones to discover their public IP address and
port mapping of their internal SIP port. - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVE 2
Exam 2026 Questions and Answers
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - Correct answer-No
Certificates in PFX format are single files containing the certificate and the private
key. - Correct answer-True
Is there a way to add a company phonebook contact from the 3CX client - Correct
answer-Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A
new call comes into this Ring Group. If extension A does not answer the call after
the configured "Ring Time" the call will be forwarded to the "Destination if no
answer" - Correct answer-False
©COPYRIGHT 2025, ALL RIGHTS RESERVE 1
, The way the Digital Receptionist destination is chosen, is controlled by the DTMF
tone it receives. - Correct answer-True
In general, calls from a Queue to an IP phone will never leave a missed call
notification. - Correct answer-True
On an existing 3CX installation, if you want to change the public FQDN but keep
the same license key, you must take a backup with all options except "Include
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
restore the backup and enter the new FQDN with the old license key. - Correct
answer-True
When custom prompts are used during the announcement of the Digital
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
bit, mono. - Correct answer-False
Can a range of dates be defined as a Holiday? - Correct answer-Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - Correct answer-True
STUN is a method enabling deskphones to discover their public IP address and
port mapping of their internal SIP port. - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVE 2
